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For Companies At a Glance
- Tasks: Manage broker accounts and build relationships through calls, emails, and webinars.
- Company: Join a respected organisation in the insurance and financial services sector.
- Benefits: Enjoy hybrid working, competitive salary, and performance-related incentives.
- Why this job: Be part of a supportive team focused on customer service and professional growth.
- Qualifications: Experience in sales or account management, strong communication skills, and CRM knowledge required.
- Other info: Application includes a video interview to showcase your personality beyond your CV.
The predicted salary is between 21500 - 29500 £ per year.
Location: Cardiff / Hybrid – 2 days in the office 3 at home
Salary: £25,500
Job Type: Full-Time, Permanent
Recruitment Fox are proud to be representing our client, a highly respected organisation within the insurance and financial services sector, who are seeking a motivated and engaging Business Relationship Manager to join their growing team. This is a fantastic opportunity for an experienced relationship-builder with strong telephone sales skills, looking to work with financial advisers, brokers and other professionals to deliver an excellent service and drive growth.
The Role
- Proactively manage a portfolio of existing and prospective broker accounts, developing trusted relationships
- Perform structured outbound account management via telephone, email and LinkedIn to maximise engagement
- Confidently promote the company's general insurance products and services to brokers, supporting them with queries and training needs
- Deliver webinars and online demonstrations to client firms as part of sales activity
- Use a CRM system to plan, record and manage all account activity
- Contribute ideas for service improvements by capturing broker feedback and sharing best practices within the team
- Support the sales and marketing team at industry events and conferences when required
- Handle inbound broker enquiries by phone, live chat or email, ensuring a responsive and professional service
About You
- Proven experience in telephone-based sales or account management roles
- Confidence in building rapport, influencing and persuading customers
- Strong communication skills with the ability to adapt your style to different clients
- Resilience and motivation to manage outbound contact lists effectively
- Experience using CRM systems
- A track record of hitting or exceeding sales targets and KPIs
- Good planning and organisational skills
- A customer-focused approach, committed to delivering high-quality support
- (Desirable but not essential) Knowledge of insurance, financial advice, broking, mortgages or banking sectors
What’s In It For You?
- A supportive and collaborative environment that values professional development
- Opportunity to be part of a business committed to customer service and continuous improvement
- Flexible working approach (hybrid)
- Competitive salary and performance-related incentives
Application Process
Recruitment Fox are representing the client for this position. The application process will include:
- Submission of your CV for initial consideration
- If shortlisted, you will be invited to take part in a video interview with Recruitment Fox
- The video interview will then be presented to the client as part of the shortlist for final-stage selection
This approach helps speed up the hiring process and gives you the chance to stand out beyond the CV.
How to Apply
Please apply via this advert with your CV. If your experience matches the role, we’ll be in touch to arrange the next steps.
Business Relationship Manager employer: Recruitment Fox Ltd
Contact Detail:
Recruitment Fox Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Relationship Manager
✨Tip Number 1
Familiarise yourself with the insurance and financial services sector. Understanding the industry will help you engage more effectively with brokers and financial advisers, showcasing your knowledge during conversations.
✨Tip Number 2
Practice your telephone sales skills. Since this role heavily relies on phone communication, consider role-playing scenarios with a friend or mentor to build confidence and refine your pitch.
✨Tip Number 3
Leverage LinkedIn to connect with professionals in the industry. Engaging with potential clients and sharing relevant content can help you establish rapport and demonstrate your commitment to relationship-building.
✨Tip Number 4
Prepare for the video interview by researching common questions related to account management and sales. Practising your responses will help you articulate your experience and showcase your suitability for the role.
We think you need these skills to ace Business Relationship Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in telephone-based sales and account management. Use specific examples that demonstrate your ability to build relationships and exceed sales targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your relevant skills, such as communication and CRM experience, and explain how you can contribute to their success.
Prepare for the Video Interview: If shortlisted, you'll have a video interview. Practice common interview questions related to relationship management and sales. Be ready to discuss your approach to building rapport and handling client queries.
Follow Up: After submitting your application, consider sending a polite follow-up email to express your continued interest in the position. This shows initiative and keeps you on their radar.
How to prepare for a job interview at Recruitment Fox Ltd
✨Know Your Products
Familiarise yourself with the company's general insurance products and services. Be prepared to discuss how these can benefit brokers and address their needs during the interview.
✨Demonstrate Relationship-Building Skills
Prepare examples of how you've successfully built and maintained relationships in previous roles. Highlight your ability to influence and persuade clients, as this is crucial for a Business Relationship Manager.
✨Showcase Your Communication Skills
Practice articulating your thoughts clearly and adapting your communication style to different audiences. This will be essential when discussing strategies for engaging with brokers and delivering webinars.
✨Be Ready to Discuss CRM Experience
Since experience with CRM systems is important for this role, be ready to talk about your familiarity with such tools. Share specific examples of how you've used them to manage accounts and track performance.
