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- Tasks: Lead IT support and manage office premises for a charity focused on social justice.
- Company: Join a passionate East London charity dedicated to fighting poverty and inequality.
- Benefits: Enjoy 25 days holiday, hybrid working, and a supportive benefits package.
- Why this job: Be part of a fair and empowering workplace that values collaboration and social impact.
- Qualifications: Experience in IT support, especially O365 and SharePoint, is essential.
- Other info: This role offers a flexible contract length based on your needs.
The predicted salary is between 36000 - 60000 £ per year.
An East London charity, established to work alongside people facing poverty, injustice, and inequality, is seeking an ICT and Premises Co-ordinator. You will serve as the main point of contact for all IT-related queries, lead the relationship with the charity’s third-party IT support provider and premises management provider, and manage a project to support the tendering of a new IT support provider. This role would suit someone outgoing and personable, with a strong social ethos, who enjoys being the focal point for both IT support (60%) and managing the estate and office in East London (40%).
Your key contacts will include facilities (a basic knowledge of Health and Safety is essential), third-party IT partners, the Senior Management Team (SMT), operations, and the front-of-house team. Your IT support experience should include first-line support for O365 and SharePoint, entry systems and AV, laptops, Mac iOS, and Windows PCs for approximately 150 staff, many of whom work remotely.
Reporting to the COO, this role includes a hybrid working arrangement: 75% onsite and 25% offsite. You will also manage two direct reports from the front-of-house team. This is a great employer where people are treated fairly, feel engaged and empowered, and work together to achieve a shared vision.
The charity offers a fantastic benefits package, including:
- 25 days of holiday plus bank holidays and 3 additional days at Christmas, rising to 41 days after 5 years (including bank holidays)
- Time off for appointments
- Enhanced maternity and sick leave
- Hybrid working
- Up to 2 days of volunteering leave
- Employee assistance program
- Season ticket loans
- Eye care
- Rental deposit loan
- Stakeholder pension
This could be a 12- or 18-month fixed-term contract, depending on your personal circumstances.
IT and Operations Manager employer: Education Support Professionals Ltd
Contact Detail:
Education Support Professionals Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT and Operations Manager
✨Tip Number 1
Familiarise yourself with the charity's mission and values. Understanding their focus on poverty, injustice, and inequality will help you align your responses during interviews and demonstrate your commitment to their cause.
✨Tip Number 2
Network with current or former employees of the charity. Engaging with them can provide valuable insights into the organisational culture and expectations, which can be beneficial when discussing your fit for the role.
✨Tip Number 3
Brush up on your technical skills related to O365, SharePoint, and AV systems. Being able to discuss specific experiences and solutions you've implemented in these areas will showcase your expertise and readiness for the role.
✨Tip Number 4
Prepare examples of how you've successfully managed teams or projects in the past. Highlighting your leadership experience will be crucial, especially since you'll be managing direct reports and liaising with various teams within the charity.
We think you need these skills to ace IT and Operations Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements. Highlight your relevant experience in IT support, project management, and facilities management to align with what the charity is looking for.
Tailor Your CV: Customise your CV to reflect your skills and experiences that are most relevant to the IT and Operations Manager role. Emphasise your first-line support experience with O365, SharePoint, and your ability to manage relationships with third-party providers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the charity's mission and how your background makes you a great fit. Mention specific examples of your previous work that demonstrate your social ethos and ability to manage IT and operations effectively.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Education Support Professionals Ltd
✨Show Your Social Ethos
Since the charity values a strong social ethos, make sure to express your passion for helping others and your commitment to social justice during the interview. Share examples of how you've contributed to similar causes in the past.
✨Demonstrate IT Proficiency
Be prepared to discuss your experience with O365, SharePoint, and other IT systems mentioned in the job description. Highlight specific instances where you provided first-line support and how you resolved issues effectively.
✨Understand Health and Safety Basics
As you'll be managing premises, it's crucial to have a basic understanding of health and safety regulations. Brush up on relevant laws and be ready to discuss how you would ensure compliance in the workplace.
✨Emphasise Team Management Skills
Since you'll be managing two direct reports, showcase your leadership skills. Talk about your experience in team management, how you motivate staff, and any strategies you've used to foster a collaborative environment.
