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- Tasks: Lead the software support function and tackle complex troubleshooting tasks.
- Company: Join a well-established public sector body making a real impact in the community.
- Benefits: Enjoy flexible working with just one day on-site and opportunities for professional growth.
- Why this job: Gain hands-on experience with CI/CD, cloud tools, and team management while supporting meaningful projects.
- Qualifications: Proven leadership in software support, strong CI/CD and Azure DevOps experience, proficient in SQL.
- Other info: Don't stress about your CV; just apply and we'll sort it out later!
The predicted salary is between 34000 - 51000 £ per year.
Build leadership credentials, sharpen your DevOps skills, and work on software that matters. If you’re looking for meaningful progression (without giving up flexibility) - this gives you both. You’ll step into a team lead position, owning the support function and helping deliver stable, reliable software across public sector projects. Whether you want to move toward consultancy, advisory roles, or more senior tech leadership, this gives you hands-on experience with CI/CD, cloud tools and team management - while keeping your home life intact with just one day per week on-site.
The software you’ll be supporting is used in real-world community services, so your work will always be grounded in purpose, not just process. And you won’t be alone. You’ll join a collaborative setup with experienced developers and engineers, using tools like Azure DevOps, SQL and C# to solve complex, real-world issues.
What you’ll do
- You’ll take ownership of the support function, shaping it with your ideas and expertise.
- You’ll tackle complex troubleshooting (C#, SQL), orchestrate CI/CD builds, manage releases in Azure DevOps and maintain environment stability.
- You’ll work closely with developers by carrying out technical support tasks typically handled by the development team.
- You’ll manage and support CI/CD pipelines and related processes using Azure DevOps, and maintain and troubleshoot SQL databases and related software components.
- You’ll provide mentorship and guidance to team members, fostering a culture of continuous improvement.
What you’ll need
- Proven leadership experience managing a small team in a software support or similar environment.
- Strong experience with CI/CD pipelines and Azure DevOps.
- Proficient in SQL database management and troubleshooting.
- Able to work 1 day per week on-site with flexibility for additional days during onboarding.
About our client
This organisation is a well-established public sector body. They’re involved in projects that have a direct impact on the community, which means the work you do will have real purpose beyond just fixing software issues.
Please click the ‘Apply' button. Don’t worry if your CV isn’t up to date. Just send what you have and we’ll deal with that later.
Lead Software Support Specialist employer: VIQU Limited
Contact Detail:
VIQU Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Software Support Specialist
✨Tip Number 1
Familiarise yourself with Azure DevOps and CI/CD pipelines. Since these are crucial for the role, having hands-on experience or even completing relevant online courses can give you a significant edge during discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team in a software support environment. Be ready to discuss specific challenges you faced and how you overcame them.
✨Tip Number 3
Engage with the community around public sector projects. Understanding the impact of your work on real-world services can help you articulate your passion for the role and align with the company's mission.
✨Tip Number 4
Network with current or former employees of the organisation. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach during the interview process.
We think you need these skills to ace Lead Software Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience and technical skills relevant to the role. Emphasise your experience with CI/CD pipelines, Azure DevOps, and SQL database management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for software support and community impact. Mention specific examples of how you've led teams or solved complex issues in previous roles.
Highlight Relevant Experience: In your application, focus on your past experiences that align with the job description. Discuss your troubleshooting skills, team management, and any projects where you used Azure DevOps or SQL.
Showcase Your Soft Skills: Don't forget to mention your soft skills, such as communication and mentorship abilities. These are crucial for a team lead position and will demonstrate your fit for the collaborative environment.
How to prepare for a job interview at VIQU Limited
✨Showcase Your Leadership Skills
As a Lead Software Support Specialist, you'll need to demonstrate your leadership experience. Prepare examples of how you've successfully managed a team, resolved conflicts, and fostered a collaborative environment. Highlight any mentorship roles you've taken on, as this will show your ability to guide and support others.
✨Demonstrate Technical Proficiency
Be ready to discuss your experience with CI/CD pipelines, Azure DevOps, and SQL database management. You might be asked to solve technical problems or explain your troubleshooting process, so brush up on relevant skills and be prepared to provide specific examples from your past work.
✨Understand the Company’s Mission
Since the organisation focuses on community impact, it’s crucial to align your values with theirs. Research their projects and be prepared to discuss how your work can contribute to their mission. This shows that you’re not just interested in the role, but also in making a difference.
✨Prepare Questions for Them
Interviews are a two-way street, so think of insightful questions to ask about the team dynamics, ongoing projects, and future goals. This not only shows your interest in the role but also helps you gauge if the company culture is the right fit for you.
