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- Tasks: Lead and manage a busy autocentre, ensuring top-notch customer service and team performance.
- Company: IN'N'OUT Autocentres is a trusted name in vehicle servicing with a commitment to customer satisfaction.
- Benefits: Enjoy perks like a company pension, cycle to work scheme, employee discounts, and life insurance.
- Why this job: Join a dynamic team where your leadership can make a real impact on customer experience and satisfaction.
- Qualifications: 2 years in the automotive industry and management experience required; MOT testing skills are a plus.
- Other info: Work in a supportive environment with high-speed Wi-Fi and comfortable lounges for customers.
The predicted salary is between 33000 - 37000 £ per year.
Location: 4 Phorpres Close, Cygnet Park, Hampton
In'N'Out Autocentres are experts in vehicle servicing, MOT's & repairs with 30 Autocentres nationwide offering our customers simple, transparent pricing and service that is second to none. As a Which? Trusted trader we are proud to be 100% committed to customer service and satisfaction.
Do you have previous management experience and a passion for customer relations? Can you adapt yourself to deal with changing priorities and varied workstreams? If so, this could be the role for you...
Our Centre Managers are responsible for the overall management and leadership of their centre and team and are ultimately accountable for performance in all operational areas including people, service operations, profit, sales and administrative duties. This is a hands-on role so you will spend time in the service bays with the team, training, motivating and assisting when necessary to ensure a seamless and timely operation is maintained. Ideally you should also be experienced and qualified to carry out MOT testing, fast fit repairs or servicing as and when required, according to the demands of the business operation.
Centre Manager responsibilities will include:
- Being proactive in achieving and/or exceeding sales targets and operating budgets
- Driving the quality and consistency of customer service
- Ensuring transaction and customer satisfaction targets are achieved
- Efficiently managing any customer complaints
- Effectively managing the team and resources to build a strong reputation for our brand within the local area
- Managing all stock and ordering requirements
- Being involved with the development of the Centre, including PR and marketing to raise business profile
A minimum of 2 years’ experience within the automotive industry is preferred along with a previous track record of managing customer relations and being responsible for a small team.
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
- Life insurance
- On-site parking
- Referral programme
Supplemental Pay Types:
- Bonus scheme
- Performance bonus
Desired Criteria:
- Automotive service: 2 years (preferred)
Required Criteria:
- Full Driving Licence
- Three Years Management Experience
Closing Date Thursday 31st July, 2025
Contract Type fulltime
Salary From £33,000.00 Yearly to £37,000.00 Yearly
Centre Manager employer: IN'n'OUT Autocentres
Contact Detail:
IN'n'OUT Autocentres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Centre Manager
✨Tip Number 1
Familiarise yourself with the IN'n'OUT Autocentres brand and their commitment to customer service. Understanding their values and how they operate will help you align your management style with their expectations during the interview.
✨Tip Number 2
Prepare to discuss your previous management experiences in detail, especially those that highlight your ability to lead a team in a fast-paced environment. Be ready to share specific examples of how you've successfully managed customer relations and resolved complaints.
✨Tip Number 3
Showcase your knowledge of the automotive industry, particularly in areas like MOT testing and vehicle servicing. Being able to speak confidently about these topics will demonstrate your expertise and suitability for the Centre Manager role.
✨Tip Number 4
Network with current or former employees of IN'n'OUT Autocentres if possible. Gaining insights from their experiences can provide you with valuable information that may help you stand out during the application process.
We think you need these skills to ace Centre Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your management experience and customer relations skills. Use specific examples from your previous roles that demonstrate your ability to lead a team and achieve sales targets.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and the automotive industry. Mention how your experience aligns with the responsibilities of a Centre Manager and why you want to work for In'N'Out Autocentres.
Showcase Relevant Experience: If you have experience in MOT testing or fast fit repairs, be sure to include this in your application. Highlight any specific achievements or improvements you made in previous roles that relate to the job description.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at IN'n'OUT Autocentres
✨Showcase Your Management Experience
Be prepared to discuss your previous management roles in detail. Highlight specific examples where you successfully led a team, managed operations, or improved customer satisfaction. This will demonstrate your capability to handle the responsibilities of a Centre Manager.
✨Emphasise Customer Service Skills
Since the role is heavily focused on customer relations, be ready to share instances where you effectively resolved customer complaints or enhanced service quality. This will show that you align with the company's commitment to 100% customer satisfaction.
✨Demonstrate Adaptability
The job requires dealing with changing priorities and varied workstreams. Prepare to discuss how you've successfully adapted to unexpected challenges in past roles, showcasing your flexibility and problem-solving skills.
✨Familiarise Yourself with the Company Culture
Research IN'N'OUT Autocentres and understand their values, especially their commitment to transparency and customer service. Being able to speak about their culture during the interview will show your genuine interest in the company and its mission.
