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- Tasks: Support customers with their gaming experience and ensure seamless onboarding.
- Company: Midnite is a cutting-edge betting platform designed for modern sports and gaming fans.
- Benefits: Enjoy remote work, health insurance, generous holidays, and fun team events.
- Why this job: Join a passionate team and shape the future of gaming while enhancing customer satisfaction.
- Qualifications: 1+ year in iGaming, strong communication skills, and a proactive customer service approach.
- Other info: Flexible working hours and commitment to diversity and inclusion.
The predicted salary is between 28800 - 43200 £ per year.
Midnite is a next-generation betting platform that is built for today's fandom. We are a collective of engineers and designers who all share a passion for sports and gaming. We exist to bring fans closer to the games they love through the excitement of betting on their favourites.
As an Account Servicing Executive at Midnite, a leading UK sportsbook and casino, you will play a crucial role in ensuring our customers have an exceptional and frictionless experience. Operating within a highly regulated environment, you will be instrumental in profiling new players, guiding them through their customer journey from initial sign-up, and ensuring their ongoing activity is seamless. Your focus will be on ensuring customers are onboarded seamlessly during KYC & AML processes, all while delivering outstanding customer service.
Responsibilities
- Help customers with any problems that arise when playing at Midnite, providing empathetic and effective solutions.
- Profile customers to ensure they are directed to the appropriate teams for specialised support, ensuring a tailored approach to their needs.
- Make proactive calls to customers to ensure their satisfaction with the service provided and to gather valuable feedback.
- Assist customers via email with document and compliance requests to facilitate a seamless experience, ensuring all regulatory requirements are met.
- Maintain accurate and detailed records of customer interactions and transactions within our CRM system.
- Collaborate closely with compliance, fraud, and support teams to escalate complex issues and ensure timely resolution.
- Educate customers on Midnite's products, features, and responsible gaming tools.
- Flexibility to work ad-hoc evenings and weekends as and when required.
Essential Experience
- Minimum of 1 year of experience in the iGaming industry, with a strong understanding of its unique operational demands.
- Proven experience in customer-facing roles, demonstrating excellent interpersonal skills.
- Demonstrated experience with customer communication over the phone and via email, with a clear and professional communication style.
- A proactive and results-oriented approach to customer service, with a focus on problem-solving and customer satisfaction.
- Strong attention to detail and ability to follow strict regulatory guidelines.
- Ability to work effectively in a fast-paced, dynamic environment.
What's in it for you:
- You’ll have a key role in which you’ll be integral to our team culture and help shape the direction.
- Join our frequent company-wide gatherings and game nights that draw our community closer together.
- Safeguard your well-being with our comprehensive health insurance plan.
- A nursery salary sacrifice scheme allows you to pay your children's nursery fees directly from your paycheck.
- Enjoy 25 paid holidays a year, and take advantage of our paid maternity, paternity, and adoption leave for life's important moments.
- Enhance your workspace with generous stipends for high-quality headphones and a remote work set-up tailored to your preferences.
At Midnite, we’re committed to creating equal opportunities for everyone. We actively strive to build balanced teams that reflect the diversity of our communities, including ethnic minorities, people with disabilities, the LGBTQIA+ community, and all genders. We aim to provide an inclusive and supportive interview experience for all candidates. If you require any reasonable adjustments, please let us know in advance so we can ensure you feel comfortable and set up for success.
Account Servicing Executive employer: Midnite Limited
Contact Detail:
Midnite Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Servicing Executive
✨Tip Number 1
Familiarise yourself with the iGaming industry, especially the regulatory aspects like KYC and AML processes. Understanding these will not only help you in interviews but also show your commitment to the role.
✨Tip Number 2
Demonstrate your customer service skills by preparing examples of how you've resolved issues in previous roles. Highlighting your proactive approach to customer satisfaction can set you apart from other candidates.
✨Tip Number 3
Research Midnite's platform and its unique features. Being knowledgeable about their offerings will allow you to engage more effectively during interviews and show your genuine interest in the company.
✨Tip Number 4
Network with current or former employees of Midnite on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable for your application process.
We think you need these skills to ace Account Servicing Executive
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Account Servicing Executive at Midnite. Highlight your relevant experience in customer service and the iGaming industry in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your customer-facing roles and any specific achievements in problem-solving and customer satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for sports and gaming, as well as your understanding of the unique operational demands of the iGaming industry. Use this opportunity to explain why you want to work at Midnite specifically.
Showcase Communication Skills: Since the role requires excellent communication skills, ensure your application is clear and professional. Provide examples of how you've effectively communicated with customers in previous roles, both over the phone and via email.
How to prepare for a job interview at Midnite Limited
✨Understand the iGaming Industry
Make sure you have a solid grasp of the iGaming industry and its unique operational demands. Familiarise yourself with key terms and regulations, as this will demonstrate your commitment and understanding during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your previous roles that highlight your customer service experience. Be ready to discuss how you've effectively resolved customer issues and provided empathetic solutions, as this is crucial for the Account Servicing Executive role.
✨Demonstrate Proactive Communication
Emphasise your proactive approach to customer communication. Share instances where you reached out to customers to ensure their satisfaction or gathered feedback, showcasing your dedication to enhancing their experience.
✨Highlight Attention to Detail
Since the role involves strict regulatory guidelines, be prepared to discuss how you maintain accuracy in your work. Provide examples of how you've successfully followed compliance protocols in past positions, which will reassure them of your reliability.
