Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: As a Joy Ambassador, you'll restock and clean vending machines while providing top-notch customer service.
- Company: Join Selecta, Europe's leading provider of self-serve coffee and convenience food, serving millions daily.
- Benefits: Enjoy 25 days holiday, competitive pay, training, and a company van for your shifts.
- Why this job: Be part of a fun team that values joy, diversity, and making a positive impact every day.
- Qualifications: No specific experience needed, just a friendly attitude and willingness to learn!
- Other info: You'll receive certifications in Food Hygiene and Health & Safety while enjoying flexible working hours.
The predicted salary is between 24000 - 36000 £ per year.
About Selecta
Selecta is the largest provider of unattended self-serve coffee and convenience food in Europe, leading the way in vending solutions and specialist coffee services. We are hiring a Joy Ambassador to join our team and ensure a high level of customer service providing full and hygienically clean machines which are prepared to deliver maximum sales across the operational base. This is a mobile role visiting multiple client sites daily and restocking/cleaning either our coffee or vending machines, whilst being a friendly point of contact on site for clients during your visits.
Selecta operates across 16 countries within Europe, serving 12 million people every day. Within the UK we deliver a national service, relied on and trusted by circa 3,500 businesses to serve tasty beverages and snacks at a variety of locations from workplaces to schools, universities and hospitals and everywhere in-between.
What does a usual day look like for a Joy Ambassador?
- To ensure that all vending machines are filled and cleaned to the required levels as per Company guidelines at any given time.
- To complete all the relevant stock and cash controls across the machine base and on the company vans.
- To fix occasional faults on machines e.g. cup jams, blocked mixing bowls etc. and report all machine faults to the Service Desk.
- To report all accidents, unfit foods and customer complaints to your Area Manager or to the Service Desk on the same day that any incident occurs.
- To provide training to new starters and team members who require upskilling, to ensure a high-quality service for customers.
- To ensure a high level of customer care is maintained and that this is always conducted in a courteous manner.
- To complete regular audits and quality checks on Retail Merchandisers’ machines as instructed by your Area Retail Manager.
- To share any necessary follow up actions with the Retail Merchandiser and your Area Manager.
- To report any machines that are below Automatic Vending Association hygiene standards to your Area Manager.
- Covering sites in a van or covering static sites that will require using public transport to get to.
What are we looking for in a Joy Ambassador?
- Be able to provide training to new starters.
- Be able to complete audits and quality checks.
- Always follow all Health & Safety regulations.
- Be flexible and responsive to changes.
- High level of customer care and always be presentable.
Benefits received as a Joy Ambassador:
- 25 days holiday pa + bank holidays
- Life assurance of 2x yearly salary
- Most of our shifts are 5 days per week - 5 in 7
- Competitive pay rates- we pay more than our competitors in almost all locations
- Training provided, you’ll also achieve certifications in Food Hygiene, Health and Safety and Fresh food handling
- Security of 5-weeks paid sick leave
- Development opportunities available and clearly mapped career paths
- Comfortable Vans provided, plus no commuting costs to and from work (you take the van home with you)
- Company phone provided
At Selecta, we are committed to equal opportunities, diversity and inclusion, embracing our differences to achieve our common goal. We are united in our principle of making people feel great and we are grounded by our purpose to create more moments of joy for everyone through our ways of working.
Mobile Merchandiser/Joy Ambassador employer: Selecta
Contact Detail:
Selecta Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mobile Merchandiser/Joy Ambassador
✨Tip Number 1
Familiarise yourself with Selecta's products and services. Understanding the range of vending solutions and coffee services they offer will help you engage with clients effectively and demonstrate your enthusiasm for the role.
✨Tip Number 2
Highlight your customer service skills during any interactions. As a Joy Ambassador, you'll be the friendly face of Selecta, so showcasing your ability to connect with customers and provide excellent service is crucial.
✨Tip Number 3
Be prepared to discuss your flexibility and adaptability. This role involves visiting multiple sites and responding to changes, so sharing examples of how you've successfully managed similar situations in the past can set you apart.
✨Tip Number 4
Show your commitment to health and safety standards. Since the role requires adherence to hygiene regulations, demonstrating your understanding of these practices and your willingness to uphold them will be beneficial.
We think you need these skills to ace Mobile Merchandiser/Joy Ambassador
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and requirements of a Joy Ambassador. Tailor your application to highlight relevant experiences that align with these duties.
Craft a Personal Statement: Write a personal statement that reflects your passion for customer service and your ability to maintain high hygiene standards. Use specific examples from your past experiences to demonstrate how you embody the qualities they are looking for.
Highlight Relevant Skills: Make sure to emphasise skills that are crucial for this role, such as flexibility, attention to detail, and the ability to train others. Mention any previous experience in similar roles or environments to strengthen your application.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A well-presented application reflects your professionalism and attention to detail, which is essential for a customer-facing role.
How to prepare for a job interview at Selecta
✨Show Your Customer Service Skills
As a Joy Ambassador, you'll be the friendly face of Selecta. Make sure to highlight your previous customer service experience and how you handle different situations with clients. Share specific examples that demonstrate your ability to maintain a high level of customer care.
✨Demonstrate Flexibility and Adaptability
This role requires visiting multiple client sites daily, so it's important to show that you're flexible and can adapt to changing circumstances. Be prepared to discuss how you've successfully managed changes in your previous roles and how you can apply that to this position.
✨Emphasise Hygiene and Safety Awareness
Given the importance of hygiene standards in vending services, make sure to express your understanding of health and safety regulations. You might want to mention any relevant certifications or training you've completed, such as Food Hygiene or Health and Safety courses.
✨Prepare for Practical Scenarios
You may be asked about how you would handle specific situations, like fixing a machine fault or dealing with a customer complaint. Think through these scenarios beforehand and be ready to explain your thought process and actions clearly during the interview.
