Functional IT Service Lead

.* Leading and managing the functional IT service for assigned applications/technologies, ensuring SLAs, KPIs, and XLAs are met or exceeded.* Collaborating with business stakeholders to understand their needs and align IT services with business objectives.* Overseeing day-to-day operations of functional IT services.* Engaging in complex troubleshooting for applications, including root cause analysis and remediation.* Initiating corrective actions to ensure connectivity and minimize downtime.* Collaborating with internal teams, third-party vendors, partners, and suppliers.* Managing documentation and standard operating procedures (SOPs).* Overseeing the setup and configuration of new features.* Working closely with cross-functional teams to ensure seamless integration and delivery of IT solutions.* Demonstrate strong interpersonal, communication, and presentation skills for a diverse audience, including senior and executive management.* Act as a trusted advisor to executive leadership.* Maintain strong relationships with business leaders to understand functional needs and align IT solutions.* Lead a team of functional coordinators and analysts, providing coaching, training, and mentoring.* Motivate and guide the team towards achieving organizational objectives.* Organize and allocate resources for support, maintenance, and improvement tasks.* Encourage open communication and knowledge sharing across teams.* Serve as the central point of contact for GTech Operations Functional IT Services.* Collaborate with internal teams, partners, and third-party vendors.* Expertise in IT service management, with experience in functional service management.* Good experience managing cross-functional teams and working with business stakeholders.* Strong understanding of ITIL principles and practices.* Solid understanding of service management platforms and tools (e.g., ServiceNow, Jira).* Exposure to development toolsets.* Advanced knowledge of multiplatform environments and data flows.* Experience in environment and system configuration and testing.* Ability to manage functional services in various application technologies (cloud/SaaS/on-prem/legacy).* Leadership: Ability to lead teams, influence stakeholders, and make decisions in a dynamic environment.* Business Acumen: Understanding the business impact of IT services and solutions.* Communication: Strong verbal and written communication skills, including the ability to explain technical concepts to non-technical stakeholders.* Customer Focus: Commitment to delivering high-quality services that meet the needs of internal and external customers.* Generous holiday allowance with the option to buy additional days* Health screening, eye care vouchers and private medical benefits* Wellbeing programs* Life assurance* Access to a competitive contributory pension scheme* Save As You Earn share option scheme* Travel Season ticket loan* Electric Vehicle Scheme* Optional Dental Insurance* Maternity, paternity and shared parental leave* Employee Assistance Programme* Access to emergency care for both the elderly and children* RECARES days, giving you time to support the charities and causes that matter to you* Access to employee resource groups with dedicated time to volunteer* Access to extensive learning and development resources* Access to employee discounts scheme via Perks at WorkRELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate. #J-18808-Ljbffr