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- Tasks: Join our Imports team to manage international freight and ensure timely delivery of goods.
- Company: Metro is a leader in logistics, specializing in air, ocean, and road freight forwarding.
- Benefits: Enjoy competitive salary, bonuses, wellness perks, and free parking.
- Why this job: Be part of a dynamic team that values innovation and offers growth opportunities.
- Qualifications: 2+ years in freight forwarding with strong communication and organizational skills required.
- Other info: Full-time office role with a respectful work environment and training opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Powered by industry-leading Metro technology, Metro deliver import/export air, ocean and road freight forwarding, supply chain management, logistics and specialised services in retail, manufacturing and chemicals.
At Metro, its our innovative technologies, pushing of boundaries, and most importantly, our employees that sets us apart.
Metro is seeking an Import Operator to join our Imports team. As part of this team, you will be at the forefront of our mission to provide exceptional support to our clients. You will play a pivotal role in orchestrating the movement of goods across international waters, ensuring they reach their destinations safely, efficiently, and on time. Your attention to detail, strong communication skills, and ability to adapt to ever-changing situations will make you an essential part of our team.
Key Responsibilities:
- Book freight with approved carriers/lines.
- Develop and build relationships to ensure a high level of customer service is provided to clients.
- Take requests and queries and resolve them effectively and efficiently.
- Communicate (using email, telephone and internet systems) with overseas agents and clients clearly, precisely and accurately and resolve issues and complaints in a timely manner.
- Ensure pre-alert documents are on hand prior to vessel arrival.
- Ensure correct documentation
- Process supplier invoices.
- Maintain customer and supplier spreadsheets.
- Ensure that the sales department are aware of client activity and business profitability.
- Ensure that the departmental manager is aware of the status of all shipments
General Skills:
- A minimum of 2 years’ experience in freight forwarding
- Excellent verbal and written communication, to provide a professional image to customers and suppliers.
- Able to cope and accustomed to working under pressure to meet fixed deadlines
- Strong numerical and commercial skills
- Excellent written and verbal communication skills
- Excellent attention to detail
- Excellent usage of computer / operating system (Microsoft Windows) along with other office applications (Microsoft Office) (Cargowise – preferable)
- Proactive, team worker with excellent time management and organisation skills
- Enthusiastic, flexible, and self-motivated
Why choose Metro?
- Competitive salary including a bonus which is paid twice a year!
- Access to our benefits, discounts and wellness platform including offers on gym memberships, a wide range of restaurants, retail and much more.
- Health cash plan.
- Octopus Electric Vehicle car scheme.
- Free parking.
- Respectful working environment.
- Plenty of opportunities for training and development
We are looking for candidates who are happy to work in the office full-time during regular business hours.
Ocean Import Operator employer: Metro
Contact Detail:
Metro Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ocean Import Operator
✨Tip Number 1
Familiarize yourself with the freight forwarding industry, especially ocean import operations. Understanding the key processes and terminology will help you communicate effectively with clients and colleagues.
✨Tip Number 2
Build your network by connecting with professionals in the logistics and supply chain sectors. Attend industry events or join online forums to gain insights and potentially find referrals for job openings.
✨Tip Number 3
Enhance your skills in using freight forwarding software like Cargowise. Familiarity with such tools can set you apart from other candidates and demonstrate your commitment to the role.
✨Tip Number 4
Prepare for interviews by practicing responses to common questions related to customer service and problem-solving in logistics. Highlight your ability to work under pressure and manage multiple tasks efficiently.
We think you need these skills to ace Ocean Import Operator
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Ocean Import Operator. Familiarize yourself with freight forwarding processes and the specific skills required for the job.
Tailor Your CV: Customize your CV to highlight relevant experience in freight forwarding and logistics. Emphasize your communication skills, attention to detail, and ability to work under pressure, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific experiences that demonstrate your problem-solving abilities and customer service skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter. Ensure there are no grammatical errors or typos, as attention to detail is key in this industry.
How to prepare for a job interview at Metro
✨Showcase Your Freight Forwarding Experience
Make sure to highlight your minimum of 2 years’ experience in freight forwarding during the interview. Be prepared to discuss specific situations where you successfully managed shipments and resolved issues, as this will demonstrate your capability to handle the responsibilities of the Ocean Import Operator role.
✨Emphasize Communication Skills
Since strong verbal and written communication skills are crucial for this position, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with clients and overseas agents in the past, especially in resolving complaints or queries.
✨Demonstrate Attention to Detail
Attention to detail is key in logistics. During the interview, provide examples of how your meticulous nature has helped prevent errors in documentation or shipment processes. This will reassure the interviewer that you can manage the complexities of international shipping.
✨Prepare for Pressure Scenarios
Be ready to discuss how you cope with working under pressure and meeting tight deadlines. Share specific instances where you successfully managed high-stress situations, as this will show your ability to thrive in a fast-paced environment like Metro.
