IoT Network Design Specialist

ROAR is a purpose-driven technology company dedicated to cultivating safer workplaces. Our patented technology protects at-risk workers from harm using bi-directional panic alarm technology for pinpoint accuracy. We leverage hardware and software to provide hotels and healthcare facilities with the ability to supply staff with wearable panic buttons that summon help with one touch of a button. Our technology has helped workers with serious injuries, harassment, medical emergencies, de-escalating tense situations, and more. We are a certified B-Corporation, meeting the highest standards of verified social and environmental performance, public transparency, and legal accountability to balance profit and purpose.

The IoT Network Design Specialist is a dual position reporting to the VP of Customer Operations. This role has direct influence and works intimately with other cross-functional departments. The successful candidate is responsible for the design of Bluetooth networks as well as assisting with the management of customer success duties as needed. This role will work closely with the Sales and Implementation team on ensuring designs are in line with ROAR’s product specs and meeting customer requirements. Additionally, this role will assist with the outreach to customers post product implementation ensuring customer interaction with product meets customer needs.

You’ll enjoy working at ROAR if you like the idea of working at a purposeful company helping to keep people safe, you are self-motivated, you focus on high-quality results, you have an ownership mentality, and you enjoy learning new technologies.

• Prepares and gives technical presentations to explain to customers how the products and services work at their properties.
• Work with the Customer to ensure on-site equipment and layouts meet ROAR's system requirements.
• Communicate with the Sales team to understand consumer requirements and offer sales support where necessary.
• Works with product to find sales solutions to unique site needs and assists product as needed.
• Travel as necessary to customer sites for surveys or other related business.
• Establish Customer Rapport and Acceptance on network designs.
• Problem solve and generate solutions to meet unique customer requirements, including custom solutions for one-off situations.
• Recommend new and improved products to the customers and explain how the equipment will be more cost-effective.
• Establishes and maintains metrics to measure progress towards department goals.
• Analyzes and reports on departmental goals, including time spent estimating per property, customer engagement, and other productivity metrics.
• Work with cross-functional teams to solve problems and or come up with complex solutions to meet product specifications.

• Analytical skills.
• Problem-solving skills.
• Written and oral communication skills.
• Ability to build relationships with other departments.
• Ability to understand and troubleshoot wireless technology.
• Achieved 3-5 years of successful operational leadership experience in technology or hospitality related fields.
• Post-secondary education in technical field, business, or equivalent work experience.
• Introduce new initiatives to maintain further sales growth.
• Create alignment between corporate goals and individual objectives.
• Heightened sense of self-awareness and emotional intelligence.

• Post-secondary education in technology, business, or equivalent work experience.
• 2-4 years’ experience with solutions design, estimating or field services role.
• 2-4 years’ experience working with wireless technology.
• Previous experience with IoT applications is an asset.
• Ability to travel within the US 20% of time.

• Flexible PTO policy – 4 weeks.
• Parental leave.
• Stock Option Plan.
• 401k Plan.
• Work 100% Remote.

At ROAR, we are dedicated to building a diverse, inclusive, and authentic workplace. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply regardless. You may be just the right candidate for this or other roles. We are an equal opportunity employer and value diversity at our company.