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For Companies At a Glance
- Tasks: Provide 1st line IT support via phone and email, maintaining customer systems.
- Company: Join Bowdon Associates Ltd, a growing Managed Service Provider in the UK.
- Benefits: Enjoy career progression opportunities, company pension, and on-site parking.
- Why this job: Be part of a friendly team, learn new tech, and contribute to exciting IT projects.
- Qualifications: One year of IT support experience and strong problem-solving skills required.
- Other info: Work in a dynamic environment with a commitment to quality and transparency.
The predicted salary is between 28800 - 43200 £ per year.
Location: Chorley
The Client
Our Client is a growing Managed Service Provider (MSP) who provide IT support and solutions to businesses throughout the UK. They are looking to appoint an enthusiastic Level 1 IT Support Engineer to join their friendly and dynamic support team providing remote support to their customer base.
The Role of Level 1 IT Support Engineer
- Respond to email and phone support requests to maintain the operation of the customer's computer systems to an agreed level.
- Providing 1st line technical support across our customer base via phone or email.
- Be responsible for both reactive and proactive maintenance activities.
- Contribute to IT projects when required.
- Follow agreed processes and procedures for the support team.
- Maintenance of all IT service documentation.
Person Specification
- One year's equivalent work experience within an IT Support / Managed Service Provider environment.
- Excellent problem-solving skills working in a logical methodical style with the ability to identify root cause and implement controlled changes.
- Strong organisational skills are necessary with the ability to manage and prioritise multiple tasks simultaneously.
- Be driven to learn new tech and self-improve.
- Understanding of ITIL best practice.
- Extensive O365 experience.
Technical Skills
- Experience of remote access tools.
- Microsoft Windows Desktop OS, Windows 7/8/10/11.
- Microsoft 365.
- Google Workspace.
- Antivirus Solutions.
- Microsoft Application Support (Outlook, Word, Excel).
- Active Directory/ Exchange.
- Advanced understanding of computer hardware and business applications.
- Advanced experience in clean workstation installations (tidy cable management for end-user devices, such as computers, monitors, printers, etc).
- Good understanding of network.
- Familiarity with Autotask PSA, RMM.
- Basic understanding and troubleshooting of network infrastructure.
- Knowledge of ESET Anti-Malware solutions.
- Knowledge of VMWare and Hyper V.
- Windows Server.
Career progression opportunities.
Company pension.
On-site parking.
1st Line IT Support Engineer employer: Bowdon Associates Ltd
Contact Detail:
Bowdon Associates Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line IT Support Engineer
✨Tip Number 1
Familiarise yourself with the specific tools and technologies mentioned in the job description, such as Microsoft 365, Active Directory, and remote access tools. Being able to discuss your experience with these during an interview will show that you're prepared and knowledgeable.
✨Tip Number 2
Brush up on your problem-solving skills by practising common IT support scenarios. You might be asked to troubleshoot a technical issue on the spot, so being able to demonstrate your logical approach to solving problems can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of Bowdon Associates Ltd on platforms like LinkedIn. They can provide valuable insights into the company culture and the specifics of the role, which can help you tailor your responses during the interview.
✨Tip Number 4
Prepare questions to ask during your interview that reflect your interest in the company's growth and your eagerness to learn. This shows that you're not just looking for any job, but are genuinely interested in contributing to their team and growing within the company.
We think you need these skills to ace 1st Line IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, especially any roles within a Managed Service Provider. Emphasise your problem-solving skills and familiarity with tools like Microsoft 365 and remote access technologies.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as your experience with O365 and your understanding of ITIL best practices.
Highlight Technical Skills: In your application, clearly list your technical skills, including knowledge of Windows OS, Active Directory, and any experience with network troubleshooting. This will help demonstrate your suitability for the position.
Show Willingness to Learn: Express your eagerness to learn new technologies and improve your skills. Mention any relevant courses or certifications you are pursuing or plan to pursue, as this shows your commitment to professional development.
How to prepare for a job interview at Bowdon Associates Ltd
✨Show Your Problem-Solving Skills
As a 1st Line IT Support Engineer, you'll need to demonstrate your ability to solve problems effectively. Prepare examples of past experiences where you identified issues and implemented solutions, showcasing your logical and methodical approach.
✨Familiarise Yourself with Key Technologies
Make sure you have a solid understanding of the technologies mentioned in the job description, such as Microsoft 365, Windows OS, and remote access tools. Being able to discuss these confidently will show your technical competence and enthusiasm for the role.
✨Practice Communication Skills
Since the role involves responding to support requests via phone and email, practice clear and concise communication. You might be asked to explain technical concepts in simple terms, so being articulate is key.
✨Demonstrate a Willingness to Learn
Bowdon Associates values candidates who are driven to learn new technologies. Be prepared to discuss how you've pursued self-improvement in the past and express your eagerness to grow within the company.
