Fraud Detection Analyst

At Trustpilot, we’re on an incredible journey. We’re a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world’s largest independent consumer review platform, and while we’ve come a long way, there’s still so much exciting work to do. Come join us at the heart of trust!

We’re looking for a curious and analytical Fraud Detection Analyst to join our global Fraud & Investigations team. You’ll analyse data, spot patterns, and write detection rules that help stop fraud in its tracks — playing a vital role in protecting consumers, businesses, and the integrity of our platform.

You’ll work on complex, often ambiguous challenges in the ever-evolving world of online trust. If you love solving problems, diving into data, and making a real difference - this is your chance. You’ll be joining a collaborative, inquisitive team that values transparency, fairness, and a good sense of humour. As part of the wider Trust & Transparency team, we’re driving change across the business—and working to make Trustpilot the universal symbol of trust online.

What You’ll Be Doing

• Identify fraud trends and curate a deep understanding of fraudulent behavior on our platform via expert use of SQL, Google BigQuery, and Google Looker.
• Formulate rules off the back of your own analysis to mitigate fraudulent behavior across our platform.
• Carry out ad-hoc investigations of escalated cases related to potential misuse of our platform and assist with media, legal, and customer cases.
• Partner with our data science experts to propel our technological and procedural approaches to the forefront of identifying fraudulent activity.
• Work closely with our engineering teams to enhance internal tools and databases that enable us to combat fraud and scale effectively.
• Act as the go-to person for other departments within Trustpilot to provide analysis of customer and reviewer behavior on the platform.
• Presenting and communicating the results of analyses and investigations to a variety of stakeholders across the department and wider company.
• Work closely with and report to our Lead Fraud & Investigation Analyst.

Who You Are

• Proven experience in a data analytics or similar analytical role — whether through formal education (e.g. a degree in Science, Mathematics, Computer Science) or relevant industry experience.
• Proven experience working with large datasets.
• Experience in answering difficult questions using large datasets and the ability to translate complex data into easily understandable reports.
• Experience writing queries and preparing reports using SQL or equivalent language.
• Motivated to pursue self-learning and broaden your competencies when presented with fresh obstacles.
• Prior knowledge of formulating rules to combat fraudulent behavior is a bonus.
• The capability to handle various assignments simultaneously with a forward-thinking mindset.

What’s In It For You

• A range of flexible working options to dedicate time to what matters to you.
• Competitive compensation package + bonus.
• 25 days holiday per year, increasing to 28 days after 2 years of employment.
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community.
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist.
• Pension and life insurance.
• Health cash plan, online GP, 24/7, Employee Assistance Plan.
• Full access to Headspace, a popular mindfulness app to promote positive mental health.
• Paid parental leave.
• Season ticket loan and a cycle-to-work scheme.
• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for.
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
• Independent financial advice and free standard professional mortgage broker advice.
• Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career.

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.