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- Tasks: Provide top-notch customer service via calls and emails, resolving issues with flair.
- Company: Join Bidfood, a leading UK foodservice wholesaler delivering excellence to diverse sectors.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and improvement.
- Why this job: Be part of a team that values service excellence and customer satisfaction every day.
- Qualifications: Strong communication skills and a passion for helping others are essential.
- Other info: Work 38 hours a week, Tuesday to Saturday, with occasional bank holiday shifts.
The predicted salary is between 24000 - 36000 £ per year.
About the role Job Title: Customer Service Advisor Reference: HR use only Department:Customer ServicesHours: 38 per week Division/Location:Nottingham depotGrade: 6 Reporting to: Administration & Customer Services Manager At our depot we will make over 1,500 deliveries to our customers each week, we have a number of teams who work together to deliver service excellence to our customers every day. Bidfood is one of the largest foodservice wholesalers in the UK – we supply fresh, frozen, ambient and non-food related products to customers in a wide range of sectors including local authorities, hospitals, education, hotels, pubs and restaurant chains. Our mission is to deliver service excellence so everything we do has our customers at heart. For Bidfood, great service starts by employing great people. The role The Customer Services Advisor is a key role, focusing on providing effective, timely and high quality services to all our customers. You will handle and resolve a wide range of customer services issues mainly via inbound calls, but also through emails, using your excellent judgement and communication skills and your passion for excellent service. Not only that, but you will seek to implement improvements to communication and processes to raise standards even further. The role will cover 38 hours per week covering Tuesday to Saturday working. Bank holiday working will be required when required. About you
Customer Services Executive employer: Bidfood Careers
Contact Detail:
Bidfood Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Executive
✨Tip Number 1
Familiarize yourself with Bidfood's mission and values. Understanding what drives the company will help you align your answers during the interview and demonstrate that you are a good fit for their customer-centric approach.
✨Tip Number 2
Brush up on your communication skills. Since the role involves handling customer inquiries primarily through calls and emails, practicing clear and concise communication will be crucial in showcasing your ability to provide excellent service.
✨Tip Number 3
Prepare examples of how you've resolved customer service issues in the past. Being able to share specific instances where you improved processes or enhanced customer satisfaction will highlight your problem-solving skills.
✨Tip Number 4
Research common challenges faced in the foodservice industry. Understanding the unique aspects of this sector will allow you to speak knowledgeably about potential customer concerns and how you can address them effectively.
We think you need these skills to ace Customer Services Executive
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Services Executive position. Understand the key responsibilities and required skills, such as effective communication and problem-solving abilities.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service. Emphasize any previous roles where you handled customer inquiries or resolved issues, showcasing your ability to deliver excellent service.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service. Mention specific examples of how you've gone above and beyond for customers in the past, and express your enthusiasm for contributing to Bidfood's mission of service excellence.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application demonstrates attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at Bidfood Careers
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this aligns with the company's mission of delivering service excellence.
✨Demonstrate Effective Communication Skills
Since the role involves handling inbound calls and emails, practice clear and concise communication. During the interview, articulate your thoughts well and listen actively to the questions being asked, showcasing your ability to engage effectively with customers.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle specific customer service scenarios. Prepare by thinking through common issues that arise in customer service and how you would resolve them, emphasizing your problem-solving skills and judgement.
✨Highlight Your Teamwork Experience
The role requires collaboration with various teams to ensure service excellence. Be ready to discuss your experience working in teams, how you contribute to group goals, and any instances where you helped improve processes or communication within a team.
