Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help homeowners schedule no-cost energy assessments and qualify for incentives.
- Company: Join Absolute Energy Solutions, a leader in energy efficiency and savings.
- Benefits: Enjoy flexible hours, health insurance, paid time off, and uncapped commissions.
- Why this job: Make a real impact on energy savings while developing your sales skills in a supportive team.
- Qualifications: 1-2 years in sales or marketing; experience with Mass Save is a plus.
- Other info: Work remotely and enjoy continuous training opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Absolute Energy Solutions, a Mass Save Partner, is seeking an experienced, outgoing and highly motivated Customer Intake Coordinator / Sales Development Representative to join our team earning $55,000+ with uncapped commissions by assisting prospective customers in reviewing their needs and scheduling no-cost home energy assessments with cutting edge tools and technology to improve homeowners' energy efficiency and utility cost savings.
As our Customer Intake Coordinator, you will be responsible for qualifying Massachusetts homeowners and renters to see if their residence qualifies for energy efficient incentives and a no-cost home energy assessment from the Mass Save program. This will include fielding a high volume of inbound and outbound calls as well as emails and working within the company Salesforce CRM and Hancock scheduling tool.
Essential Job Functions/ Responsibilities:- Qualify and schedule Massachusetts homeowners and renters for no-cost energy assessments
- Manage a high volume of inbound calls and emails from prospective customers
- Complete a high volume of outbound calls and emails to interested customer leads and referrals
- Reach and exceed agreed-upon monthly marketing and sales targets
- Set follow up appointments and emails as necessary to support customer prospects
- Work with the Marketing, Sales and Customer Service teams to properly identify and assign customer and lead inquiries
- Follow a proven marketing and sales process to achieve goals within the desired deadline
- Schedule customer home energy assessment appointments for our Energy Efficiency Specialists
- Work within Salesforce CRM and Hancock / MINT home energy assessment software
- Stay up-to-date with industry trends and best practices in insulation technology and energy efficiency
- Other duties as assigned
- 1-2 years similar experience in sales or marketing of residential home work or construction
- 1+ years of experience with the Mass Save program or similar residential home auditing program a plus
- Prior experience in a high-volume phone sales handling outbound and inbound calls and emails
- Prior experience with Salesforce CRM preferred
- Proficient in English; if you speak Spanish or Portuguese it's a plus
- Self-motivated and an ability to work independently or as part of a team
- Outstanding interpersonal skills: must display patience, humor and helpfulness at all times
- Excellent verbal and written communication skills
- Ability to manage multiple tasks and manage deadlines to achieve goals
- Consent to a background check and drug test screening
- Flexible work schedule
- Health, Dental and Vision insurance
- FSA and HSA available
- Life insurance and Short-Term Disability
- Multiple Weeks of Paid time off & Paid company holidays
- Phone reimbursement
- Uncapped commissions and bonuses
- Continuous training and growth opportunities
- Referral program for Customers and Employees
About Absolute Energy Solutions: Absolute Energy Solutions is a proud Mass Save Partner dedicated to helping homeowners reduce their energy output and save on their monthly utility bills. With offices in Methuen and Sutton, we work with clients throughout the North Shore, South Shore, Central and Western Massachusetts, as well as the Greater Boston area to find the best possible solutions for their energy efficiency needs and budget. We believe that everyone should have access to affordable, reliable energy efficient solutions, and we are committed to providing that to homeowners throughout Massachusetts. Our team of certified energy efficiency specialists, professional weatherization installers, and friendly customer service representatives are all committed to providing the highest level of service starting with no-cost home energy assessments through any insulation and weatherization installation and other energy efficient measures such as HVAC systems, windows and doors.
Customer Intake Coordinator employer: Absolute Energy Solutions
Contact Detail:
Absolute Energy Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Intake Coordinator
✨Tip Number 1
Familiarise yourself with the Mass Save program and its benefits. Understanding the specifics of energy efficiency incentives will help you engage effectively with potential customers and demonstrate your knowledge during interviews.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role involves a high volume of inbound and outbound calls, being articulate and personable will set you apart from other candidates.
✨Tip Number 3
Get comfortable with Salesforce CRM and similar scheduling tools. If you can showcase your ability to navigate these systems efficiently, it will show that you're ready to hit the ground running in this role.
✨Tip Number 4
Network with professionals in the energy efficiency sector. Attend local events or join online forums to connect with others in the field, which could provide valuable insights and potentially lead to referrals.
We think you need these skills to ace Customer Intake Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales or customer service, particularly any roles involving high-volume calls or the Mass Save program. Use keywords from the job description to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for the role and your understanding of energy efficiency. Mention specific experiences that demonstrate your ability to manage inbound and outbound communications effectively.
Showcase Communication Skills: Since excellent verbal and written communication skills are essential for this role, ensure your application is free from errors and clearly conveys your thoughts. Consider including examples of how you've successfully communicated with customers in past roles.
Highlight Relevant Tools Experience: If you have experience with Salesforce CRM or similar tools, make sure to mention it in your application. This will show that you are familiar with the systems they use and can hit the ground running.
How to prepare for a job interview at Absolute Energy Solutions
✨Know the Mass Save Program
Familiarise yourself with the Mass Save program and its benefits. Understanding how it works will help you answer questions confidently and demonstrate your commitment to helping homeowners save on energy costs.
✨Showcase Your Communication Skills
As a Customer Intake Coordinator, you'll be handling a high volume of calls and emails. Practice clear and concise communication, and be ready to showcase your interpersonal skills during the interview. Highlight any previous experience in customer service or sales.
✨Demonstrate Your Sales Experience
Prepare to discuss your past sales experiences, especially in high-volume environments. Be ready to share specific examples of how you've met or exceeded sales targets, as this role involves reaching monthly marketing and sales goals.
✨Be Ready for Role-Playing Scenarios
Expect potential role-playing scenarios where you might need to handle a mock call or email from a prospective customer. This will allow the interviewers to assess your problem-solving skills and ability to engage with customers effectively.
