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- Tasks: Lead service design training and conduct user research to enhance local government services.
- Company: Join Project Blackbook, a boutique consultancy transforming public sector services.
- Benefits: Enjoy competitive pay of £300-£450/day and flexible project durations from 1-6 months.
- Why this job: Make a real impact on community services while collaborating with diverse teams.
- Qualifications: Experience in service design and local government projects is preferred.
- Other info: Independent consultants are encouraged to apply directly through our website.
The predicted salary is between 46800 - 62400 £ per year.
We’re collaborating with a boutique consultancy that specialises in delivering transformation projects within the public sector. They’re seeking independent consultants with service design experience for a local government project. The ideal candidate will have experience supporting the design and delivery of services for clients in local government and has worked within cross-functional teams to reimagine services that improve customer experiences and operational efficiency.
Project duration: Varies from 1-6 months
Day rate: £300-£450/day (outside IR35)
Tasks:
- Run service design training, coaching and mentoring to service leads in the Council as part of a programme to build the Council's capabilities, especially in Adult, Children's and Place services
- Conduct user research to understand needs, behaviours, and pain points
- Develop personas, journey maps, and service blueprints
- Facilitate workshops and co-creation sessions with stakeholders and users
- Design service concepts and testable prototypes
- Work closely with delivery, product, and ops teams to align implementation
Requirements:
- An independent consultant
- Nice to have: Experience working in local government projects
- Proven experience delivering service design in complex environments
- Strong command of user research, journey mapping, and prototyping methods
- Consulting levels considered: Consultant; Senior Consultant; Manager
We appreciate you making an application and aim to respond to all candidates.
Service Design Consultant - Local Government projects employer: Project Blackbook
Contact Detail:
Project Blackbook Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Design Consultant - Local Government projects
✨Tip Number 1
Familiarise yourself with the specific challenges faced by local government projects. Understanding the unique context and constraints of public sector work will help you tailor your approach and demonstrate your expertise during discussions.
✨Tip Number 2
Network with professionals already working in local government or service design. Attend relevant events or webinars to connect with potential colleagues and gain insights into current trends and needs in the sector.
✨Tip Number 3
Prepare to discuss your experience with cross-functional teams. Highlight specific examples where you've collaborated with diverse stakeholders to improve customer experiences, as this is a key aspect of the role.
✨Tip Number 4
Showcase your user research skills by being ready to discuss methodologies you've used in the past. Be prepared to explain how your findings have influenced service design decisions, as this will resonate well with the consultancy's focus.
We think you need these skills to ace Service Design Consultant - Local Government projects
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service design, particularly within local government projects. Use specific examples that demonstrate your ability to improve customer experiences and operational efficiency.
Craft a Compelling Cover Letter: Write a cover letter that addresses the specific requirements of the role. Mention your experience with user research, journey mapping, and prototyping methods, and explain how these skills will benefit the consultancy's projects.
Showcase Your Portfolio: If you have a portfolio of previous work, include it in your application. Highlight projects that involved service design in complex environments, especially those related to local government.
Prepare for Potential Interviews: Anticipate questions related to your experience in service design and your approach to working with cross-functional teams. Be ready to discuss specific projects and the impact of your contributions.
How to prepare for a job interview at Project Blackbook
✨Showcase Your Service Design Experience
Make sure to highlight your previous experience in service design, especially within local government projects. Be prepared to discuss specific examples where you've improved customer experiences and operational efficiency.
✨Demonstrate Cross-Functional Collaboration
Since the role involves working with cross-functional teams, share instances where you've successfully collaborated with different departments. Emphasise your ability to facilitate workshops and co-creation sessions.
✨Prepare for User Research Discussions
Expect questions about user research methodologies. Be ready to explain how you've conducted user research, developed personas, and created journey maps in past projects.
✨Align with Their Values
Research the consultancy's values and mission. During the interview, express how your personal values align with theirs, particularly in relation to improving public services and community impact.
