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For Companies At a Glance
- Tasks: Coordinate housing applications and support regional teams in letting activities.
- Company: Join a large North West Housing Association making a difference in the community.
- Benefits: Enjoy a competitive salary, generous leave, healthcare plan, and discounts.
- Why this job: Gain valuable experience in a dynamic role with potential for permanent placement.
- Qualifications: KPI-focused, customer-oriented, and able to manage workloads independently.
- Other info: Travel required across the North West for meetings and site visits.
Lettings and Allocations officer – 12 months FTC – Warrington
Your new company
We are currently recruiting a Lettings and Allocation officer to join a large North West Housing Association. This is a new regional letting and allocation officer role, and you will cover across the North West.
Your new role
This is a 12-month fixed term contract opportunity which could become permanent if successful. The successful post holder will need to drive and have access to a vehicle to meet the travel requirements of this post. Travel will be required to the Head Office, based in Birchwood, Warrington for meetings and training. You will also be required to attend site visits at potential new developments across the North West region.
You will be busy coordinating applications for housing with new customers through to the letting of a home, supporting the other regional teams to increase letting activity across the regions, and liaising with our development colleagues and housing teams.
What you’ll need to succeed You will need to be KPI focused on re-letting empty homes quickly and efficiently whilst providing new customers a fantastic experience during the lettings onboarding service.
To be successful in this role, you will need to be performance driven, focused on customer outcomes and have a right first-time approach to service, solution focused, able to manage your own workload while meeting targets, and able to work collaboratively across the business independently.
You will need to build and maintain strong working relationships with our partner Local authorities and internal teams and be competent in the use of multiple ICT systems and channels.
What you’ll get in return
What you need to do now
If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.
If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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Lettings and allocations officer employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lettings and allocations officer
✨Tip Number 1
Familiarize yourself with the local housing market in the North West. Understanding the specific needs and challenges of the area will help you stand out during interviews and demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the housing sector, especially those who work with local authorities. Building these connections can provide valuable insights and potentially lead to referrals for the position.
✨Tip Number 3
Highlight any experience you have with KPI management and customer service in your discussions. Being able to showcase your performance-driven mindset and focus on customer outcomes will resonate well with the hiring team.
✨Tip Number 4
Prepare to discuss how you would manage your workload and collaborate with different teams. Providing examples of past experiences where you successfully worked independently while meeting targets will strengthen your application.
We think you need these skills to ace Lettings and allocations officer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Lettings and Allocations Officer position. Highlight key responsibilities and required skills, such as being KPI focused and having a customer-first approach.
Tailor Your CV: Customize your CV to reflect your experience in lettings, allocations, or similar roles. Emphasize your ability to manage workloads, meet targets, and build relationships with local authorities and internal teams.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for the role and the housing sector. Mention specific examples of how you've successfully managed similar tasks in the past and how you can contribute to the team's success.
Highlight Relevant Skills: In your application, make sure to highlight your proficiency with ICT systems and your ability to work collaboratively. These are crucial for the role and will demonstrate your suitability to the hiring team.
How to prepare for a job interview at Hays
✨Show Your KPI Focus
Make sure to highlight your experience with Key Performance Indicators (KPIs) during the interview. Discuss specific examples where you successfully re-let homes quickly and efficiently, demonstrating your ability to meet targets.
✨Emphasize Customer Experience
Talk about your approach to providing a fantastic customer experience. Share stories that illustrate how you've supported new customers through the onboarding process and ensured their satisfaction.
✨Demonstrate Collaboration Skills
Since this role requires working collaboratively across various teams, be prepared to discuss how you've built strong working relationships in previous positions. Mention any successful partnerships with local authorities or internal teams.
✨Familiarize Yourself with ICT Systems
As the role involves using multiple ICT systems, it’s beneficial to mention your proficiency with relevant software. If you have experience with specific systems, be ready to discuss how you've utilized them to enhance your work efficiency.
