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For Companies At a Glance
- Tasks: Support members with their financial needs through various channels and provide exceptional customer service.
- Company: Join YBS, a member-focused organisation that values people over profits.
- Benefits: Enjoy flexible working hours, 25 days holiday, and a generous pension scheme.
- Why this job: Be part of an exciting digital journey while developing your skills in a supportive environment.
- Qualifications: No prior experience needed; just bring your passion for helping others and a positive attitude.
- Other info: Opportunities for personal growth and collaboration across different branches.
The predicted salary is between 28800 - 43200 £ per year.
If you’re great with people, a Customer Service career in our Branch Network could be a great choice for you. As one of the biggest and most important teams at YBS, our Branch Network makes a huge impact on the success of our business. We always look for ways to give the best customer experience, make things more efficient and try new things. And because we’re right at the beginning of an exciting digital journey, our future has never looked more exciting - and neither has yours.
About the Role
As a Customer Service Advisor you’ll:
- Get to know our members and support them in finding the right products and services that can provide Real Help With Real Life - whether that’s saving for a gap year trip, buying a first home, or anything in between.
- Facilitate great conversations confidently through channel of choice, as you support our members in branch, over the phone and with the operation of their accounts online.
- Forget sales targets, and enjoy the freedom to do what’s right.
Here at YBS no two branches are the same, they each have their own characteristics and qualities that makes working there so special. Here is what the hiring manager had to say about Halifax Branch. Halifax branch is in the town centre with easy access from a number of transport links. We are passionate about supporting your onboarding journey to service our customers’ needs and requirements through multiple channels, including face to face, online and over the telephone. There is a large variation of daily tasks from counter transactions, savings meetings, digital support as well as in and outbound calls ensuring we deliver a truly customer centric service.
As well as day to day tasks and activities, we strongly support individual personal growth and development in knowledge, skill and behavioural areas, and also support colleague succession and progression for those who aspire to. There will be opportunities to be able to both engage and work in other branches as well as with others outside of your branch team including other new candidates who are also onboarding as well as the wider business.
About You
Being part of the team isn’t about being a whizz in financial services, or about having lots of customer service experience. Instead, it’s about:
- Challenging yourself to go the extra mile for your colleagues and our members, to help us grow and achieve our business objectives.
- Demonstrating exceptional adaptability, thriving in dynamic environments, and embracing change with a positive attitude.
- Understanding why it’s important to celebrate different people with different skills, experiences, and opinions.
- Displaying strong empathy, understanding and addressing the needs and feelings of others to foster a supportive and collaborative work environment.
- Exceptional relationship management skills, capable of building and maintaining strong, positive connections with our members and colleagues alike.
- Demonstrating a growth-mindset and making the most of the training and development we offer.
- Displaying strong digital literacy skills by using various digital tools and technologies to enhance productivity and efficiency.
- Having the ambition to become a leading expert on our products and services.
- Being dedicated to continuous self-development to stay future-ready.
About Us
At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.
Flexibility. We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.
Development. We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.
Inclusivity. We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.
About our Benefits
We offer lots of fantastic rewards that you can make the most of in and out of work, including:
- Holiday. You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
- Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals we’re all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
- Pension. We know how important it is to save towards the future, that’s why we’ll contribute up to 11% into your YBS pension.
- Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
- My Benefits. When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts.
Ready to apply? Great with people? Then we think it would be great to meet you. Apply now.
Customer Service Advisor -12 Month Fixed Term Contract employer: Yorkshire Building Society Group
Contact Detail:
Yorkshire Building Society Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor -12 Month Fixed Term Contract
✨Tip Number 1
Familiarise yourself with YBS's values and mission. Understanding their commitment to customer service and community will help you align your responses during interviews, showcasing that you're a great fit for their culture.
✨Tip Number 2
Prepare to discuss your adaptability and how you've thrived in dynamic environments. Think of specific examples where you've successfully navigated change or challenges, as this is a key quality they are looking for.
✨Tip Number 3
Highlight your relationship management skills by preparing anecdotes that demonstrate your ability to build strong connections with customers and colleagues. This will show that you can foster a supportive environment, which is crucial for the role.
✨Tip Number 4
Show your enthusiasm for continuous self-development. Be ready to discuss how you plan to utilise the training and development opportunities at YBS to grow your expertise in their products and services.
We think you need these skills to ace Customer Service Advisor -12 Month Fixed Term Contract
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Service Advisor role. Emphasise your ability to build relationships, adapt to change, and provide exceptional customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping people and your understanding of the importance of customer service. Mention specific examples of how you've gone the extra mile in previous roles.
Showcase Digital Literacy: Since the role involves using various digital tools, mention any relevant experience you have with technology. Highlight your ability to learn new systems quickly and how you've used digital tools to enhance productivity.
Demonstrate a Growth Mindset: In your application, express your commitment to personal development and continuous learning. Share examples of how you've embraced challenges and sought out opportunities for growth in your career.
How to prepare for a job interview at Yorkshire Building Society Group
✨Show Your People Skills
As a Customer Service Advisor, your ability to connect with people is crucial. Prepare examples of how you've successfully interacted with customers in the past, showcasing your empathy and relationship management skills.
✨Embrace Adaptability
YBS values adaptability in dynamic environments. Be ready to discuss times when you've had to adjust to changes quickly and positively. This will demonstrate your ability to thrive in their evolving branch network.
✨Highlight Your Digital Literacy
Since the role involves using various digital tools, be prepared to talk about your experience with technology. Mention specific tools or platforms you've used and how they enhanced your productivity in previous roles.
✨Express Your Growth Mindset
YBS is keen on personal development. Share your ambitions for growth and how you plan to take advantage of the training opportunities they offer. This shows you're committed to continuous self-improvement.
