Estates Maintenance Technician

Greystar is looking for dedicated and hard-working individuals who want to help us continue to be the best at what we do. Today, we are the largest rental housing operator and developer in the US and one of the largest global investment management companies, delivering industry-leading services to investors, clients, and residents. We offer unrivaled professional development and career growth opportunities to our team members.

Job Description Summary:

• Overseeing health, safety, and compliance standards, ensuring adherence to regulations and standards.
• Conducting daily, weekly, and monthly Planned Preventative Maintenance (PPM) tasks to uphold property standards.
• Communicating effectively with residents, clients, contractors, and colleagues to address maintenance issues promptly and maintain a high level of customer satisfaction.
• Administering property maintenance records in accordance with company policies and procedures, ensuring transparency and accountability.
• Undertaking repair and maintenance tasks to a high quality, including plumbing, joinery, carpentry, painting/decorating, and lighting, or coordinating repairs with contractors when necessary.

Key Role Responsibilities:

• Acts as a role model at all times by demonstrating the core values.
• Actively seeks interaction and contact with residents to proactively seek to improve service delivery and takes appropriate action to resolve and address service issues.
• Assigns and ensures completion of work orders generated from resident requests for service within the appropriate time and to the required standards.
• Monitors the building services maintenance and management regime to ensure the mechanical, electrical and other building services plant and equipment reach their expected life span.
• Works with external stakeholders on a regular basis to ensure the asset is compliant in all aspects of its works.
• Provides the Estates Management team with monthly reporting of PPM, potential life cycle replacement and contractor performance reviews.
• Inspects work performed by contractors and/or other maintenance team members to assess workmanship, effectiveness of policies and procedures and develop corrective action plans as needed.
• Contributes to the development of the annual budget(s) for the properties and is accountable for attainment of related budget goals.
• Maintains adequate inventory of spare parts and maintenance materials and works with Estate Manager to order supplies and tools as needed.
• Develops and actions regular planned preventative maintenance (PPM) schedules with the approved supply chain of contractors at the required intervals.
• Coordinates and monitors minor works contractors and suppliers’ standards; retains accurate stock records, site operations log, including all relevant RAMS & Permits to work.
• Ensures that the Asset Management Plan documentation is maintained in an up to date state in each property.
• Reviews and actions risk assessments and method statements as required with Estate Manager.
• Is available on call out of hours to respond to emergency situations to resolve problems or contact contractors to address.
• Ensures that the appearance and physical aspects of the properties meet established standards through routine quality and safety inspections.
• Works with Estate Managers to develop a positive culture aligned to our brand pillars; championing consistency and operational excellence in the area of facilities management.

About You:

• Experience of undertaking repairs and maintenance in a domestic residential environment or as a general builder/residential construction.
• Fluent English verbal and written communication skills.
• Helpful, friendly personality with effective communication skills behaving in a professional, courteous and helpful manner towards colleagues and residents at all times.
• Good team player with strong relationship building and influencing skills.
• Positive approach and ability to work with little supervision.
• Ability to determine cost effective solutions to repairs.
• Contractor & Supplier Supervision skills are desirable.
• Excellent organisation skills with the ability to multi task and prioritise.
• Numerical skills necessary to complete the above activities.
• Flexible approach to work and adaptable to thrive in a changing environment.