Complex Care Support Worker - North East Lincolnshire

Location: North East Lincolnshire

Contracted hours: Full Time and Part Time Hours Available

Salary: DOE

Reports to: Head of Complex Care

Working with: Clinical Lead for Complex Care, RMNs, Senior Management Team, Operations Manager, Business Development Manager, Healthcare providers

Health Now is a trusted and compassionate care provider specialising in offering dedicated support to young people and adults with complex needs, including mental health challenges and learning disabilities. Our mission is to empower individuals to lead fulfilling lives and promote their independence within their communities.

What you will do:

You will provide outstanding care and support to individuals with mental health conditions under CQC regulated activities in England. This will involve supporting these individuals with daily activities, promoting independence and supporting their overall well-being.

What are you responsible for:

• Supporting patients with everyday tasks such as personal hygiene, meal preparation and household chores
• Prompting and supporting patients to take their medications as prescribed and monitor for any side effects or issues
• Monitoring patients’ physical and mental health, noting any changes in behaviour or symptoms
• Provide a listening ear, offer encouragement and help patients manage their emotions
• Encourage and facilitate participation in social activities, helping patients to build and maintain relationships
• Teach and support patients in developing skills for independent living
• Work with patients to follow individualised care plans developed by healthcare professionals, ensuring that the care plan goals are being met
• Maintain accurate and up-to-date records of patient interactions, progress and any incidents or changes in condition
• Communicate regularly with healthcare professionals, providing updates on patients' progress and any concerns or changes that need attention
• Respond to crisis, providing immediate support and intervention to ensure the safety and well-being of patients
• Help develop and implement safety plans for patients at risk of self-harm or experiencing severe mental health episodes
• Advocate for patients’ rights and needs within the healthcare system and in the community
• Empower patients to make decisions about their own care and to express their needs and preferences
• Work closely with a team of healthcare professionals, including nurses, social workers and therapists to provide co-ordinated care
• Engage with patients’ families or caregivers, providing support and education to help them understand and assist in the care process

What people see in you:

• A team player who is supportive, reliable and trustworthy
• Strong interpersonal and communication skills
• Compassionate, empathetic and have a person-centred approach to care
• Someone who is flexible and able to adapt within an evolving environment
• Self-motivated and proactive
• Excellent organisational and time management abilities

You will have experience of:

• Minimum of 2 years’ experience within a similar role
• Health & Social Care
• NVQ or willingness to work towards NVQ

Development opportunities:

We know reward looks different to each person and so whether it’s ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career – we want to support you in every way we can, and that includes:

• Comprehensive learning and development opportunities so we can invest in your future, with a blended approach of self-led learning, experiential learning or more formal learning opportunities
• Flexible working solutions to support your work-life balance
• Recognition awards to recognise colleagues’ inspirational work and dedication
• Mandatory and bespoke training opportunities

How to Apply:

We encourage you to apply. To submit your application, please apply with identified recruitment consultant through CV submission and complete an application form.

Join our team and be a part of our mission to provide compassionate care and support to individuals in their journey towards mental health recovery. Apply now and make a lasting difference in the lives of those we serve.

Safer Recruitment:

Health Now is committed to safe and fair recruitment practices, safeguarding and protecting those who we support. It is a condition of employment that prospective employees will be subject to the following:

• A criminal background check through the Disclosure and Barring Service in England following conditional offer acceptance.
• Documentary evidence to confirm your identity, current address, and the right to work in the UK.
• Health Declaration to ensure that you are medically suitable for the role you have been offered.
• References will be obtained to ensure satisfactory evidence of conduct in current or previous employment concerned with the provision of services relating to (a) health or social care, or (b) children or vulnerable adults. These checks will be carried out and completed prior to offering a date to start employment.

Statutory and mandatory training:

It is the responsibility of the individual employee to ensure that all required statutory and mandatory training is undertaken as necessary.

Safeguarding children and vulnerable adults:

This is a regulated position and the post holder will be subject to an enhanced Disclosure & Barring Service check upon appointment. We are committed to safeguarding children, young people and vulnerable adults within our care.

Diversity:

We actively seek to attract and retain talent from diverse backgrounds, recognising that a wide range of perspectives strengthen our teams. Health Now encourages applications from individuals of all identities. We believe a diverse workforce drives innovation, creativity, and success. Everyone’s unique experiences and views are appreciated and their opinion valued.

Information security:

Under the provisions of the Data Protection Act, it is the responsibility of each member of staff to ensure that all personal data relating to patients and members of staff, whether held in manual or electronic format, is kept secure at all times.

Health and safety:

It is the responsibility of all employees to work together to achieve a safe environment, and to take reasonable care of themselves and others. Of particular importance is reporting all potential risks, incidents and complaints.

Performance appraisal and development:

Health Now is committed to providing a high-quality service through the effective management and development of its employees. All employees should be dedicated to providing a quality service and Performance Appraisal is of assistance to both employees and managers in allowing comparison between the standards achieved with the standards expected. Appropriate measures can be agreed, and any deficiencies rectified through identification and delivery of personal development needs.