Senior Digital Activation Executive

We are looking for a Senior Digital Activation Executive who will play a key role in our ambitious personalisation journey, from delivering on a campaign by campaign basis, to building personalised journeys for our valued supporters. This shift will be insight led and anchored in our new approach to supporter segmentation, aiming to maximise engagement with our club and deliver best-in-class experiences across our digital campaign channels such as email, SMS, push, web and app.

Who we are

We are one of the most famous clubs in world football, with a rich heritage and history of success. Beyond that, we are passionate about our local community and have a wide variety of opportunities and career paths for all. We have a very defined purpose: to act for a winning team, culture and community. We achieve this by ensuring we are courageous in the pursuit of progress, we champion our community and each other, and that we do the right thing (even when no one is looking).

Your day-to-day

• Provide omni-channel campaign management - you will work collaboratively with multiple stakeholders to manage the delivery of digital campaigns across our owned and operated channels.
• Oversee MarTech platforms - you will be entrusted as one of the primary day-to-day users, and subject matter experts, of our MarTech platforms.
• Maximise our data - you will relish the opportunity to maximise the use of the data we hold on our supporters, to drive the most relevant and timely experiences for them and you will work closely with the data and insights team to analyse the effectiveness of campaigns, monitor any A/B testing results, to optimise output.
• Drive innovation - you will act as a core part of the team that drives the transition from a traditional campaign model to an insight driven journey-based approach, as part of a wider personalisation strategy.
• Enhance supporter engagement - you will actively champion our supporter segmentation, and work alongside key members of the Marketing team to ensure that our digital campaigns are tailored to our audience.
• Lead campaigns - you will lead on complex project-based campaign activity, such as membership renewals and kit launches, ensuring that key learnings are used to shape the campaign approach and strategy.
• Collaborate with colleagues across our club - you will work with the Campaign and Insights team and Internal Design Studio to review creative assets against our club guidelines and best practice, ensuring that the supporter experience is carefully considered at every touchpoint.
• Manage internal stakeholders - you will engage with and manage campaign stakeholders’ expectations across the end-to-end process, understanding business needs and advising where necessary the best course of action in achieving campaign objectives.

What we are looking for

• Omni-channel marketing background - you have experience in the delivery of omni-channel digital marketing campaigns, operating customer data platforms and/or omni-channel marketing solutions.
• Experienced digital campaign planner - you come with experience of managing campaigns across multiple digital channels, such as email, SMS, push notifications and personalised banners across .com/app as well as experience in building out insight led customer journeys.
• Proficiency with MarTech platforms - you are familiar with one or more of the following platforms: Salesforce Marketing Cloud, Cheetah Digital, Braze, Dot Digital, Twilio, Bloomreach, mParticle, Airship, SWRVE, InCrowd.
• Best-in-class communicator - you pride yourself on your ability to clearly communicate business requirements and strategies to colleagues and external agencies.
• Excellent attention to detail - you are well versed in delivering precise and effective customer communications and you have a proven ability to manage multiple, competing priorities simultaneously.

Why choose us

At Arsenal, we want everyone to feel a sense of trust and belonging, so we are proud of both our club values and also what we offer to our employees. As one of our Gunners, you will receive:

• An exciting reward and recognition scheme.
• Generous holiday allowance which increases with your length of service.
• Great internal learning and development programmes.
• A flexible hybrid working model.
• Priority access to apply for match tickets.
• A competitive health and wellbeing benefits package.
• A leading Employee Assistance Programme.
• Great discounts with some of our Partners.

Arsenal for Everyone

Arsenal for Everyone is our commitment to promoting and embracing equality, diversity and inclusion, so that everyone connected to the club feels like they belong to the same Arsenal family. We believe that diversity of background, skills and experience drives our success on and off the pitch.

Disability Confident Leader

We are a Disability Confident Leader. We actively welcome and encourage applications from people with disabilities and long-term health conditions. If you need disability-related adjustments to the recruitment process, please indicate this in your application.

Our Commitment to Safeguarding

We are committed to ensuring that our environments for children, young people and adults at risk remain safe and inclusive. We therefore require successful candidates to complete a DBS check and other essential background checks prior to starting their employment. Depending on the responsibilities of the role, a DBS will be either a basic, standard, or enhanced check.

Application Closing Date - Sunday 13th July 2025. Please note: we reserve the right to close the position early if application volumes are particularly high. We encourage you to get your application in sooner rather than later. Good luck!