Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Coordinate engineers and manage service requests in a dynamic environment.
- Company: Join a thriving Facilities Management company in Manchester, known for its growth and innovation.
- Benefits: Enjoy a competitive salary, full training, and clear progression opportunities.
- Why this job: Be part of a supportive team that values communication and offers a vibrant workplace culture.
- Qualifications: Strong organisational skills and a positive attitude are essential; IT proficiency is a plus.
- Other info: This role is office-based, so reliable commuting to Manchester is required.
The predicted salary is between 24000 - 26000 £ per year.
Location: Manchester (Office-Based)
Salary: £24,000 – £26,000
Hours: Monday to Friday, 8:30am – 5:00pm
YourConstruction is proud to be working in partnership with a growing and dynamic Facilities Management company based in Manchester. We are seeking an organised and proactive Helpdesk Scheduler to join their thriving team.
Key Responsibilities:
- Schedule and coordinate engineers for planned and reactive maintenance jobs
- Act as the first point of contact for incoming calls and emails from clients
- Log and update service requests accurately in the system
- Monitor job progress and ensure completion within agreed SLAs
- Liaise with clients, contractors, and internal departments to ensure smooth communication and service delivery
- Assist with general administrative tasks as required
What We’re Looking For:
- Excellent organisational and communication skills
- Strong attention to detail and ability to prioritise workload
- Confident using IT systems and databases (experience with CAFM systems is a bonus)
- A positive, team-oriented attitude and willingness to learn
What’s on Offer:
- Competitive salary of £24,000 – £26,000
- Full training and ongoing development
- Clear progression opportunities within a growing business
- A supportive and vibrant working environment
Please note: This is an office-based role. Applicants must be able to reliably commute to the Manchester office.
Helpdesk / Scheduler employer: Your Construction Recruitment
Contact Detail:
Your Construction Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk / Scheduler
✨Tip Number 1
Familiarise yourself with the Facilities Management industry, especially in relation to helpdesk operations. Understanding the common challenges and workflows can give you an edge during interviews.
✨Tip Number 2
Brush up on your IT skills, particularly with scheduling software and databases. If you have experience with CAFM systems, be ready to discuss how you've used them effectively in past roles.
✨Tip Number 3
Prepare examples of how you've successfully managed multiple tasks or projects simultaneously. Highlighting your organisational skills will resonate well with the hiring team.
✨Tip Number 4
Showcase your communication skills by being clear and concise in all interactions. Whether it's a phone call or an email, demonstrating professionalism will leave a positive impression.
We think you need these skills to ace Helpdesk / Scheduler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Helpdesk Scheduler role. Emphasise your organisational skills, communication abilities, and any experience with IT systems or databases.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific responsibilities from the job description, such as scheduling maintenance jobs and liaising with clients, to demonstrate your understanding of the role.
Highlight Relevant Experience: In your application, include examples of past roles where you successfully managed schedules or handled customer inquiries. This will show your capability in similar tasks and your proactive approach.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Helpdesk Scheduler position.
How to prepare for a job interview at Your Construction Recruitment
✨Showcase Your Organisational Skills
As a Helpdesk Scheduler, you'll need to demonstrate your ability to organise and prioritise tasks effectively. Prepare examples from your past experiences where you successfully managed multiple responsibilities or schedules.
✨Communicate Clearly
Since the role involves liaising with clients and internal teams, practice clear and concise communication. During the interview, be sure to articulate your thoughts well and listen actively to the interviewer's questions.
✨Familiarise Yourself with IT Systems
Being confident with IT systems is crucial for this position. If you have experience with CAFM systems or similar software, be ready to discuss it. If not, do some research on common tools used in facilities management to show your willingness to learn.
✨Demonstrate a Team-Oriented Attitude
The company values a positive, team-oriented attitude. Be prepared to share examples of how you've worked collaboratively in previous roles and how you can contribute to a supportive work environment.
