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- Tasks: Lead and manage voice communication systems for traders across Europe and Asia.
- Company: Join TD Bank, a leading financial institution with a strong commitment to innovation.
- Benefits: Enjoy career development opportunities, training, and a comprehensive benefits package.
- Why this job: Be part of a dynamic team enhancing trading operations and making a real impact.
- Qualifications: Bachelor's degree required; 10+ years in technical support with supervisory experience preferred.
- Other info: Willingness to travel and on-call support is essential.
The predicted salary is between 43200 - 72000 £ per year.
The Trader Voice Regional Manager oversees voice communication systems and support operations across multiple trading floors and facilities within the region. This leadership role ensures uninterrupted voice communications for traders by managing support teams, coordinating with IT and network teams, and implementing strategies to enhance system performance, reliability, and compliance.
The candidate should have technical expertise, management experience, and an understanding of the trading environment.
Responsibilities include:
- Supervising and leading teams of Trader Voice Support Analysts across EMEA & APAC.
- Establishing performance metrics and ensuring adherence to SLAs and standards.
- Mentoring team members through training and performance reviews.
- Managing voice systems, including trader turret systems, voice recording solutions, and carrier services.
- Collaborating with IT and network teams for system maintenance and upgrades.
- Monitoring system performance and addressing issues proactively.
- Developing operational strategies aligned with regional goals.
- Leading projects related to technology upgrades and process improvements.
- Coordinating with stakeholders and ensuring compliance with regulations.
- Managing incident and problem resolution processes.
- Supporting a positive team environment and promoting productivity.
Experience & Education:
Bachelor's degree in relevant fields; advanced certifications are a plus. 10+ years in technical support, with 5+ years in a supervisory role, preferably in finance. Expertise in trader voice systems, telecommunication infrastructure, and UC platforms.
Skills:
Leadership, analytical skills, strong communication, and project management. Additional requirements include willingness to travel and availability for on-call support. The company emphasizes career development, training, and a comprehensive benefits package.
Manager, Europe and Asia Voice Operations employer: TD Bank - London Branch
Contact Detail:
TD Bank - London Branch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager, Europe and Asia Voice Operations
✨Tip Number 1
Familiarise yourself with the latest trends in trader voice systems and telecommunications. Understanding the current technologies and innovations in this field will not only enhance your knowledge but also demonstrate your commitment to staying updated, which is crucial for a leadership role.
✨Tip Number 2
Network with professionals in the finance and trading sectors. Attend industry events or webinars where you can meet people who work in similar roles. Building connections can provide insights into the company culture and expectations, giving you an edge during interviews.
✨Tip Number 3
Prepare to discuss your management style and experiences in leading technical support teams. Be ready to share specific examples of how you've improved team performance or resolved complex issues, as this will showcase your leadership capabilities and problem-solving skills.
✨Tip Number 4
Research TD Bank's operations and values thoroughly. Understanding their approach to voice communication and how they align with your own professional philosophy will help you articulate why you're a great fit for the role and how you can contribute to their success.
We think you need these skills to ace Manager, Europe and Asia Voice Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support and management, particularly in the finance sector. Emphasise your expertise with trader voice systems and any leadership roles you've held.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the trading environment and your ability to lead teams effectively. Mention specific achievements that demonstrate your skills in managing voice communication systems.
Highlight Relevant Skills: In your application, clearly outline your analytical skills, project management experience, and strong communication abilities. These are crucial for the role and should be evident throughout your documents.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors or typos. A polished application reflects your attention to detail, which is essential for this managerial position.
How to prepare for a job interview at TD Bank - London Branch
✨Showcase Your Technical Expertise
Make sure to highlight your knowledge of trader voice systems and telecommunication infrastructure during the interview. Be prepared to discuss specific technologies you've worked with and how they relate to the role.
✨Demonstrate Leadership Skills
As a managerial position, it's crucial to showcase your leadership experience. Share examples of how you've successfully led teams, mentored staff, and managed performance metrics in previous roles.
✨Understand the Trading Environment
Familiarise yourself with the trading environment and the challenges it presents. Discuss how your experience aligns with the needs of traders and how you can ensure uninterrupted voice communications.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage incidents. Think of past experiences where you resolved issues effectively and be ready to share those stories.
