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For Companies At a Glance
- Tasks: Manage customer accounts and drive business growth through strong relationships.
- Company: Join STARLIMS, a leader in Laboratory Information Management Systems with 30+ years of global impact.
- Benefits: Enjoy opportunities for remote work, career growth, and a dynamic work environment.
- Why this job: Be part of a trusted team that values integrity and customer satisfaction while making a difference.
- Qualifications: Bachelor's degree in Science, IT, or Business; experience in account management and software sales preferred.
- Other info: Ideal for those passionate about science and technology in a fast-paced industry.
The predicted salary is between 36000 - 60000 £ per year.
STARLIMS provides leading Laboratory Information Management Systems (LIMS) solutions that have served customers around the world for over 30 years. STARLIMS solution suite helps to improve the reliability of laboratory sampling processes, manage complex testing workflows and analytical methods, support compliance with global regulatory requirements and industry standards, and provide comprehensive reporting, monitoring, and analysis capabilities. With multiple support centers across the globe, STARLIMS solutions are used in labs across multiple industries and disciplines including pharma & biotech, life sciences, food & beverage, manufacturing, petrochemical refineries and oil & gas, chemical, public health, forensics and environmental offering an influx of global career opportunities.
Be the representative of STARLIMS to the customer. The Account Manager operates as primary contact with customer account; with a focus to improve economic profitability; increase customer loyalty; secure retention; and drive value expansion. Act as trusted partner to existing customers. Exhibits high level of integrity; honesty; keeping commitments and presenting information completely and accurately to both internal and external customers. Monitor and maintain customer satisfaction through direct contact.
Responsibilities:
- Identify additional business opportunities and maintain a strong sales funnel.
- Generate additional business by effectively managing opportunities.
- Responsible for driving profitable revenue and closing opportunities within targeted named accounts.
- Investigate and understand the customers and their business environment including goals, objectives and strategies.
- Work closely with sales specialist to deliver excellent product presentations.
- Design and deliver unique solutions that result in improved outcomes for customer.
- Responsible for selling total solutions to target, non-enterprise accounts (high-risk / upselling renewals; new business).
- Establish and build deep understanding of customer and stakeholder needs.
- Maintain a detailed understanding of customer decision makers and influencers; build and preserve customer relationships to leverage in driving new sales and protecting base business.
- Analyze impact of market trends and factors on customers.
- Develop strategic account plans for closing deals and achieving sales goals.
- Negotiate long term contracts resulting in long-term commitments.
- Respond to RFIs and RPFs in a professional and timely manner.
Education:
Bachelor's Degree in Science, IT or Business subject.
Experience:
ERP, SaaS or CRM selling experience. Account management experience in a software selling context. Laboratory or Science-based industry experience would be nice to have.
Account Manager (United Kingdom) employer: Starlims Corporation
Contact Detail:
Starlims Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager (United Kingdom)
✨Tip Number 1
Familiarise yourself with STARLIMS' products and services. Understanding the specific features and benefits of our Laboratory Information Management Systems will help you engage effectively with potential customers and demonstrate how our solutions can meet their needs.
✨Tip Number 2
Network within the industry. Attend relevant conferences, webinars, or local meetups to connect with professionals in the laboratory and software sectors. Building relationships can lead to valuable insights and potential referrals.
✨Tip Number 3
Stay updated on market trends and challenges faced by laboratories. This knowledge will enable you to tailor your approach when discussing how STARLIMS can provide solutions that address these issues, making you a more compelling candidate.
✨Tip Number 4
Prepare for role-specific scenarios. Think about how you would handle customer objections or negotiate contracts. Practising these situations can boost your confidence and showcase your problem-solving skills during interviews.
We think you need these skills to ace Account Manager (United Kingdom)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Account Manager at STARLIMS. Familiarise yourself with their Laboratory Information Management Systems and how they impact various industries.
Tailor Your CV: Highlight your relevant experience in account management, particularly in software sales or the laboratory industry. Use specific examples that demonstrate your ability to drive revenue and maintain customer relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of STARLIMS' solutions and how your skills align with their needs. Emphasise your integrity, commitment to customer satisfaction, and ability to identify business opportunities.
Showcase Relevant Skills: In your application, emphasise skills such as negotiation, strategic planning, and your ability to analyse market trends. These are crucial for the role and will help you stand out as a candidate.
How to prepare for a job interview at Starlims Corporation
✨Understand the Company and Its Solutions
Before your interview, make sure you have a solid understanding of STARLIMS and its Laboratory Information Management Systems. Familiarise yourself with how their solutions improve laboratory processes and compliance, as this knowledge will help you demonstrate your interest and suitability for the role.
✨Prepare for Scenario-Based Questions
Given the nature of the Account Manager role, be ready to answer scenario-based questions using the STAR method (Situation, Task, Action, Result). Think of examples from your past experiences where you've successfully managed customer relationships or closed deals, as these will showcase your relevant skills.
✨Showcase Your Industry Knowledge
If you have experience in the laboratory or science-based industry, be sure to highlight it during the interview. Discuss any relevant trends or challenges you've encountered and how they relate to STARLIMS' offerings. This will position you as a knowledgeable candidate who understands the market.
✨Demonstrate Your Relationship-Building Skills
As an Account Manager, building strong relationships with customers is key. Prepare to discuss how you've successfully developed and maintained client relationships in the past. Use specific examples to illustrate your ability to act as a trusted partner and drive customer satisfaction.
