Manager In Training - Rochester, NH

The Manager-in-Training (M.I.T.) lives VIP's mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning the VIP culture and management processes to be prepared to lead a team to ensure effective operation in serving customers at their location. The M.I.T. ensures that the team operates under safe conditions according to established policies and procedures and in compliance with federal and state regulations. The M.I.T. will deliver an exceptional customer experience and results through helping the team achieve execution of VIP programs and standards.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Makes sure that workplace safety is Priority #1. Follows all safety policies, completes all safety-related training, locks out any unsafe equipment, and reports any unsafe conditions or actions to a member of Management.
• Learn the VIP way of building an Extraordinary Team that delivers a different and better customer experience to every customer.
• Learn VIP's processes and be prepared to successfully execute the essential duties and responsibilities listed below:

• Hire the best associates in the area
• Develop a superior team:

• Ensure all store associates have taken and passed all their required LMS training
• Ensure all store associates complete any and all relevant vendor training
• Make sure all associates are T.I.A basic automotive service certified
• Career path with associates during structured associates coaching sessions
• Sign up associates and provide study material for any applicable ASE certifications
• Proper scheduling of the team to make sure they can meet our customers' needs all hours of operation
• Effectively communicate with the team throughout the day, daily huddles, and bi-monthly store meetings
• Monitor e-mail throughout the day for customer appointments and communication
• Train, support and deliver the 5 for 5 process to educate our customers about their vehicle's conditions and partnering with them on any necessary solutions
• Control the dispatching and assignment of work orders to technicians using the guideline of the first available technician that can perform the work properly should receive the work order
• Attend off site meetings and training sessions as needed. Typically, several times per year

PERFORMANCE MEASUREMENT:

The M.I.T. supports the Service Manager to help the team achieve all targeted levels of performance as outlined by leadership through various daily, weekly and monthly reports.

STANDARD MANAGEMENT WORK WEEK:

SCHEDULE: The standard expectation is 5-day work and minimum 50 hours per week.

ATTENDANCE: Arrive prior to each work shift, be ready to perform duties upon shift start time, and work all scheduled hours as directed by management team.

REQUIRED QUALIFICATIONS:

Knowledge, Skills, and Abilities:

• Strong people management and leadership skills, motivational, supportive, assertive, and decisive
• Excellent verbal and written communication
• Sound business sense, with the ability to analyze, prioritize, identify, and implement solutions
• Strong organization and time management skills
• A comprehensive understanding of automotive servicing and the industry

Minimum Educational and/or Experience Level:

• Two years related experience in automotive service management
• Completion of two-year college or technical school program recommended
• Or an equivalent combination of education and experience

Proven results Certificates, Licenses, and/or Registrations:

• Current, valid driver's license issued in state of residence
• ASE Certification P2 – Parts Specialist recommended
• ASE Certification G1 – Maintenance and light repair recommended
• State Inspection License Required (where applicable)

ESSENTIAL JOB FUNCTIONS:

The work environment characteristics described here are representative of those associate encounters while performing the essential functions of the M.I.T. job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Job duties are performed within an indoor service department (generally 800 to 2500 sq. ft.), which opens to the outdoors via overhead doors. While performing the duties of this job, the associate is exposed to varying weather, climate and temperature conditions, mechanical equipment, automotive and industrial cleaning chemicals, and noise levels that may reach 110 decibels depending upon type of service being performed. Protective eyewear must be worn in the service area at all times.

Physical Demands:

The physical demands described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Physical Activity Requirements:

• Less than 1/3 of Time
• 1/3 to 2/3 of Time
• More than 2/3 of Time

Essential Weightlifting/Force Exertion Requirements:

• Less than 1/3 of Time
• 1/3 to 2/3 of Time
• More than 2/3 of Time

ACKNOWLEDGEMENT: This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities.