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- Tasks: Lead service and parts operations, ensuring customer satisfaction and departmental efficiency.
- Company: Join a dynamic automotive business known for ambitious growth and strong operational focus.
- Benefits: Enjoy a competitive salary, monthly bonuses, and staff discounts on services.
- Why this job: Be part of a high-performing team in a fast-paced dealership with career development opportunities.
- Qualifications: 5+ years in a similar role with automotive experience and a valid UK driving licence required.
- Other info: Work Monday to Friday with 2 Saturdays per month; collaborative and supportive team environment.
The predicted salary is between 45000 - 55000 £ per year.
An exciting opportunity has arisen for an After Sales Manager with automotive / car dealership experience to join a dynamic business in the retail automotive sector known for their ambitious growth plans and strong operational focus. This role offers a salary range of £45,000 - £55,000 and benefits.
As an After Sales Manager, you will be overseeing service and parts operations while driving performance, improving departmental efficiency, and maintaining customer satisfaction within a busy dealership setting. You will be responsible for:
- Managing daily service and parts operations across the site.
- Leading and motivating advisors, technicians, and parts staff.
- Handling escalated customer issues with professionalism and clear resolution strategies.
- Driving departmental KPIs, including labour sales, parts turnover, and workshop efficiency.
- Ensuring compliance with all legal, warranty, and industry standards.
- Monitoring costs and delivering improved profitability.
- Coaching and developing your team to perform consistently.
What we are looking for:
- 5+ years of experience as a Service Centre Manager, Service Manager, Aftersales Manager, Parts and Service Manager, Automotive Service Manager, Service Operations Manager, Service & Parts Manager, Customer Service Manager, Workshop Manager, Vehicle Service Manager, or a similar role.
- Must have automotive / car dealership experience.
- Solid understanding of automotive regulations, consumer rights, and warranty procedures.
- Demonstrated ability to resolve customer concerns calmly and professionally, focusing on positive outcomes.
- Confident in leading and motivating teams within a dynamic, high-demand dealership setting.
- Valid UK driving licence.
Shift: Monday - Friday: 08:00 - 18:00, 2 Saturdays per month.
What's on offer:
- Competitive salary.
- Monthly bonus scheme based on performance.
- Opportunity to join a high-performing dealership with strong sales volume.
- Career development within a forward-thinking automotive group.
- Staff benefits including discounts on servicing and MOTs.
- Collaborative and supportive team environment.
This is an excellent opportunity for an After Sales Manager to take the next step in a dynamic field.
After Sales Manager employer: Additional Resources
Contact Detail:
Additional Resources Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land After Sales Manager
✨Tip Number 1
Network within the automotive industry to connect with current or former employees of the dealership. This can provide you with insider knowledge about the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 2
Familiarise yourself with the latest trends in automotive aftersales service. Being able to discuss current innovations or challenges in the industry during your interview will demonstrate your passion and commitment to the role.
✨Tip Number 3
Prepare specific examples from your past experience that showcase your ability to lead teams and resolve customer issues effectively. Highlighting these skills will help you stand out as a candidate who can drive performance and improve efficiency.
✨Tip Number 4
Research the dealership's performance metrics and KPIs. Understanding their goals and challenges will allow you to tailor your responses in the interview, showing that you are not only qualified but also genuinely interested in contributing to their success.
We think you need these skills to ace After Sales Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in automotive or car dealership roles. Focus on your achievements in managing service and parts operations, as well as any KPIs you've successfully driven.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your leadership skills. Mention specific examples of how you've improved departmental efficiency and customer satisfaction in previous roles.
Highlight Relevant Experience: In your application, emphasise your 5+ years of experience in similar roles. Be specific about your responsibilities and successes in managing teams, resolving customer issues, and ensuring compliance with industry standards.
Showcase Your Problem-Solving Skills: Provide examples in your application of how you've handled escalated customer issues professionally. Highlight your strategies for achieving positive outcomes and maintaining customer satisfaction.
How to prepare for a job interview at Additional Resources
✨Showcase Your Automotive Knowledge
Make sure to highlight your understanding of automotive regulations, consumer rights, and warranty procedures during the interview. This will demonstrate your expertise and reassure the interviewer that you can handle the complexities of the role.
✨Prepare for Customer Scenarios
Be ready to discuss how you've successfully resolved customer issues in the past. Prepare specific examples that showcase your calmness and professionalism in handling escalated situations, as this is crucial for maintaining customer satisfaction.
✨Emphasise Team Leadership Skills
Since the role involves leading and motivating a team, be prepared to talk about your leadership style. Share experiences where you've coached or developed team members, and how you’ve driven performance in a high-demand environment.
✨Understand Key Performance Indicators (KPIs)
Familiarise yourself with the KPIs relevant to the aftersales department, such as labour sales and workshop efficiency. Be ready to discuss how you have previously driven these metrics and improved departmental efficiency in your past roles.
