Council Tax & Debt Management Officer

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Vacancy Information

Hourly rate of pay: £16.14 – £17.24

Days And Hours Of Work

Monday – Friday, 09:00-17:00

Flexi time is applicable, and starting and finishing times are flexible.

To start asap.

An opportunity has arisen a Council Tax & Debt Management Officer to work within the Council\’s Revenues Service in John Muir House, Haddington.

The role assists with maximising income, and minimising arrears, to ensure the Council has the finances to deliver quality services.

The successful candidates will assist with the billing and collection of Council Tax, provide advice and support to local residents to prevent Council Tax arrears accruing, negotiate repayment of debt owed, promote Direct Debit and online services and ensure that entitlement to all Council Tax reductions are maximised.

The successful candidates will also have a role to play in the development of the Council Tax service, contributing to service improvement work.

The successful candidates must be able to demonstrate experience of working within a customer focused environment and should have the ability to work with people who are experiencing financial difficulties. Experience of working in a debt management environment is desirable.

The successful candidates will be highly motivated and have excellent communication, organisational and negotiation skills, and be able to work effectively using Microsoft Office applications and other Council IT systems.

Job Details

Responsible for the delivery of an effective and efficient Council Tax service which ensures that the Council has the finances to deliver a high quality service to Council Tax payers in East Lothian ensuring customer is fully supported throughout the process and in compliance with the Council\’s policies, legislation and plans with a commitment to achieve best value.

Please download the Job Outline/Person Specification (available under \’Job Attachments\’) for the full range of tasks and duties associated with this job. You will need to refer to these in order to complete the application form. You must ensure you meet every \’essential\’ criteria stated on the Person Specification to be considered for interview.

The \’ East Lothian Way\’ – values and behaviours we expect our employees to demonstrate in their everyday work. Should you be invited to interview, you may be asked questions based on these behaviours. Please refer to the document via the link to familiarise yourself with them.

Job Requirements

Relevant Qualifications

HNC/SVQ Level 3 or equivalent level of knowledge e.g IRRV and/or relevant working experience.

Driving Licence

A full current driving licence is desirable for this post.

Level 1 Disclosure Clearance

This role requires Level 1 Disclosure Clearance to allow access to the Public Sector Network. ELC will submit a Police Act Disclosure application on behalf of the preferred candidate and receipt of the subsequent certificate will be required prior to commencement.

Please Note

If you have spent more than 3 months working or living outwith the UK in the last 5 years then you will also be required to present a copy of an overseas criminal record check. Details of how to apply and contact details can be found on the GOV.UK website.

Additional Information

For additional East Lothian Council employment information please click on the following link:

www.eastlothian.gov.uk/nonteachinginfo

If you have any difficulties creating an account on MyJobScotland or applying for this post please contact the MyJobScotland support team via this link

If you require further information about this vacancy, please call , or email us on

Please note: We do not accept CV\’s (either electronically or by mail). All our vacancies must be applied for by fully completing the on-line application form. Although there is an \’import data from my CV\’ function on MyJobScotland, this only imports very limited data and should not be relied upon to complete the application form. If, for example, due to a disability, you are unable to complete the on-line application form you can contact us for a paper application via the telephone number or email address above.

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Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Government Relations Services

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