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For Companies At a Glance
- Tasks: Lead retail channel development and enhance customer experiences across various platforms.
- Company: Join GTR, a leader in travel arrangements and transportation, focused on innovation.
- Benefits: Enjoy a full-time role with opportunities for growth and collaboration with industry experts.
- Why this job: Be at the forefront of retail innovation, shaping customer journeys and driving revenue.
- Qualifications: Seeking experienced leaders in sales and business development with a passion for customer experience.
- Other info: This executive role offers a chance to influence strategic partnerships and operational excellence.
The predicted salary is between 43200 - 72000 £ per year.
Purpose Of Role
The Head of Retail Channels ensures development of all retail channels by enhancing customer experience, to drive revenue growth while keeping pace with technological advancements and regulatory requirements and managing Third-party retailers.
Key Accountabilities
- Strategic leadership and revenue development: Develop and execute strategies for retail channels in line with GTR commercial growth strategy, including physical ticket offices, ticket vending machines, gateline, digital platforms (web and app), and third-party retailers. This strategy includes the growth of GTR own sales channels, the digitisation of sales channels, the development of smart ticketing and the reduction of paper tickets.
- Customer Experience: Enhance the customer journey across retail touchpoints, making ticket purchasing simple, accessible, and user-friendly. Use data and feedback to identify pain points and improve the retail experience.
- Operational management: Oversee the performance of all retail channels, ensuring they operate efficiently and effectively. Collaborate with IT and external vendors to develop and maintain robust sales channels.
- Stakeholder Partnership management: Build strategic partnerships with third party retailers to create added value for customers and maximise the revenue from each partner. Collaborate with industry stakeholders (e.g., RDG, GBR, DfT) to ensure development of best-in-class sales channels.
- Financial management: Oversee financial efficiency of each sales channel and report regularly on targets. Optimise the cost of sales of each retail channel.
- Regulatory and Compliance Oversight: Ensure retail operations adhere to industry regulations and standards. Report on key performance indicators (KPIs), including sales performance per channel, customer satisfaction, and operational efficiency.
Context
The Head of Retail channels reports into the Commercial Director. The Head of Retail channels works closely with all “Heads of” in the commercial team, but also with the Customer Service Directorate.
Seniority level: Executive
Employment type: Full-time
Job function: Sales and Business Development
Industries: Travel Arrangements and Truck Transportation
Head of Retail Development and Channel (2994) employer: GTR (Govia Thameslink Railway)
Contact Detail:
GTR (Govia Thameslink Railway) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Retail Development and Channel (2994)
✨Tip Number 1
Familiarise yourself with the latest trends in retail technology and customer experience. Understanding how digital platforms and smart ticketing work will give you an edge in discussions during interviews.
✨Tip Number 2
Network with professionals in the travel and transportation industry. Attend relevant events or webinars to connect with potential colleagues and learn about best practices in retail channel management.
✨Tip Number 3
Prepare to discuss your experience in managing partnerships with third-party retailers. Be ready to share specific examples of how you've created value and maximised revenue in previous roles.
✨Tip Number 4
Stay updated on regulatory requirements affecting retail operations in the travel sector. Being knowledgeable about compliance will demonstrate your commitment to operational excellence and risk management.
We think you need these skills to ace Head of Retail Development and Channel (2994)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and expectations of the Head of Retail Development and Channel position. Familiarise yourself with the key accountabilities listed in the job description.
Tailor Your CV: Customise your CV to highlight relevant experience in retail development, customer experience enhancement, and financial management. Use specific examples that demonstrate your strategic leadership skills and ability to drive revenue growth.
Craft a Compelling Cover Letter: Write a cover letter that connects your background to the role. Emphasise your experience with digital platforms, stakeholder management, and operational efficiency. Show how your vision aligns with the company's goals for retail channels.
Highlight Relevant Achievements: In both your CV and cover letter, include quantifiable achievements that showcase your success in previous roles. For instance, mention any strategies you've implemented that led to increased sales or improved customer satisfaction.
How to prepare for a job interview at GTR (Govia Thameslink Railway)
✨Understand the Role Thoroughly
Before the interview, make sure you have a deep understanding of the Head of Retail Development and Channel role. Familiarise yourself with the key accountabilities, such as strategic leadership, customer experience enhancement, and operational management. This will help you articulate how your skills align with the company's needs.
✨Showcase Your Strategic Vision
Prepare to discuss your vision for developing retail channels. Think about how you would enhance customer experiences and drive revenue growth through innovative strategies. Be ready to provide examples from your past experiences that demonstrate your ability to think strategically and implement successful initiatives.
✨Highlight Collaboration Skills
Since this role involves working closely with various stakeholders, emphasise your collaboration skills. Share examples of how you've successfully partnered with third-party retailers or collaborated with internal teams to achieve common goals. This will show that you can build strong relationships and work effectively in a team environment.
✨Prepare for Financial Discussions
As financial management is a key aspect of this role, be prepared to discuss your experience with overseeing financial efficiency and optimising costs. Familiarise yourself with relevant financial metrics and be ready to explain how you've used data to drive decisions in previous roles.
