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- Tasks: Manage client accounts and identify sales opportunities like renewals and upsells.
- Company: Join a dynamic team in the Event Solutions division of a leading company.
- Benefits: Enjoy flexible work options, competitive pay, and a vibrant company culture.
- Why this job: Be part of a fast-paced environment where your contributions directly impact client satisfaction and revenue.
- Qualifications: Bachelor’s degree or equivalent experience; customer-facing role experience required.
- Other info: Ideal for those passionate about sales and relationship management in the event industry.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for an Account Manager in our Event Solutions division, whose main responsibility will be managing existing client accounts. In this role, you will be charged with identifying and closing sales opportunities with the clients you manage, such as contract renewals, up-sells, cross-sells, etc. Additionally, you will provide a high level of quality of service to our customers. You will be required to demonstrate solution-selling skills and effectively manage internal relationships with the Sales and Client Services departments to ensure complete customer satisfaction and meet sales objectives.
In This Role, You Will:
- Identify and close sales opportunities with our clients, such as contract renewals, cross-sells, and up-sells.
- Present products and services information to corporate accounts.
- Ensure relationships with key decision-makers for accounts that will provide business are continuously developed and relationships are strengthened and grown.
- Work with Sales and Client Services teams to ensure complete customer satisfaction with the Cvent product and organization.
- Ensure customer issues are acknowledged and resolved within 24 hours.
- Call on existing clients in an effort to meet and exceed individual and department revenue expectations.
- Develop and actively pursue a list of targeted Key Accounts within UK and European countries and create individual plans of action to penetrate these accounts.
- Set aggressive goals for annual revenue achievement against each account.
- Accurately forecast sales opportunities via pipeline report.
- Effectively and accurately manage personal revenue pipeline to maximize all business opportunities.
- Monitor and report sales activity within the system.
- Perform other duties as assigned.
Here's What You Need:
- Bachelor’s degree or equivalent level of skills and experience.
- Experience in customer-facing, revenue-generating role.
- Ability to multi-task and work in a dynamic, fast-changing entrepreneurial environment.
- Must be able to integrate knowledge across disciplines to include relationship management, consultative selling, product demonstrations, closing contracts, operation/process flow, and product function.
- Excellent verbal and written communication skills.
- High degree of computer literacy is a must.
- This is not a technical position.
- Relevant experience might include selling CRM or CMS systems, ASP based data systems, Travel or Meeting Planning Services.
- Ability to work with MS Office Suite (Word, PowerPoint, Excel) and Salesforce.com or similar contact management software.
- Experience selling or managing accounts in SaaS/technology/hospitality space a plus.
- Experience working in the Event Management industry a plus.
Account Manager, Event Solutions employer: Cvent
Contact Detail:
Cvent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager, Event Solutions
✨Tip Number 1
Familiarise yourself with the Event Management industry. Understanding current trends, challenges, and key players will help you engage in meaningful conversations with potential clients and demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the SaaS and Event Management sectors. Attend industry events or webinars to connect with decision-makers and learn about their needs, which can give you an edge when discussing how you can add value to their accounts.
✨Tip Number 3
Brush up on your solution-selling skills. Be prepared to discuss how you can identify client needs and tailor solutions that enhance their experience with our products, showcasing your ability to drive sales through relationship management.
✨Tip Number 4
Get comfortable with Salesforce.com or similar CRM tools. Being proficient in these systems will not only help you manage your pipeline effectively but also demonstrate your readiness to hit the ground running in this role.
We think you need these skills to ace Account Manager, Event Solutions
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management, sales, and customer service. Emphasise any experience you have in the Event Management industry or with SaaS products, as this will resonate well with the hiring company.
Craft a Compelling Cover Letter: In your cover letter, demonstrate your understanding of the role by mentioning specific skills such as solution-selling and relationship management. Use examples from your past experiences to illustrate how you can meet their needs and contribute to their success.
Showcase Your Communication Skills: Since excellent verbal and written communication skills are essential for this role, ensure that your application is free from errors and clearly conveys your message. Consider including a brief example of how you've successfully communicated with clients in the past.
Highlight Relevant Tools and Technologies: Mention your proficiency with tools like MS Office Suite and Salesforce.com in your application. If you have experience with CRM or CMS systems, be sure to include that as well, as it aligns with the job requirements.
How to prepare for a job interview at Cvent
✨Know Your Products Inside Out
Make sure you have a solid understanding of the products and services offered by the company. Be prepared to discuss how these can benefit clients and how you would present them to corporate accounts.
✨Demonstrate Your Sales Skills
Be ready to showcase your solution-selling skills during the interview. Prepare examples of past experiences where you've successfully identified and closed sales opportunities, such as contract renewals or upselling.
✨Highlight Relationship Management Experience
Since this role involves managing client relationships, be sure to share specific instances where you've developed and strengthened relationships with key decision-makers. This will show your ability to maintain and grow client accounts.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and customer service skills. Think about how you would handle customer issues and ensure satisfaction within tight deadlines.
