ORDER PROCESSING OPERATIVE - Mon-Fri

JOB SCOPE AND MAIN RESPONSIBILITIES

To work within the defined roles of the Order Processing and Support in a way that provides the maximum levels of efficiency in order processing, whilst maintaining excellent levels of care and attention to orders submitted by Independent ECPs. This role will operate a Monday to Friday working pattern. The key activities performed by this role are:

• Order Processing
• Outsource
• Contract Review
• Expediting orders
• Report Monitoring

AREAS OF RESPONSIBILITIES AND RELATED ACTIVITIES

KEY TASKS & RESPONSIBILITIES

• Sort new orders into frame types and stock / RX
• Using glazing start 250 programs, accurately register new glazing orders, P&A’s to glazing tray numbers.
• Contract review and assess all orders and returns for processing
• Ensure all Tess scanners are calibrated daily and maintained to good working order
• Using Tess scanners, scan new orders, return order frames and paperwork for order entry
• Monitoring of the dept. reports, monitoring P&A frame receipt, advising management of lab delays and issues adding call log information
• Order package frames from suppliers, logging details and monitoring receipt
• To process all manual credits using AS400 and Salesforce tool
• To confirm the fax or manual order via AS400
• To retrieve paperwork and interrogate ordering process
• To enter new orders on the ordering system
• To generally assist with administrative duties as directed by the CRM Management team
• To respond and action all expeditor cases raised by CRM teams on Salesforce
• To liaise with members of the customer service team to prioritise jobs through the factory and to report on potential delays

HEALTH & SAFETY RESPONSIBILITIES

• To work in line with duty of care to self/others and ensure Health & Safety guidelines are followed in line with company policy.
• To protect the health and safety of visitors / contractors / external providers brought to site and ensure relevant H&S guidelines are met.
• To bring to the attention of the business hazards, risks, concerns, accidents or near misses.
• Comply with any local PPE requirements.

ENVIRONMENTAL RESPONSIBILITIES

• To work in line with environmental & energy policies.
• To ensure visitors / contractors / external providers meet relevant environmental procedures while on site.
• To bring to the attention of the business environmental hazards, risks and concerns.

NETWORK OF INTERACTION

INTERNAL

• Order Processing and Support team
• CRM Management teams
• Production Department Management and Team
• Quality Department and Team
• Sales and Marketing teams as appropriate
• Returns Department
• BDM & RBM’s

EXTERNAL

• Customers
• Visitors

TECHNICAL SKILLS – PORTRAIT OF A PERFECT CANDIDATE

ESSENTIAL

• Excellent PC and administration skill
• Ability to work as part of a multi-disciplined team
• Previous Experience of having worked in a Customer services environment.
• Ability to work in a fast paced Environment

DESIRABLE

• Previous knowledge of working alongside or in a manufacturing environment
• Understanding of optical principles
• Optical glazing experience preferred

EDUCATION/QUALIFICATION STANDARDS REQUIRED FOR THE ROLE

DESIRABLE

• GCSE level or equivalent standard of education

COMPANY

• Drive for results: Able to follow documented processes accurately
• Essilor principles: Integrity & trust
• Interpersonal savvy: Able to make and maintain positive working relationships
• Personal learning: Flexible approach to work tasks
• Customer focus: Attention to detail & Problem solving ability

LANGUAGES

Fluent written and spoken English

Interview with Order Processing Team Manager &/Or Order Processing Manager