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For Companies At a Glance
- Tasks: Deliver engaging learning sessions and develop e-Learning courses for customers.
- Company: Join Zellis, a leading provider of HR & Payroll solutions for top UK businesses.
- Benefits: Enjoy 25 days annual leave, private medical insurance, and flexible benefits.
- Why this job: Make a real impact by empowering customers and fostering self-sufficiency in their learning journey.
- Qualifications: Knowledge of HR, payroll, and WFM; excellent communication and interpersonal skills required.
- Other info: Opportunities for travel across the UK & ROI and a supportive, inclusive culture.
The predicted salary is between 36000 - 60000 £ per year.
Our Customer Learning Service aims to enable Zellis customers to maximize the benefits of our solutions and support the adoption of best practices. Currently, our Customer Learning team offers a catalogue of classroom and online learning to assist customers in using Zellis solutions effectively.
Reporting to the Head of Customer Learning, this permanent role involves delivering tailored learning sessions to customers and supporting the development of e-Learning courses. The goal is to upskill customers, ensuring they are fully versed and knowledgeable about our products, thus maximizing their return on investment and fostering self-sufficiency in usage and development.
The Customer Learning team supports customers during onboarding (implementation), periods of change (such as functionality releases), and ongoing Continuing Professional Development (CPD). The delivery can be on client site or via remote 'Teams' sessions.
Role Accountabilities & Responsibilities
- Deliver tailored learning sessions on the Elementsuite system according to the course outline, expanding your knowledge to cover the full suite of Zellis products.
- Review and update training courses regularly to meet customer objectives.
- Travel across UK & ROI to deliver sessions as needed.
- Represent Zellis positively, embodying the company's brand and values.
- Collaborate with SMEs to stay current with product development and validate content accuracy.
- Facilitate customer surgery sessions.
- Adapt content delivery to multiple topics and customer needs.
- Maintain thorough knowledge of all Zellis products, third-party integrations, and related technologies.
- Assist in analyzing customer learning needs.
- Travel to customer sites as required.
Skills & Experience
- Knowledge of operational HR, payroll, and WFM, as well as the broader market context.
- Elementsuite knowledge is advantageous.
- Ability to tailor learning delivery based on customer requirements.
- Understanding of diverse learning needs within a varied customer base.
- Experience in adapting learning approaches reactively.
- Experience in client-facing learning environments.
- Excellent learner, listener, critical thinker, and interpersonal skills.
- Willingness and ability to travel and stay away from home as needed.
- Reliable, proactive, and able to work independently.
- Strong interpersonal and communication skills.
- Good planning and organizational abilities.
- Excellent written and oral presentation skills.
- Commitment to continuous CPD development.
Benefits & Culture
At Zellis, we develop market-leading HR & Payroll solutions that power exceptional employee experiences. Our products serve over five million employees annually, including nearly half of the FTSE 100, top retailers, and universities across the UK & Ireland, making us the largest provider in our sector.
Our vision is to lead in pay, reward, analytics, and people experiences. We foster an inclusive, progressive culture where colleagues are encouraged to grow, challenge norms, and contribute to our market leadership. Our values—Unstoppable together, Always learning, Make it count, Think scale—guide us daily.
Our people are our strength. We offer a supportive, flexible environment with opportunities for personal and professional growth. Our benefits include:
- A competitive salary.
- 25 days annual leave, plus your birthday off, with options to buy extra days.
- Private medical insurance.
- Life assurance of 4x salary.
- Enhanced pension contributions up to 8.5%.
- A wide range of flexible benefits supporting financial, wellbeing, lifestyle, and leisure needs.
Learning Facilitator employer: Moorepay Limited
Contact Detail:
Moorepay Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Learning Facilitator
✨Tip Number 1
Familiarise yourself with Zellis products, especially the Elementsuite system. Understanding the features and benefits of these solutions will not only help you in delivering tailored learning sessions but also demonstrate your commitment to the role.
✨Tip Number 2
Network with current or former employees of Zellis on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss your experience in client-facing learning environments. Be ready to share specific examples of how you've adapted learning approaches to meet diverse customer needs, as this is crucial for the Learning Facilitator role.
✨Tip Number 4
Showcase your commitment to continuous professional development. Highlight any relevant training or certifications you've completed that align with the skills and experience required for the position, as this reflects your dedication to growth.
We think you need these skills to ace Learning Facilitator
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Learning Facilitator position. Tailor your application to highlight how your skills and experiences align with the role.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in delivering training or learning sessions, especially in client-facing environments. Mention specific examples where you adapted your teaching methods to meet diverse customer needs.
Showcase Communication Skills: Since excellent communication is key for this role, ensure your application reflects your strong written and oral presentation skills. Use clear and concise language, and consider including examples of successful presentations or training sessions you've conducted.
Express Your Commitment to Learning: Zellis values continuous professional development. In your application, convey your commitment to personal growth and learning. Mention any relevant courses or certifications you've completed that demonstrate your dedication to staying current in your field.
How to prepare for a job interview at Moorepay Limited
✨Know the Products Inside Out
Make sure you have a thorough understanding of Zellis products, especially the Elementsuite system. Familiarise yourself with their features and benefits, as well as how they can be tailored to meet customer needs.
✨Demonstrate Your Teaching Skills
Prepare to showcase your ability to deliver engaging learning sessions. Think about examples from your past experiences where you've successfully adapted your teaching style to suit different audiences.
✨Highlight Your Interpersonal Skills
Since this role involves client-facing interactions, be ready to discuss how you build relationships with customers. Share specific instances where your communication skills made a positive impact.
✨Show Your Commitment to Continuous Learning
Zellis values ongoing professional development. Be prepared to talk about how you stay current in your field and any recent training or courses you've undertaken that relate to the role.
