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For Companies At a Glance
- Tasks: Coordinate installations, manage schedules, and ensure customer satisfaction.
- Company: Join a rapidly growing company with a unique shop-at-home flooring model.
- Benefits: Enjoy paid training, mileage reimbursement, and performance bonuses.
- Why this job: Be part of a dynamic team that values service and quality in home improvement.
- Qualifications: Leadership skills, problem-solving abilities, and a professional image are essential.
- Other info: Opportunities for ongoing training and career growth available.
The predicted salary is between 28800 - 48000 £ per year.
Our unique shop-at-home model allows customers to get perfect new floors without leaving their home and our 350,000+ customers give us an average of 4.7 star rating. That’s a big reason why we are growing six times faster than our competitors and why we have an immediate need to hire Production Coordinators across the nation. We are looking for hard-working, service-minded individuals.
Job Details & Perks:
- Paid training provided
- Full-time
- Mileage reimbursement
Key Responsibilities:
- Meet with sales staff weekly to discuss recent sales and review customer expectations and product orders.
- Order all products needed for jobs accurately and follow up on delivery.
- Schedule the job to meet the schedule of customer and installers.
- Update the customer ongoing on details of installation by keeping them informed of start date and time and clarifying the work that will be done.
- Communicate job progress daily.
- Discuss and obtain written permission for any changes in contracted work.
- Confirm scope of work and compensation with installers prior to start of job.
- Deliver on expectations contracted in the sales process.
- Walk the customer through job at completion and collect final payment.
- Manage job to hit profit objective.
- Complete job costing reports within 24 hours of completing an installation.
- Consistently search for installers that can offer a better experience to our customer with more reasonable rates.
- Kick off and visit jobs daily to ensure quality and consistency.
- Resolve conflicts and complaints immediately.
- Collect payments.
- Keep showroom and office organized and presentable.
- Be available for Home Shows.
- Be available to attend training seminars at owner’s discretion.
- Attend at least one form of training per year.
- Continue to educate self on new flooring.
- Attend weekly meeting with Franchise Owner at scheduled time.
- Updates logged daily with status of job and upcoming schedule.
- Work weekly and monthly to hit sales installation goals.
- Make decisions and act in accordance with Floor Covering International’s core values and mission.
- Execute job site marketing such as yard signs, door hangers, before and after pictures.
Qualifications:
- Leadership skill to manage installers and handle conflict appropriately.
- Able to work independently without supervision.
- Able to maintain organization while working on multiple sites.
- Able to problem solve productively.
- Able to make reasonable decisions.
- Portrays a professional image.
Production Coordinator employer: Floor Coverings International
Contact Detail:
Floor Coverings International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Production Coordinator
✨Tip Number 1
Familiarise yourself with the flooring industry and our unique shop-at-home model. Understanding how we operate will help you communicate effectively with both customers and installers, showcasing your knowledge during interviews.
✨Tip Number 2
Highlight your organisational skills and ability to manage multiple projects. Be prepared to share examples of how you've successfully coordinated tasks in previous roles, as this is crucial for a Production Coordinator.
✨Tip Number 3
Demonstrate your leadership abilities by discussing any past experiences where you've managed teams or resolved conflicts. This will show us that you can handle the responsibilities of coordinating installers and ensuring customer satisfaction.
✨Tip Number 4
Be ready to discuss your approach to customer service. Since this role involves keeping customers informed and managing their expectations, sharing your strategies for effective communication will set you apart from other candidates.
We think you need these skills to ace Production Coordinator
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Production Coordinator. Familiarise yourself with the key tasks mentioned in the job description, such as managing installers, scheduling jobs, and communicating with customers.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise any leadership roles, organisational skills, and customer service experience you have, as these are crucial for this position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples from your past experiences that demonstrate your ability to manage projects, resolve conflicts, and maintain organisation across multiple sites.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential traits for a Production Coordinator.
How to prepare for a job interview at Floor Coverings International
✨Show Your Organisational Skills
As a Production Coordinator, you'll need to juggle multiple tasks and sites. During the interview, highlight your ability to stay organised and manage various responsibilities effectively. Share specific examples of how you've successfully handled similar situations in the past.
✨Demonstrate Leadership Qualities
This role requires strong leadership skills to manage installers and resolve conflicts. Be prepared to discuss your experience in leading teams or projects, and how you approach conflict resolution. Use real-life scenarios to illustrate your leadership style.
✨Emphasise Customer Service Mindset
Since the company values service-minded individuals, make sure to convey your commitment to customer satisfaction. Discuss how you've gone above and beyond for customers in previous roles, and how you plan to maintain high standards in this position.
✨Prepare for Job-Specific Questions
Expect questions related to job scheduling, product ordering, and communication with customers and installers. Familiarise yourself with the key responsibilities listed in the job description and think about how your experience aligns with these tasks. Being well-prepared will show your genuine interest in the role.
