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- Tasks: Provide top-notch IT support and lead a team of 1st line analysts.
- Company: Join Spectrum IT Recruitment, a dynamic agency focused on tech talent.
- Benefits: Enjoy flexible working with 2-3 days in the office and competitive salary.
- Why this job: Be part of a proactive team that values learning and user experience.
- Qualifications: Experience in 1st line support and a passion for team management required.
- Other info: Travel within the local area to support colleagues and tackle tech challenges.
The predicted salary is between 32000 - 40000 £ per year.
Provide exemplary first line IT technical support to our internal colleagues whilst demonstrating excellent customer service. Additionally, the role holder will be responsible for all 1st line analysts operating in the Region and therefore the ability to manage and inspire your team to deliver exemplary 1st line support services is key.
While the service offer is consistent across all our geographies, presence and accessibility are key. Understanding the challenges and opportunities that our colleagues experience will allow us to bespoke our approach to delivering technical support.
Key duties and responsibilities:
- Encompass line manager responsibilities for a group of 1st line support analysts based in the South region.
- Manage, inspire and develop a group of individuals to successfully deliver high quality regional 1st line support services, ensuring quality customer experience is maintained.
- Troubleshoot and resolve 1st line technical issues, hardware and application support queries and requests.
- Act as a gatekeeper to ensure only necessary escalations occur and encourage an "always learning" approach to minimise unnecessary delays to ticket resolution.
- Provide a proactive service that seeks to minimise the impact of technical issues by stopping them before they occur.
- Independently evolve skills to respond to the ever-changing challenges associated with a rapidly changing IT offer.
- Understand the technology offer, how to support it, and ensure the colleague experience is seamless.
- Travel within the local geography to support specific issues and field-based colleagues.
- Consider the user experience in every interaction.
- Carry out additional duties commensurate to the role.
Knowledge, skills and experience required:
- Substantive experience in a 1st Line support.
- Experience or enthusiasm and desire to manage a group of talented individuals.
- Proactive approach to minimising failure demand in service, learning from tickets and demonstrably reducing repeat issues.
- Effective troubleshooting skills with the ability to diagnose and resolve hardware and software issues.
- Experience of Operating Systems, basic networking, software installation and configuration, remote support skills and IT administrative tasks.
- Ability to prioritise and work under pressure and to tight deadlines with a keen eye for detail.
- Highly effective interpersonal skills: flexible and committed, enthusiastic, takes ownership, promotes sharing of ideas and supports team members.
- Possess initiative, excellent organisational and communication skills with the ability to work independently.
- Self-motivated and enthusiastic with a solution focused, positive attitude, putting the customer at the heart of every interaction.
- Always curious with a willingness to learn and adapt to new technologies and processes.
IT Regional Support Engineer employer: LinkedIn
Contact Detail:
LinkedIn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Regional Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies and systems used at StudySmarter. Understanding our IT infrastructure will not only help you in interviews but also demonstrate your proactive approach to learning and adapting.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed or inspired a team in previous roles. This will highlight your ability to lead the 1st line support analysts effectively.
✨Tip Number 3
Prepare to discuss your troubleshooting process in detail. Be ready to explain how you diagnose and resolve issues, as well as how you minimise repeat problems, which is crucial for this role.
✨Tip Number 4
Emphasise your customer service skills during discussions. Share specific instances where you've gone above and beyond to ensure a positive user experience, as this aligns perfectly with our values at StudySmarter.
We think you need these skills to ace IT Regional Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in 1st line support and any management roles you've held. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully managed teams or resolved technical issues in the past.
Showcase Your Technical Skills: Clearly outline your technical skills related to operating systems, networking, and troubleshooting in your application. Provide examples of how you've applied these skills in previous roles.
Demonstrate Customer Service Focus: Highlight your commitment to customer service in your application. Share instances where you've gone above and beyond to ensure a positive user experience, as this is key for the role.
How to prepare for a job interview at LinkedIn
✨Showcase Your Technical Skills
Be prepared to discuss your experience with 1st line support, including troubleshooting hardware and software issues. Highlight specific examples where you've successfully resolved technical problems, as this will demonstrate your capability in the role.
✨Demonstrate Leadership Qualities
Since the role involves managing a team of analysts, share any past experiences where you've led or inspired a group. Discuss how you motivate others and ensure high-quality service delivery, as this will show your potential as a leader.
✨Emphasise Customer Service Skills
The job requires excellent customer service, so be ready to talk about how you handle user interactions. Provide examples of how you've maintained a positive user experience, especially in challenging situations, to highlight your empathy and patience.
✨Express Your Curiosity and Willingness to Learn
Convey your enthusiasm for evolving your skills and adapting to new technologies. Share instances where you've proactively sought out learning opportunities or tackled new challenges, as this aligns with the company's focus on continuous improvement.
