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- Tasks: Be the go-to person for scheduling and managing customer appointments and job assignments.
- Company: Join CFM, a rapidly growing leader in facilities management across Northern Ireland.
- Benefits: Enjoy a full-time role with opportunities for growth and development in a dynamic environment.
- Why this job: Make a real impact by ensuring customer satisfaction and supporting a diverse team.
- Qualifications: IT savvy with experience in customer service; a degree is a plus but not essential.
- Other info: Perfect for those looking to kickstart their career in a fast-paced construction setting.
The predicted salary is between 30000 - 42000 £ per year.
Join to apply for the Planner role at Combined Facilities Management (CFM) Ltd.
About us: CFM is a leading NI Facilities management company delivering total integrated building service solutions throughout the public and private sector. The business has grown rapidly over the last 5 years and currently has a 350-strong all-trade workforce.
Key Responsibilities:
- Be the initial point of contact for tenants for urgent, routine, and adaption works.
- Schedule customer appointments and create events.
- Notify customers on planned arrival of workers.
- Assign jobs to relevant trades/departments within the required job category via computer communication, considering cost, customer service, and resource availability.
- Raise survey events on new COTs, Adaptations, and Response jobs.
- Monitor progress of all jobs to ensure scheduled works are completed and PDAs are correctly filled out.
- Liaise with administration team, supervisor, and management to answer queries and review ongoing works.
- Coordinate daily with client district maintenance officers/administrators.
- Monitor required completion dates, ensuring they are met or extensions are requested if needed.
- Handle queries and resolve complaints.
- Maintain standards and processes to reach KPI targets.
- Support other planning areas as part of a cross-functional team.
- Review KPI prior to monthly meetings and prepare necessary documentation.
- Prioritize customer orders by due date to support meeting target deadlines.
- Escalate issues promptly to management and help resolve problems efficiently.
Requirements:
- IT literate, proficient in Microsoft Office.
- Experience in scheduling/logistics and customer service.
- Preferred experience in a fast-paced construction environment focused on housing maintenance.
- Degree or HND in a related discipline is advantageous.
Competencies:
- Excellent communication skills for managing client relationships.
- Strong planning and organizational skills.
- Ability to work independently and within a team.
- Accuracy under pressure and meeting deadlines.
- Understanding of operating costs and productivity.
- Knowledge of construction and team skills.
- Customer service and problem-solving skills.
Skills: Planning & Organising, Customer Service, Scheduling Experience.
Seniority level: Entry level
Employment type: Full-time
Job function: Other
Industries: Construction
Planner employer: Combined Facilities Management (CFM) Ltd
Contact Detail:
Combined Facilities Management (CFM) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Planner
✨Tip Number 1
Familiarise yourself with the key responsibilities of the Planner role at CFM. Understanding the specific tasks, such as scheduling customer appointments and liaising with maintenance officers, will help you demonstrate your knowledge during any interviews.
✨Tip Number 2
Highlight your experience in customer service and scheduling/logistics. Be prepared to discuss specific examples from your past roles that showcase your ability to manage client relationships and coordinate effectively under pressure.
✨Tip Number 3
Research CFM's company culture and values. Being able to articulate how your personal values align with theirs can set you apart from other candidates and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Prepare questions to ask during the interview about the team dynamics and the tools they use for planning and scheduling. This shows your proactive approach and eagerness to understand how you can contribute effectively to their operations.
We think you need these skills to ace Planner
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the Planner role at Combined Facilities Management. Tailor your application to highlight relevant experiences that align with their key responsibilities.
Highlight Relevant Experience: In your CV and cover letter, emphasise any experience you have in scheduling, logistics, and customer service, especially in a fast-paced construction environment. Use specific examples to demonstrate your skills.
Showcase Your Skills: Make sure to mention your IT literacy and proficiency in Microsoft Office, as these are essential for the role. Include any additional skills that relate to planning, organisation, and problem-solving.
Craft a Strong Cover Letter: Write a compelling cover letter that not only introduces yourself but also explains why you are a great fit for the Planner position. Address how your competencies match the requirements listed in the job description.
How to prepare for a job interview at Combined Facilities Management (CFM) Ltd
✨Research the Company
Before your interview, take some time to learn about Combined Facilities Management (CFM) Ltd. Understand their services, values, and recent projects. This knowledge will help you tailor your answers and show genuine interest in the role.
✨Highlight Relevant Experience
Make sure to discuss your experience in scheduling, logistics, and customer service. Provide specific examples from your past roles that demonstrate your ability to manage multiple tasks and meet deadlines, especially in a fast-paced environment.
✨Demonstrate Communication Skills
As a Planner, excellent communication is key. Be prepared to showcase your ability to liaise with various stakeholders, including clients and team members. Practice articulating your thoughts clearly and confidently during the interview.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle complaints. Think of scenarios where you successfully resolved issues or improved processes, and be ready to share these experiences during the interview.
