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- Tasks: Be the friendly face of our community, welcoming members and guests while managing enquiries.
- Company: Scale Space is a vibrant workspace community connecting ambitious businesses with top talent and innovation.
- Benefits: Enjoy competitive pay, 25 days holiday, flexible benefits, and ongoing learning opportunities.
- Why this job: Join a warm, collaborative environment where your personality makes a real impact every day.
- Qualifications: Proactive, organised, and friendly; customer service experience is a plus.
- Other info: Perfect for those who thrive in fast-paced settings and love people.
The predicted salary is between 30000 - 42000 £ per year.
Monday to Friday | 8 hours + 1 hour lunch
Reporting to: Head of Community Operations
Whats in it for you?
- We pay the London Real Living Wage, with a competitive salary and up to 10% annual bonus
- 25 days paid holiday, plus Bank Holidays
- Life Assurance
- Pension Scheme
- £1,000 flexible benefits budget - choose from private health insurance, extra holidays, gym membership, and more
- Ongoing learning and development opportunities to help you grow
- Access to a vibrant calendar of professional and social events
- Join a warm, welcoming community that's all about innovation and collaboration
What we're looking for?
- Proactive, highly organised, and naturally helpful
- Always ready to roll up their sleeves and go the extra mile
- Warm, friendly, and approachable - you love people and it shows
- A team player who can also thrive independently
- A background in customer service or front-of-house/reception is a big plus.
Key Skills
- A true customer-first mindset
- Confident communication skills (written & verbal)
- Comfortable with tech - particularly Outlook, Word, and Excel. Open to learn new AI technology.
- Great at prioritising and multitasking
- Positive, can-do attitude - someone who sees solutions, not problems
Your day-to-day responsibilities:
- Be the first smile people see - welcome members and guests warmly and professionally
- Know your community - greet key members by name and understand their business needs
- Answer calls and handle enquiries efficiently and graciously
- Keep the Front of House immaculate, professional, and inviting
- Ensure guests are signed in and equipped with access cards
- Support meeting room and facility checks to ensure everything's ready
- Occasionally host tours for potential members or visitors
- Help organise and run business and social events
- Guide customers on fire safety and health & safety procedures
Who we are:
Scale Space is a dynamic, innovation-led workspace community built for scale-ups. We connect ambitious businesses with cutting-edge research, top talent from Imperial College London, and the digital expertise of Blenheim Chalcot. Our campuses in White City and Nottingham are designed to spark collaboration, support growth, and foster a genuine sense of community. If you're a people person who thrives in a fast-paced, ever-evolving environment, and you love the idea of being part of something bigger - we'd love to hear from you. Join us at Scale Space and help shape the future of innovation.
Community Assistant employer: Scale Space
Contact Detail:
Scale Space Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Assistant
✨Tip Number 1
Familiarise yourself with Scale Space's community and values. Understanding their mission and the type of members they serve will help you connect better during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Highlight your customer service experience in conversations. Since the role requires a friendly and approachable attitude, share specific examples of how you've gone the extra mile for customers in previous roles to demonstrate your proactive nature.
✨Tip Number 3
Prepare to discuss your organisational skills. As a Community Assistant, you'll need to juggle multiple tasks, so think of instances where you've successfully managed competing priorities and how you maintained a positive attitude throughout.
✨Tip Number 4
Show enthusiasm for learning new technologies. Since the job mentions being open to AI technology, express your willingness to adapt and learn, perhaps by sharing any relevant experiences with tech tools or software you've used in the past.
We think you need these skills to ace Community Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service or front-of-house roles. Emphasise your proactive nature and ability to work both independently and as part of a team.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Community Assistant role at Scale Space. Mention specific skills that align with their requirements, such as your confident communication skills and customer-first mindset.
Showcase Your Personality: Since the role requires a warm and friendly approach, let your personality shine through in your application. Use a conversational tone and share anecdotes that demonstrate your helpfulness and positive attitude.
Highlight Tech Proficiency: Mention your comfort with technology, particularly Outlook, Word, and Excel. If you have experience with AI technology, be sure to include that as well, as it shows your willingness to learn and adapt.
How to prepare for a job interview at Scale Space
✨Show Your People Skills
As a Community Assistant, your ability to connect with people is crucial. Be prepared to share examples of how you've successfully interacted with customers or team members in the past. Highlight your warm and friendly nature during the interview.
✨Demonstrate Proactivity
The role requires someone who is proactive and ready to go the extra mile. Think of instances where you took initiative in previous roles, whether it was solving a problem or improving a process, and be ready to discuss these examples.
✨Familiarise Yourself with the Company
Research Scale Space and understand its mission and values. Knowing about their community and the services they offer will help you tailor your responses and show genuine interest in being part of their team.
✨Prepare for Tech Questions
Since the role involves using tech tools like Outlook, Word, and Excel, be ready to discuss your experience with these applications. Additionally, express your willingness to learn new technologies, especially AI, as this aligns with the company's innovative spirit.
