Media Workflow and Training Consultant

Role: Media Workflow and Training Consultant

Contract: Contractor

Location: London (Hybrid)

Hours: 37.5 hours

Position Overview: The Media Workflow and Training Consultant is responsible for working closely with customer’s users to capture user requirements and user stories, liaise across departments to inform solution designs and deployments, and conduct high-quality user training, onboarding and configuration of cloud-based solutions (with a significant focus on Media Asset Management expertise). This role involves analyzing and documenting current ‘as-is’ processes with customers, identifying areas for improvement, and implementing solutions that enhance media asset handling and optimal business benefits from cloud-based working. Collaborating with cross-functional teams, you will ensure seamless integrations, workflow automation, and adherence to business requirements – working closely with the Programs (professional services) team and Customer Success team to ensure customer satisfaction. Additionally, the position requires strong problem-solving skills to troubleshoot technical challenges, create process documentation, and provide user training (including professionally finished training materials) to ensure system adoption and efficiency. The ideal candidate must be an excellent communicator and people-person, capable of working directly with customer stakeholders at different seniority levels and across departments at major global enterprise accounts.

Key Responsibilities:

• Capturing workflow requirements from users, superusers, and key stakeholders to optimize the rollout of Cloud Native Media Services, with integrated MAM.
• Designing and configuring media workflows and complex MAM setups (Iconik).
• General understanding of public cloud (AWS, IBM etc), S3 storage tiering, and working in collaboration with our cloud engineering team across large-scale global data migration projects.
• Forward looking and testing new product integrations and new AI services in collaboration with the Software Engineering and Partnerships team.
• Advising, training, and documenting workflows for end users ready for the launch of the MAM system.
• Maintain detailed project documentation, including project plans, technical specifications, progress reports, and risk assessments.
• Building excellent relationship management with key clients and internal and external teams, including senior-level personnel.
• Ability to work within Scrum, Kanban, and other Lean frameworks.

Requirements:

• Expert in Media Asset Management (MAM) systems and familiarity with hands-on configurations of MAM platforms (notably including Iconik).
• Knowledge of content workflows, transcoding, post-production, and video distribution.
• General understanding of cloud, API integration and AWS storage tiers.
• Understanding of MAM systems with integrated custom transcoding pipelines.
• Metadata schema planning, creation, import/export/mapping.
• Use of third-party AI modules with MAM systems for auto-tagging / auto-indexing of video content at scale.
• Data Migration experience into cloud platforms such as AWS or IBM Cloud.
• Strong process analysis and high-quality documentation skills.
• Strong verbal and written communication skills.
• Willingness and ability to travel internationally for certain customer engagement.

Management Skills:

• Proven ability to lead analysis and configuration on multiple concurrent projects.
• Understanding of methodologies (Agile, Scrum, Waterfall, etc.).
• Proficiency in project management tools (e.g., Jira, Confluence).

Communication & Leadership:

• Excellent communication, negotiation, and conflict-resolution skills.
• Strong leadership skills and a self-starter – capable of working independently.

About Us: Cloud Native Media Services is on a mission to democratize cloud services for all businesses, helping them to store, process, and manage content at scale with integrated online media solutions. Our one provider model offers affordable cloud storage, media asset management, and media workflow integrations. Each solution includes tailored support strengthened with ISO27001-certified security practices at every layer. We enable our customers to centralize, secure, and efficiently index media files in one content hub. We provide award-winning cloud services to a range of clients across multiple industries.

The culture at our company is a core aspect of the business. The following values underpin the day-to-day working culture at the company: We are bold. We are honest. We are empathetic. We are collaborative. We are curious.

How to Apply: We would love to hear why you want to work for us and what you will bring to the table. You can upload a cover letter and tell us a bit more about you, your interests, and your experience. If you are successfully short-listed for an interview, one of our team will be in touch to discuss the next steps. Alternatively, please email your application directly to careers@base-mc.com.