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- Tasks: Provide top-notch IT support via phone, web, and email while solving technical issues.
- Company: Join ramsac, a leader in straightforward and secure IT management.
- Benefits: Enjoy a supportive work environment with opportunities for growth and learning.
- Why this job: Make a real impact by helping clients feel confident in their technology.
- Qualifications: A passion for tech is key; relevant qualifications are a plus but not essential.
- Other info: We welcome applicants from all backgrounds; your unique perspective is valued!
About us: At ramsac, we promise our clients straightforward, efficient, and secure IT management. As an IT Support Consultant, you will play a vital role in ensuring that our clients receive exceptional customer service and support. Our clients value our personable and proactive approach to IT management, and we believe in creating an environment where self-motivation, organization, and a genuine interest in IT are highly valued.
Why your job is important to us: Your role as an IT Support Consultant is crucial to our success as a company. As the primary point of contact for our clients, you will help our clients feel calm and confident in their technology. By fixing their issue, preventing it from happening again, and making sure that the client feels well communicated with, you will leave a lasting positive impression of our firm. Your ability to be proactive, professional, and friendly will ensure that our clients receive exceptional customer service and support.
What's really important to us:
- The ability to be self-motivated and highly organized.
- A genuine interest in IT and a desire to build your career.
- The ability to keep it simple – no one’s impressed with jargon that only serves to belittle the end user.
- Experience providing great customer service.
- The ability to remain calm and make clients feel like they are the most important person on the planet!
Responsibilities: As an IT Support Consultant Trainee, you will be responsible for the following:
- Providing exceptional customer service through phone, web, and email support.
- Solving a wide range of technical issues for users with varying levels of technical knowledge.
- Managing a demanding workload while adhering to SLAs.
- Collaborating with third parties and logging tickets for vendor support and warranty claims.
- Researching and proactively communicating updates to clients.
- Identifying and preventing recurring issues.
- Managing changes with minimal risk to the client's operations.
- Possessing experience within Office 365 and the MS Office Suite.
- Knowledge of Active Directory and on-premises Microsoft Exchange solutions.
Qualifications: A passion for technology and a desire to learn and grow your career. A qualification, or college level course/a degree in computer science, IT or related field is preferred, but not essential. We welcome candidates of all backgrounds and experiences to apply for this role. If you are ready to join a team that values exceptional customer service and a proactive approach to IT management, apply now and become a ramsac IT Support Consultant.
IT Support - Trainee Technical Support · Guildford · employer: RAMSAC Limited
Contact Detail:
RAMSAC Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support - Trainee Technical Support · Guildford ·
✨Tip Number 1
Familiarise yourself with common IT issues and solutions, especially those related to Office 365 and Microsoft Exchange. This knowledge will not only help you during the interview but also demonstrate your genuine interest in IT.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in mock support scenarios. Being able to communicate clearly and calmly under pressure is key to impressing the hiring team.
✨Tip Number 3
Research ramsac's approach to IT management and their client base. Understanding their values and how they interact with clients will allow you to tailor your responses and show that you're a great fit for their culture.
✨Tip Number 4
Network with current or former employees of ramsac on platforms like LinkedIn. They can provide insights into the company culture and the role, which can be invaluable during your application process.
We think you need these skills to ace IT Support - Trainee Technical Support · Guildford ·
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and qualifications required for the IT Support Consultant Trainee position. Tailor your application to highlight how your skills and experiences align with what ramsac is looking for.
Craft a Personalised Cover Letter: Write a cover letter that reflects your genuine interest in IT and customer service. Mention specific examples of how you've demonstrated self-motivation and organisation in previous roles or projects.
Highlight Relevant Skills: In your CV, emphasise any experience you have with Office 365, Microsoft Exchange, or customer service. Use clear and simple language to describe your technical skills, avoiding jargon that may confuse the reader.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and presented clearly. A polished application reflects your attention to detail.
How to prepare for a job interview at RAMSAC Limited
✨Show Your Passion for IT
Make sure to express your genuine interest in technology during the interview. Share any personal projects or experiences that highlight your enthusiasm and willingness to learn, as this aligns with what the company values.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. This could be from previous jobs, volunteer work, or even helping friends and family with tech issues. Highlight your ability to remain calm and make clients feel valued.
✨Keep It Simple
Practice explaining technical concepts in a straightforward manner. The company appreciates candidates who can communicate effectively without using jargon that might confuse clients. Think of ways to simplify complex ideas.
✨Be Organised and Proactive
Showcase your organisational skills by discussing how you manage your time and workload. Mention any tools or methods you use to stay on top of tasks, and be ready to talk about how you would proactively prevent issues before they arise.
