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- Tasks: Be the friendly face of McDonald's, ensuring customers feel welcome and cared for.
- Company: Join McDonald's, a globally recognised brand committed to values like inclusion and community.
- Benefits: Enjoy holiday pay, meal allowances, employee discounts, and more perks!
- Why this job: Work in a vibrant environment where your smile makes a difference and teamwork thrives.
- Qualifications: No specific experience needed, just bring your positive attitude and communication skills.
- Other info: Perfect for high school and college students looking for flexible hours and a fun workplace.
Rates of Pay:
- 16-17 Years: £9.30
- 18 Years & Older: £12.26
McDonald's are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.
As a Customer Care Assistant, think of yourself as the face of your restaurant. In a nutshell, you'll deal with customers and make sure everything runs as it should in the customer areas. Activities include making children feel welcome, handing out balloons, organising special events, looking after customers' specific needs, keeping high standards of cleanliness in the dining area and toilets and helping to create a warm and welcoming atmosphere. It's your responsibility to establish and maintain positive communication with customers at all times and to keep the manager informed about customer satisfaction.
Quite simply, you'll be working in our fast moving, high energy environment and we're looking for a genuine smile plus an ability to connect with customers and make them feel valued. Friendly, welcoming, courteous and helpful behaviour will come naturally to you and you'll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. The ability to maintain high energy levels whilst working both efficiently and productively is essential.
Benefits package includes: Holiday pay, Service Awards, Meal allowance, Employee discounts from top high street and online brands and much more.
Customer Care - Cottingham Road employer: McDonald's United Kingdom
Contact Detail:
McDonald's United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care - Cottingham Road
✨Tip Number 1
Familiarise yourself with McDonald's core values: Serve, Inclusion, Integrity, Community, and Family. During your interactions, whether in person or online, demonstrate how you embody these values, as they are central to the company's culture.
✨Tip Number 2
Practice your communication skills by engaging with friends or family in role-play scenarios. Focus on being friendly and approachable, as this will help you connect with customers and create a welcoming atmosphere.
✨Tip Number 3
Showcase your ability to work in a fast-paced environment by sharing examples from previous experiences where you successfully managed multiple tasks. This will highlight your capability to maintain high energy levels while being productive.
✨Tip Number 4
Research common customer service scenarios that may arise in a restaurant setting. Being prepared with solutions or approaches to handle various situations will demonstrate your proactive attitude and readiness for the role.
We think you need these skills to ace Customer Care - Cottingham Road
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and expectations of a Customer Care Assistant. Highlight key skills such as effective communication, teamwork, and customer service in your application.
Tailor Your CV: Make sure your CV reflects relevant experience and skills that align with the role. Emphasise any previous customer service roles or experiences where you demonstrated friendliness and effective communication.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention how your values align with McDonald's core values like Serve, Inclusion, and Community, and provide examples of how you've embodied these in past experiences.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects attention to detail and professionalism, which are important in a customer-facing role.
How to prepare for a job interview at McDonald's United Kingdom
✨Show Your Smile
As a Customer Care Assistant, your smile is your best asset. Make sure to greet your interviewer with a warm smile and maintain a positive attitude throughout the interview. This will reflect your ability to create a welcoming atmosphere for customers.
✨Demonstrate Team Spirit
Highlight your experience working in teams. Share examples of how you’ve collaborated with others to achieve common goals. This role requires teamwork, so showing that you can work well with colleagues will impress your interviewer.
✨Communicate Effectively
Practice your communication skills before the interview. Be prepared to engage in active listening and respond thoughtfully. Use clear and concise language, and don’t forget to maintain eye contact to show you’re engaged and interested.
✨Emphasise Customer Focus
Prepare to discuss your approach to customer service. Think of specific instances where you went above and beyond to meet a customer's needs. This will demonstrate your commitment to making customers feel valued and satisfied.
