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- Tasks: Provide first and second-line support for Sage 200 issues via phone and email.
- Company: Join a leading UK provider of business software solutions with a strong reputation since 2004.
- Benefits: Enjoy a fully remote role with structured training and certification opportunities.
- Why this job: Boost your career in ERP support while working with a supportive and experienced team.
- Qualifications: Experience with Sage 200 and a background in ERP or accounting software support is essential.
- Other info: Opportunity to expand your expertise with iplicit, a fast-growing ERP solution.
The predicted salary is between 30000 - 42000 £ per year.
A Sage 200 Support Consultant is required by a leading UK provider of business software solutions. They deliver Sage 200 and iplicit, and have been a trusted Sage Partner since 2004. With a large, experienced development and support team, they boast successful Sage 200 project delivery across retail, hospitality, and manufacturing, and are recognised for their long-term customer relationships and strategic ERP implementations.
To be considered, you will need:
- Proven experience supporting Sage 200 software.
- Solid understanding of Sage 200 modules and functionality.
- Comfortable handling support queries via phone, email, and ticketing systems.
- Background in ERP software support or accounting software support roles.
You will receive structured training and certification in iplicit, a fast-growing ERP solution, boosting your long-term career prospects and expanding your ERP expertise. On a day-to-day basis, you will provide first and second-line support for Sage 200 issues raised by clients. You will resolve support tickets through phone and email, troubleshoot issues...
Sage 200 support employer: Click To Hired
Contact Detail:
Click To Hired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sage 200 support
✨Tip Number 1
Familiarise yourself with the latest updates and features of Sage 200. Being knowledgeable about the software will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former Sage 200 Support Consultants on platforms like LinkedIn. Engaging with professionals in the field can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare for common support scenarios that you might encounter in the role. Practising how you would troubleshoot specific issues can give you confidence during the interview process.
✨Tip Number 4
Showcase your communication skills by practising how to explain technical concepts in simple terms. As a support consultant, you'll need to convey solutions clearly to clients who may not be tech-savvy.
We think you need these skills to ace Sage 200 support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Sage 200 and any relevant ERP or accounting software support roles. Use specific examples to demonstrate your skills in handling support queries and resolving issues.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Sage 200 Support Consultant role. Mention your understanding of Sage 200 modules and your ability to provide first and second-line support. Show how your background aligns with the company's needs.
Highlight Relevant Experience: When detailing your work history, focus on your proven experience supporting Sage 200 software. Include any specific achievements or projects that showcase your expertise in ERP support and customer service.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial in a support role.
How to prepare for a job interview at Click To Hired
✨Know Your Sage 200 Inside Out
Make sure you have a solid understanding of Sage 200 modules and functionality. Brush up on common issues and solutions, as well as recent updates or changes to the software. This will show your potential employer that you're not just familiar with the software, but that you're genuinely passionate about it.
✨Prepare for Support Scenarios
Think about typical support queries you might encounter in the role. Prepare to discuss how you would handle these situations, whether through phone, email, or ticketing systems. Demonstrating your problem-solving skills and customer service approach will be key.
✨Showcase Your ERP Knowledge
Since this role involves ERP software support, be ready to talk about your experience in this area. Highlight any previous roles where you've supported accounting software or similar systems, and be prepared to explain how that experience translates to supporting Sage 200.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team structure, training opportunities, and the company’s approach to client relationships. This shows your interest in the role and helps you gauge if the company is the right fit for you.
