Assistant Business Manager

Overview

Assistant Business Manager, Manchester Airport – Full Time, Permanent

About Charlotte Tilbury Beauty

Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace. Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen. Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech — all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the brand is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions.

About The Role

You act as the ultimate Charlotte Tilbury ambassador in Travel Retail by leading and engaging your team with the unique Tilbury vision. You are enthusiastic to meet and exceed targets, driving momentous team performance through maximum motivation. You place customer experience at the forefront of your leadership style, frequently thinking of new ways for the team to engage and satisfy the customer. You collaboratively work alongside your Business Manager in supporting seamless day to day operations on never-ending Tilbury Terminal. Not only do you dare to dream it – you dare to do it across the border!

Role responsibilities

• Drive financial results in store to meet and exceed targets and key performance indicators
• Support the Business Manager to determine individual and team sales targets and communicate with the Retail Artists to agree sales objectives and deliver them
• Demonstrate entrepreneurial spirit; being a specialist amongst the retail artistry brands with enthusiasm and commitment to the Company\’s performance
• Lead by example to promote exceptional customer service and create a memorable customer experience
• Coach and give feedback to the team to ensure Charlotte Tilbury standards are achieved in service and artistry
• Extend exceptional customer service beyond the in-store experience; drive the customer database for direct marketing opportunities
• Implement individual and team development plans with regular reviews for two-way feedback and coaching
• Foster a positive team culture in store through team meetings and a collaborative management style; recognize and celebrate performance
• Propose plans, events and other activity to unlock commercial success
• Maintain impeccable visual merchandising, counter cleanliness and hygiene standards
• Execute grooming standards, inspiring the team to be the best versions of themselves
• Flexibility to work 5 days on a shift basis, including early and late shifts
• Required to provide a five-year working and personal reference, plus a Criminal Reference Check as the store is airside in the departures lounge; details to be discussed at interview

About You

• Retail management experience
• A genuine passion for the beauty industry
• Commercial acumen
• People management experience
• Strategic planning experience

Why join us?

• Structured induction programme – Charlotte\’s Magic Academy, focusing on artistry and commerce, with follow-up training in your first months
• Structured career development with support from industry experts
• Exclusive product launches and a Charlotte Tilbury Look on completion of the Academy
• Access to Tilbury Treats rewards platform with discounts on various services
• Other benefits such as life assurance, birthdays off, team sales incentives, and more

At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce.

If you want to learn more about life at Charlotte Tilbury Beauty please follow our LinkedIn page!