Burberry Payments Analyst, Global Payments

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

JOB PURPOSE

As the Payments Analyst, Global Payments at Burberry, you'll be responsible for the analytics across transactional B2C payment data across Burberry's multiple payments partners globally. You will monitor payment activity to uncover trends, patterns and drive insights to help problem solve and best inform business decisions. You'll also lead on managing day-to-day payment operations, managing and responding to payment queries and supporting wider business functions with any payment related issues. This Payments Analyst, Global Payments role is offered on a permanent, full time basis and will be based in our Horseferry House, London office for 3 days per week.

RESPONSIBILITIES

• Creation and monitoring of reporting dashboards across transactional payment data, covering authorisation rates and decline codes, disputes/chargebacks and cost of payments to develop detailed reporting and insights.
• Working closely with internal teams to facilitate a group-wide approach to data and insights across payments, delivering optimisations and efficiencies in payment processing capabilities.
• Develop close working relationships with external third party payment partners to drive regular reporting and insights on any changes to cost of payments acceptance, including reviews and monitoring.
• Conduct research and analysis across the payments domain to stay up-to-date with industry trends and changes.
• Working across both retail and digital channels, support business case development and approval through the provision of detailed and accurate payment analytics.
• As required, support the Global Payments Director on any deliverables for project execution and roll-out.
• Collaborating with other functional teams, ensure a robust and timely process behind POS & PBL chargeback and dispute case management, ensuring that transactions are represented against and information provided to support any defence made.
• Conducting regular user access reviews across Burberry's payment partners to ensure the correct allocation of permission.
• Monitoring of the Global Payments inbox, appropriately responding to and/or escalating payment queries to support internal or external third parties in issue resolution.
• Managing of day-to-day payment operations, covering store openings and closures, PDQ administration and trouble-shooting, system configuration and supporting on any testing for new product roll out.

PERSONAL PROFILE

• Experience in the payments industry (merchant/acquirer/issuer/scheme).
• Strong experience in data insights or analytics roles, preferably in a large, global organisation.
• Exceptional research, problem-solving and numerical skills.
• Strong domain knowledge and understanding of the global payments and fraud landscape, market nuances and commercial dynamics.
• Advanced Excel capability, able to manipulate large data sets.
• Proficiency with key data, analytics and reporting tools such as Tableau, Looker, PowerBI and SQL.
• Ability to prioritise and co-ordinate multiple work requirements to meet deadlines.
• Excellent relationship builder to drive meaningful collaboration across both internal and external partners.
• Outstanding communication and data-driven storytelling abilities, with strong interpersonal and organisational skills.
• Commercial acumen in a payments environment, including experience with payments operational data and third party commercial arrangements.

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.