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- Tasks: Join us as a Patient Service Rep, managing registrations and supporting patients daily.
- Company: Endeavor Health is a leading healthcare system serving over 4.2 million residents in Illinois.
- Benefits: Enjoy career development, medical insurance, tuition reimbursement, and a wellness programme.
- Why this job: Be part of a compassionate team making a real impact in community health.
- Qualifications: High school diploma required; experience in healthcare or customer service preferred.
- Other info: Flexible hours with rotating shifts and opportunities for community involvement.
Hourly Pay Range: $18.38 - $26.65 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.
Position Highlights:
- Location: 3329 75th St. Woodridge
- Full Time: 40 hours
- Hours: M-F, 4-5 days per week, rotating shifts 6:45a-3:15p, 8am-4:30pm, 9am-6pm, and 1 Saturday morning per month
- Required Travel: No
What you will do:
Under general supervision and according to established policies and procedures, responsible for providing timely and accurate pre-registrations, registrations, order management, charge capture, cash collection, and medical information systems support for in-patient, out-patient, emergency room, immediate care, and same-day surgery patients. Collects, analyzes, and records demographic, insurance/financial, and clinical data from multiple sources, obtaining necessary signatures and information. Screens for third-party eligibility, enters medical necessity coding to ensure accurate payment, and interacts with patients to meet their needs, explaining hospital revenue cycle processes and payment options.
What you will need:
- High School diploma or GED required
- Associate's Degree in Business Administration/Management preferred
- At least 2 years of experience in registration, scheduling, patient accounts, cash collections, or customer service in healthcare
- Manual dexterity for operating office machines
- Knowledge of health insurances, medical terminology, and anatomy
- Strong data entry and keyboarding skills
- Proficiency with Microsoft Office Suite
- Bilingual skills preferred
- A valid driver's license is required if performing duties at an off-site location, with maintained automobile liability coverage if using personal vehicle.
Benefits (for full-time or part-time roles):
- Career development opportunities
- Medical, Dental, Pet, and Vision insurance options
- Tuition Reimbursement
- Free Parking
- Wellness Program Savings Plan
- Health Savings Account options
- Retirement plans with company match
- Paid Time Off and Holiday Pay
- Community involvement opportunities
Endeavor Health is a comprehensive healthcare system serving over 4.2 million residents across six northeast Illinois counties, with more than 25,000 team members and 6,000 physicians across 300+ locations and 8 hospitals, recognized for nursing excellence. We support our employees' career growth and professional development. Endeavor Health is committed to providing reasonable accommodations for individuals with disabilities. Our core values include diversity, equity, and inclusion, emphasizing compassion, respect, and empathy in our community-connected healthcare approach.
EOE: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets. VEVRRA Federal Contractor.
Patient Service Rep - Family Practice employer: NorthShore University HealthSystem
Contact Detail:
NorthShore University HealthSystem Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Service Rep - Family Practice
✨Tip Number 1
Familiarise yourself with medical terminology and insurance processes. Understanding the language used in healthcare will not only help you during interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Highlight any customer service experience you have, especially in healthcare settings. Be prepared to share specific examples of how you've handled patient interactions or resolved issues effectively.
✨Tip Number 3
Brush up on your data entry and Microsoft Office skills. Being proficient in these areas is crucial for the role, so consider doing a quick online course or practice to boost your confidence.
✨Tip Number 4
If you're bilingual, make sure to mention this during your conversations. Bilingual skills are often highly valued in patient service roles, as they can significantly enhance communication with diverse patient populations.
We think you need these skills to ace Patient Service Rep - Family Practice
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Patient Service Rep position. Tailor your application to highlight relevant experience in registration, scheduling, and customer service within healthcare.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous roles that align with the job requirements. Mention specific experiences related to patient accounts, cash collections, and knowledge of health insurances and medical terminology.
Showcase Your Skills: Make sure to include your proficiency in Microsoft Office Suite and any bilingual skills you possess. These are valuable assets for the role and should be clearly stated in your application.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you are a great fit for the Patient Service Rep position. Use this opportunity to express your passion for helping patients and your commitment to the values of diversity, equity, and inclusion.
How to prepare for a job interview at NorthShore University HealthSystem
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Patient Service Rep. Familiarise yourself with tasks like pre-registration, insurance verification, and patient interaction. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Highlight Relevant Experience
Prepare to discuss your previous experience in healthcare or customer service. Be ready to share specific examples of how you've handled patient accounts, cash collections, or scheduling. This will show that you have the practical skills needed for the job.
✨Brush Up on Medical Terminology
Since the role involves interacting with medical information systems, having a good grasp of medical terminology and insurance processes is crucial. Review common terms and concepts to ensure you can communicate effectively during the interview.
✨Showcase Your Soft Skills
Emphasise your communication skills, empathy, and ability to work under pressure. These soft skills are essential for a Patient Service Rep, as you'll be dealing with patients who may be anxious or stressed. Share examples of how you've demonstrated these qualities in past roles.
