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- Tasks: Help customers navigate complex legal claims and ensure fair outcomes.
- Company: DLG is a customer-focused company evolving to embrace new opportunities.
- Benefits: Enjoy a performance-based bonus, generous holidays, and health options with a hybrid work model.
- Why this job: Join a supportive team that values skill development and diversity in a dynamic environment.
- Qualifications: Experience in legal claims handling or a relevant qualification like a Law degree is required.
- Other info: We offer adjustments in our recruitment process to support all candidates.
The predicted salary is between 36000 - 60000 £ per year.
Location: Bristol - The Core | Full Time | Hybrid (2 days in the office)
Join us as a Legal Claims Handler, where you'll support customers through complex legal claims, ensuring fair outcomes and keeping claims on track.
About us: DLG is evolving, embracing new opportunities and putting customers at the heart of everything we do. We encourage skill development and empower our teams to excel. Our contact centre teams provide vital support, from helping with queries to assisting in claims, fostering a friendly and well-trained environment.
What you'll be doing:
- Support customers through complex legal claims, assessing and validating indemnity, managing legal representation, and controlling costs.
- Challenge legal representatives when necessary, make decisions on policy cover, and ensure claims progress smoothly.
Main responsibilities:
- Validate legal expenses cover requests and determine appropriate options.
- Authorize claim repudiation or rejection following business rules.
- Oversee legal representatives' handling of claims to manage costs.
- Manage customer expectations, explain decisions, and resolve concerns.
- Ensure compliance with Treating Customers Fairly (TCF) and internal policies.
- Conduct Quality Assurance reviews and provide feedback.
- Identify and manage risks according to the Risk Framework.
What we're looking for:
Experience in legal expenses claims handling or related disciplines, or a Law degree, Cilex, or similar qualification.
What we'll give you:
Performance-based bonus, pension, insurance discounts, health options, EV car scheme, generous holidays, share schemes, discounts, and more.
Ways of Working:
Our hybrid model involves at least 2 days a week in the office, supporting work-life balance and flexibility.
Be yourself:
DLG is committed to diversity and inclusion, offering adjustments in our recruitment process to support all candidates.
Legal Claims Handler - Non Bodily Injury Claims (Formal Complaints) employer: Direct Line Insurance Group
Contact Detail:
Direct Line Insurance Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Legal Claims Handler - Non Bodily Injury Claims (Formal Complaints)
✨Tip Number 1
Familiarise yourself with the legal claims process, especially in non-bodily injury cases. Understanding the nuances of these claims will help you engage confidently during interviews and demonstrate your knowledge of the field.
✨Tip Number 2
Network with professionals in the legal claims industry. Attend relevant events or join online forums to connect with current Legal Claims Handlers. This can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare for situational interview questions by thinking of examples from your past experiences where you've successfully managed customer expectations or resolved complex issues. This will showcase your problem-solving skills effectively.
✨Tip Number 4
Research DLG's values and commitment to customer service. Be ready to discuss how your personal values align with theirs, particularly around treating customers fairly and ensuring compliance with internal policies.
We think you need these skills to ace Legal Claims Handler - Non Bodily Injury Claims (Formal Complaints)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Legal Claims Handler. Tailor your application to highlight relevant experience in legal claims handling or related disciplines.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience you have in managing legal claims, assessing indemnity, or working with legal representatives. Use specific examples to demonstrate your skills.
Showcase Your Qualifications: If you have a Law degree, Cilex, or similar qualifications, make sure to mention these prominently in your application. This will help establish your credibility for the role.
Tailor Your Cover Letter: Craft a personalised cover letter that addresses DLG's commitment to customer service and diversity. Explain why you are passionate about supporting customers through complex legal claims and how you align with their values.
How to prepare for a job interview at Direct Line Insurance Group
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Legal Claims Handler. Familiarise yourself with the processes involved in managing non-bodily injury claims and be prepared to discuss how your experience aligns with these tasks.
✨Showcase Your Legal Knowledge
Since the role requires knowledge of legal expenses claims, be ready to demonstrate your understanding of relevant laws and regulations. If you have a Law degree or qualifications like Cilex, highlight them and relate them to the job.
✨Prepare for Scenario Questions
Expect scenario-based questions where you may need to assess a claim or handle a difficult customer situation. Practice articulating your thought process and decision-making skills clearly and confidently.
✨Emphasise Customer Focus
DLG values putting customers at the heart of everything they do. Be prepared to discuss how you would manage customer expectations, resolve concerns, and ensure fair outcomes in your previous roles.
