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- Tasks: Engage with fans, assist with directions, and enhance the matchday experience.
- Company: Join the vibrant team at Bristol City/Bristol Bears, where sport meets community.
- Benefits: Earn £12.74 per hour plus holiday pay; enjoy a fun, dynamic work environment.
- Why this job: Be part of an exciting atmosphere and make a real impact on fan experiences.
- Qualifications: Looking for enthusiastic, friendly, and confident individuals who love sports.
- Other info: Work during thrilling football and rugby home games.
Are you passionate about sport? Are you passionate about people? Would you like to make a difference and optimise the fan experience on a Bristol City/ Bristol Bears Match Day? We are recruiting for Fan Experience Ambassadors. You will be working as part of our stadium operations team to create an exciting matchday experience. You will need boundless enthusiasm plus a winning personality to effectively engage with our fans upon their arrival to the stadium.
Key responsibilities will include:
- Welcoming and interacting with home and visiting fans
- Assisting and providing directions to the stadium facilities
- Assisting with seating block directions for fans heading to the stands
- Managing queues
Your role will play an extremely important part in promoting our brand and enhancing the match day experience for fans attending a game. Our ideal candidate will be approachable, super friendly, fun, extremely confident, loud and creative! All this whilst of course conducting yourself in a professional manner.
Salary: £12.74 per hour + 12.07% holiday pay
Hours: Football / Rugby home games
Fan Experience Ambassador employer: Ashton Gate
Contact Detail:
Ashton Gate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fan Experience Ambassador
✨Tip Number 1
Show your passion for sports and people in your interactions. Engage with fans on social media or at local events to demonstrate your enthusiasm and knowledge about Bristol City and Bristol Bears.
✨Tip Number 2
Familiarise yourself with the stadium layout and matchday operations. Knowing where facilities are located and how to assist fans will make you stand out as a knowledgeable and helpful ambassador.
✨Tip Number 3
Practice your communication skills. Being approachable and friendly is key, so try role-playing scenarios with friends or family to build your confidence in engaging with fans.
✨Tip Number 4
Network with current or former Fan Experience Ambassadors. They can provide insights into the role and share tips on how to excel in creating a memorable matchday experience.
We think you need these skills to ace Fan Experience Ambassador
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualities required for a Fan Experience Ambassador. Tailor your application to highlight how your skills and experiences align with these requirements.
Show Your Passion: In your cover letter or personal statement, express your enthusiasm for sports and working with people. Share any relevant experiences that demonstrate your ability to engage with fans and create a positive atmosphere.
Highlight Relevant Skills: Make sure to emphasise skills such as communication, teamwork, and problem-solving in your CV. Provide specific examples of how you've used these skills in previous roles or situations, especially in customer-facing environments.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a role that involves interacting with fans.
How to prepare for a job interview at Ashton Gate
✨Show Your Passion for Sport
Make sure to express your enthusiasm for sports during the interview. Share personal experiences or stories that highlight your love for the game and how it connects you with fans.
✨Demonstrate Your People Skills
Since the role involves interacting with fans, be prepared to showcase your interpersonal skills. Practice engaging in friendly conversation and showing genuine interest in others, as this will be key to creating a welcoming atmosphere.
✨Be Ready for Scenario Questions
Expect questions about how you would handle specific situations on match day, such as managing queues or assisting lost fans. Think of examples from past experiences where you successfully resolved similar issues.
✨Exude Confidence and Creativity
The ideal candidate is described as confident and creative. During the interview, let your personality shine through. Use examples that demonstrate your ability to think outside the box and engage fans in fun and innovative ways.
