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- Tasks: Provide technical support for Microsoft Dynamics 365 Finance and Operations, resolving issues and assisting users.
- Company: Node4 is a rapidly growing tech company focused on exceptional service and employee development.
- Benefits: Enjoy hybrid working, private medical insurance, 25 days holiday plus your birthday off, and more perks.
- Why this job: Join a vibrant team where you can grow your tech skills and make a real impact.
- Qualifications: 2+ years in a service role, experience with Dynamics F&O/AX, and strong communication skills required.
- Other info: Be part of a diverse workforce committed to innovation and trust.
The predicted salary is between 36000 - 60000 £ per year.
Become a change maker and join Node4. Node4 has a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us. So, whether you’re just starting out in your career or looking to progress as an industry professional, Node4 has a place for you.
About the role
You will have ideally 2 plus years of experience in a service-focused role providing applications support on Microsoft Dynamics F&O and/or AX. Preferably you will have a minimum of 12 months’ experience working within a Service Desk environment.
- Microsoft – ideally you will have achieved professional certification or working towards the exams:
- MB-300: Microsoft Dynamics 365 Core Finance and Operations
- MB-500: Microsoft Dynamics 365: Finance and Operations Apps Developer
Confident nature with professional interpersonal communication skills. You will have the ability to talk about technology, using business concepts that resonate with business stakeholders. Proactive communicator and willing to share information. Good verbal and written communication skills are essential. Exercises good judgement, knows when to flag issues and when to deal with independently. An enthusiasm to progress a career within a professional Dynamics F&O context. ITIL Foundation Exam – passed or would be expected to pass after joining.
What will you bring?
An F&O (Finance and Operations) Support Consultant provides technical support to end-users and other team members using Microsoft Dynamics 365 Finance and Operations and/or AX. This includes resolving system issues, troubleshooting errors, and helping users navigate the software. In this role, you’d form part of Node4’s Service Team in the digital apps space and act as a 2nd and 3rd line support team, as such the role entails an excellent level of service, technical experience, and collaborative skills. You will be expected to work with colleagues to triage, investigate, and resolve tickets. You will also be expected to help manage our change enablement process relating to your relevant skill set. As the single point of contact between the end-customer and the service being provided, Node4 Service Desk Consultants deliver a customer-centric service by managing communications professionally and progressing tickets in accordance with agreed Service Level Agreements.
What can we offer you?
- Hybrid Working
- Private Medical Insurance or Company Paid Health Cash Plan
- Employee Assistance Program
- 25 days holidays plus your birthday off
- Option to purchase additional holiday (up to 5 days)
- Company Pension Scheme
- Life Assurance x 4
- A diverse workforce
- Employee investment with Node4 training Academy
- Family savings and shopping discounts through the Node4 benefits portal.
- Discounted Gym Membership
- Modern facilities with open and welcoming breakout areas
- Company Social events
- Never-ending supply of hot and cold drinks, biscuits, sweets, and fruit
Why join Node4?
Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust. Node4 is the place to be if you are passionate about technology and providing exceptional service while developing your career within a welcoming and evolving company.
D365F&O Support Consultant Digital Practice · United Kingdom · employer: risual Limited
Contact Detail:
risual Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land D365F&O Support Consultant Digital Practice · United Kingdom ·
✨Tip Number 1
Familiarise yourself with Microsoft Dynamics 365 Finance and Operations. Understanding the software inside out will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Node4 on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Brush up on your ITIL knowledge, especially if you haven't passed the Foundation Exam yet. Being able to discuss IT service management concepts will show that you're serious about the role and ready to contribute effectively.
✨Tip Number 4
Prepare to showcase your communication skills. Since the role involves interacting with stakeholders, practice explaining technical concepts in simple terms to demonstrate your ability to bridge the gap between technology and business.
We think you need these skills to ace D365F&O Support Consultant Digital Practice · United Kingdom ·
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft Dynamics F&O and any relevant service desk roles. Use specific examples to demonstrate your technical skills and customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your proactive communication skills and how you can contribute to Node4's commitment to exceptional service.
Highlight Relevant Certifications: If you have any certifications related to Microsoft Dynamics 365, such as MB-300 or MB-500, be sure to mention them prominently in your application. If you're working towards these certifications, include that information as well.
Showcase Problem-Solving Skills: In your application, provide examples of how you've successfully resolved technical issues in previous roles. This will demonstrate your ability to handle the responsibilities of a Support Consultant effectively.
How to prepare for a job interview at risual Limited
✨Showcase Your Technical Knowledge
Make sure to brush up on your knowledge of Microsoft Dynamics 365 Finance and Operations. Be prepared to discuss specific features, functionalities, and any relevant experiences you've had in previous roles. This will demonstrate your expertise and readiness for the position.
✨Emphasise Communication Skills
Since the role requires excellent interpersonal communication, practice articulating complex technical concepts in simple terms. Think of examples where you've successfully communicated with non-technical stakeholders, as this will highlight your ability to bridge the gap between technology and business.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Prepare by thinking of past experiences where you resolved issues or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Demonstrate a Customer-Centric Approach
As a support consultant, your focus should be on providing exceptional service. Be ready to discuss how you've prioritised customer needs in previous roles and how you would handle challenging situations with clients. This will show that you understand the importance of customer satisfaction in a service-oriented environment.
