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- Tasks: Assist in managing eBay listings and provide top-notch customer service.
- Company: Join Keech Hospice, a dedicated non-profit making a difference in the community.
- Benefits: Enjoy a competitive salary with opportunities for growth and development.
- Why this job: Be part of a passionate team while helping to increase online sales for a good cause.
- Qualifications: Experience with eBay or similar platforms and strong attention to detail required.
- Other info: Apply quickly as this role may close early due to high demand.
The predicted salary is between 21500 - 26000 £ per year.
Keech Hospice is seeking an Online Retail Assistant - Ebay, to join our small and dedicated team in Luton. This role is key to increasing income and profitability from our online shops specifically through eBay whilst also delivering exceptional customer service.
Starting salary £25,542 per annum, with room to develop and progress through the pay grade banding to £25,759 on a competency based framework.
What you will do:
- Collaborate effectively with staff to achieve team goals and targets.
- Create effective, accurate, and attractive product listings to increase competitiveness.
- Manage customer complaints with professionalism and empathy, striving for positive resolutions within a timely manner and respond to messages promptly and process refunds according to guidelines.
- Contribute towards the growth of Keech online shop by maximising opportunities.
- Oversee stock control, optimise listings, and manage product rotation to improve the online shopping experience.
Essential:
- Experience of online selling platforms (specifically eBay or similar).
- Confident in producing adverts and writing product listings.
- Good attention to detail with a keen eye for accuracy.
- Strong team player with excellent interpersonal skills.
- Proficiency in Microsoft Office programs and willingness to learn new systems.
Desirable:
- Understanding of customer service best practices.
- Familiarity with complaint handling and problem solving.
- Ability to delegate workload and manage own simultaneously.
Please note: This vacancy may close early if we receive a high volume of suitable applications, so we encourage you to apply promptly.
Keech Hospice is an equal opportunity employer and we value diversity in our workplace. We appreciate the unique perspectives and experiences everyone brings and we are committed to fostering an inclusive environment. Should you need any assistance completing an application form please e-mail recruitment@keech.org.uk.
All prospective employees will be required to undergo a basic DBS (Disclosure & Barring Service) check. We are committed to ensuring the safety and well-being of the individuals we serve and will take appropriate measures to safeguard them.
Online Retail Assistant - Ebay employer: Keech Hospice Care
Contact Detail:
Keech Hospice Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Online Retail Assistant - Ebay
✨Tip Number 1
Familiarise yourself with eBay's selling platform. Understanding how to create effective listings and manage customer interactions on eBay will give you a significant edge in the application process.
✨Tip Number 2
Showcase your customer service skills during any interviews or discussions. Be prepared to share examples of how you've handled complaints or resolved issues in previous roles, as this is crucial for the Online Retail Assistant position.
✨Tip Number 3
Highlight your teamwork abilities. Since collaboration is key in this role, think of instances where you've successfully worked within a team to achieve goals, and be ready to discuss these experiences.
✨Tip Number 4
Demonstrate your attention to detail. Prepare to discuss how you ensure accuracy in your work, especially when creating product listings or managing stock control, as this will be vital for success in the role.
We think you need these skills to ace Online Retail Assistant - Ebay
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with online selling platforms, particularly eBay. Emphasise any previous roles where you created product listings or managed customer service.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the mission of Keech Hospice. Mention specific skills that align with the job description, such as attention to detail and teamwork.
Showcase Your Customer Service Skills: Provide examples in your application of how you've handled customer complaints or resolved issues in the past. This will demonstrate your ability to manage customer interactions professionally.
Highlight Your Technical Proficiency: Mention your proficiency in Microsoft Office and any other relevant software. If you have experience with stock control systems or eBay tools, be sure to include that as well.
How to prepare for a job interview at Keech Hospice Care
✨Showcase Your eBay Experience
Make sure to highlight any previous experience you have with online selling platforms, especially eBay. Be prepared to discuss specific examples of successful listings you've created or how you've managed customer interactions.
✨Demonstrate Attention to Detail
Since the role requires creating accurate and attractive product listings, emphasise your attention to detail. You might want to mention any past experiences where your accuracy made a significant impact on sales or customer satisfaction.
✨Prepare for Customer Service Scenarios
Given the importance of handling customer complaints professionally, think of examples where you've successfully resolved issues. Be ready to discuss your approach to problem-solving and how you ensure positive outcomes.
✨Familiarise Yourself with Keech Hospice
Research Keech Hospice and understand their mission and values. Showing that you align with their goals and are passionate about contributing to their cause can set you apart from other candidates.
