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- Tasks: Support agency partners to enhance client success and deliver exceptional service.
- Company: Join Klaviyo, a leader in marketing automation, empowering businesses to grow.
- Benefits: Enjoy flexible work options, professional development opportunities, and a vibrant company culture.
- Why this job: Be a trusted advisor, make an impact, and thrive in a dynamic environment.
- Qualifications: 2+ years in customer success or SaaS, with strong communication and problem-solving skills.
- Other info: Experience in the agency world is a plus; adapt quickly to changing priorities.
The predicted salary is between 36000 - 60000 £ per year.
Partner Success Managers (PSMs) at Klaviyo play a critical role in developing and supporting our agency partner ecosystem. Partner Success Managers support the Agency Partner Program's mission to help our partners and their clients (Klaviyo customers) grow, by coaching and enabling our Agency Partners to deliver exceptional service to their clients. We are looking for a PSM who is passionate about customer success while providing a great experience to agency partners and their clients (Klaviyo customers) as they scale their businesses with Klaviyo.
Responsibilities:
- Establish yourself as the trusted advisor for 40-60 agency partners
- Collaborate closely with the Partner Managers as a partner team to provide a world-class experience to our agency partners
- Support agency partners in a variety of growth stages to help deliver value to their end clients through product knowledge and strategic guidance
- Work to set priorities with partners based on their business goals as well as overall partner client health and performance
- Act as an internal advocate for agency partners, providing feedback to leadership, product, and partner marketing based on partner needs
- Quickly become an expert in the Klaviyo product and marketing automation
Preferred Experience and Skills:
- 2+ years CSM experience managing client relationships with customers, partners, or third-party vendors
- 2+ years experience in SaaS, marketing automation or ecommerce
- Proven track record of coaching and influencing clients/partners to leverage recommendations to achieve goals
- Ideally an understanding of the Agency world and/or experience working within or with Marketing/ECommerce Agencies
- Strong business acumen and desire to understand how businesses operate within a larger ecosystem
- An ability to adapt in a quickly changing environment with changing priorities
- Strong organizational, project management and problem solving skills
- Excellent communication both written and verbal skills
Partner Success Manager employer: Klaviyo Inc.
Contact Detail:
Klaviyo Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Partner Success Manager
✨Tip Number 1
Familiarise yourself with Klaviyo's products and services. Understanding the ins and outs of their marketing automation tools will not only help you in interviews but also demonstrate your commitment to becoming a trusted advisor for agency partners.
✨Tip Number 2
Network with current or former Partner Success Managers at Klaviyo or similar companies. Engaging with them can provide valuable insights into the role and the skills needed, plus it might even lead to a referral!
✨Tip Number 3
Showcase your experience in customer success and SaaS during your conversations. Be ready to discuss specific examples where you've successfully coached clients or partners, as this will highlight your ability to deliver value.
✨Tip Number 4
Prepare thoughtful questions about Klaviyo's agency partner ecosystem and how they measure success. This shows your genuine interest in the role and helps you stand out as a candidate who is proactive and engaged.
We think you need these skills to ace Partner Success Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Partner Success Manager at Klaviyo. Familiarise yourself with their mission to support agency partners and how your experience aligns with their needs.
Tailor Your CV: Highlight relevant experience in customer success management, particularly in SaaS or marketing automation. Emphasise any coaching or influencing roles you've had with clients or partners, as this is crucial for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer success and your understanding of the agency ecosystem. Use specific examples from your past experiences to demonstrate how you can add value to Klaviyo's agency partners.
Showcase Communication Skills: Since excellent communication is key for this role, ensure your application reflects strong written skills. Pay attention to grammar and clarity, and consider including a brief example of how you've effectively communicated with partners or clients in the past.
How to prepare for a job interview at Klaviyo Inc.
✨Know Your Partners
Before the interview, research the agency partners you might be working with. Understand their business models and challenges they face. This will help you demonstrate your ability to establish trust and provide tailored support.
✨Showcase Your Coaching Skills
Prepare examples of how you've successfully coached clients or partners in the past. Highlight specific strategies you used to influence their decisions and achieve their goals, as this role heavily relies on your ability to guide others.
✨Demonstrate Product Knowledge
Familiarise yourself with Klaviyo's products and marketing automation tools. Be ready to discuss how these can benefit agency partners and their clients, showcasing your expertise and readiness to act as a trusted advisor.
✨Communicate Effectively
Practice your communication skills, both verbal and written. Be prepared to articulate complex ideas clearly and concisely, as excellent communication is key to collaborating with partners and providing them with a world-class experience.
