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- Tasks: Support client campaigns and manage queries with precision and efficiency.
- Company: Join Russell Publishing, a dynamic company in the media sector focused on client success.
- Benefits: Enjoy hybrid working, pension contributions, free parking, and discounts on wellness tools.
- Why this job: Gain valuable experience in client services while working in a supportive and flexible environment.
- Qualifications: 1-2 years in customer service or admin roles; strong communication and organisational skills required.
- Other info: Applicants need their own vehicle for commuting to our Brasted office.
The predicted salary is between 18400 - 21600 £ per year.
Department: Client Services
Salary: £23,000 – 27,000 per annum (Full time). Duration: 6 month fixed term contract
Location: Russell Publishing operates a hybrid working policy with the ability to work from home up to 3 days per week. Our office is located in Brasted, Kent.
Summary: Russell Publishing is recruiting for a Client Services Executive to join our team for a 6 month fixed term contract, to work closely with our clients and internal teams to support the ongoing administration and ensure effective delivery of client campaigns. To succeed in the role, you will require strong communication, customer service and relationship building skills along with the ability to process large campaign order volumes and data, quickly and accurately. The successful applicant should have 1-2 years’ experience working in customer services, ad operations or a customer facing administrative environment.
The role:
- To support the ongoing administration of client campaigns, dealing with any associated queries from clients, agencies, and internal stakeholders.
- Processing of all orders accurately and efficiently using the in-house systems and CRM to ensure campaign deadlines are met and collateral is provided to internal stakeholders within specified timeframes.
- To ensure timely acquisition of all print and digital campaign collateral, assets and materials liaising with content, production, sales and marketing.
- Production of reports including analysis on campaign results for all digital media offerings.
Key skills and experience:
- 1-2 years’ experience working in customer services, ad operations or a customer facing administrative environment.
- Experience of client services and account management processes.
- Meticulous attention to detail.
- Excellent interpersonal skills - clear and confident communicator at all levels.
- Exceptional organisational and planning skills with flexibility to adapt to changes.
- Strong Excel skills including the ability to produce reports.
- Excellent communications skills.
- Develop and maintain strong working relationships.
- IT skills in Microsoft Office, including Word and Excel.
- Understanding of CRM systems.
Company Benefits: We are committed to ensuring everyone feels included, valued and appreciated and we offer a supportive, flexible working environment, amazing opportunities for personal and professional development. Other benefits also include:
- Hybrid working (2 days in the office)
- Pension contribution
- Free car parking
- Benefits platform with discounts, wellness and engagement tools
- Christmas closure
- Company events
Application: Due to the nature of our location, applicants will require their own vehicle to travel to work.
Client Services Executive (6 months fixed term contract) employer: Russell Publishing
Contact Detail:
Russell Publishing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Executive (6 months fixed term contract)
✨Tip Number 1
Familiarise yourself with the specific client services and account management processes relevant to the publishing industry. Understanding how campaigns are structured and delivered will give you an edge in discussions during interviews.
✨Tip Number 2
Brush up on your Excel skills, especially in creating reports and analysing data. Being able to demonstrate your proficiency in handling large volumes of data will show that you're ready to tackle the demands of the role.
✨Tip Number 3
Network with professionals in the publishing and client services sectors. Engaging with others in the field can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Prepare to discuss your previous customer service experiences in detail. Highlight specific examples where you've successfully managed client queries or campaign orders, as this will demonstrate your capability to excel in the role.
We think you need these skills to ace Client Services Executive (6 months fixed term contract)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer services, ad operations, or administrative roles. Emphasise any specific achievements that demonstrate your strong communication and organisational skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention your experience with client services and how you can contribute to the effective delivery of client campaigns.
Highlight Key Skills: In your application, specifically mention your attention to detail, Excel proficiency, and ability to manage multiple tasks. Use examples from your past work to illustrate these skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Russell Publishing
✨Showcase Your Communication Skills
As a Client Services Executive, strong communication is key. Be prepared to demonstrate your ability to communicate clearly and confidently during the interview. Use examples from your past experiences where you successfully handled client queries or collaborated with internal teams.
✨Highlight Your Attention to Detail
This role requires meticulous attention to detail, especially when processing orders and managing campaign collateral. Bring up specific instances where your attention to detail made a difference in your previous roles, such as catching errors or improving processes.
✨Demonstrate Your Organisational Skills
The ability to manage multiple tasks and deadlines is crucial. Prepare to discuss how you prioritise your workload and stay organised, perhaps by sharing tools or methods you use to keep track of tasks and ensure timely delivery.
✨Familiarise Yourself with CRM Systems
Understanding CRM systems is important for this position. If you have experience with specific systems, mention them. If not, do some research on common CRM functionalities and be ready to discuss how you would adapt to using new software.
