Admission Interviewer

LCCA is a contemporary institution, offering a range of programmes. Our students embark on a journey designed to meet their academic and personal demands. At the very heart of our vision is a student-centered learning and teaching methodology which is progressive, forward-thinking, modern, and designed to meet our learners’ needs.

Our academic team consists of modern, progressive professionals who have what it takes to motivate students from a variety of backgrounds, inspire belief in students striving for professional and personal recognition, and drive students towards successful lives. You will have a distinct skill set; a ‘can-do’ attitude and should demonstrate the consistent ability to put the core elements of our learning and teaching philosophy into practice, both in the strategic implementation of experiential teaching activities and in the management of high-class teaching delivery.

The underpinning philosophy of LCCA is as follows:

• Through experiential teaching, we aim to provide students with a ‘real-life’ skill set which is transferable out of the classroom and into the world of work.
• Through ‘chunked learning’, we aim to ensure students are thoroughly engaged and motivated by their teachers.
• Through ‘deliberate reflection’, we aim to get students thinking about their role in the learning experience and to embed their knowledge for future use.
• Through regular and precise feedback, we aim to offer students ways to improve their skills and knowledge on a daily basis.

Admission Interviewers are expected to work alongside the recruitment and admissions teams to ensure effective and smooth running of the process of application interviews and be a proactive agent in the College engagement and retention strategy. LCCA seeks to ensure that all applicants who are interested in studying on courses offered have not only the appropriate entry qualifications, numeracy and literacy skills, but also have the required aptitude, interest and motivation to allow them to commit to their chosen course.

Academic interviews follow the formal entry requirements and appropriate admissions route; in addition, a judgement of an individual’s ability to fully engage with the selected studies is an essential part of the role. Providing administrative support and advice to students and Faculty staff on a range of matters including enrolment, timetabling, examinations, student compliance, attendance and general student and engagement support.

Under the general direction of the Admissions Manager in terms of engagement and retention, the individual will perform duties related to the admission of students to the College, in accordance with admissions policy and procedures as well as possessing strong customer service skills, administrative competence, confidence, and an innate drive to achieve professionally, be adaptable, resilient and able to work under pressure.

Requirements:

• Conduct interviews of applicants, giving due consideration to applications including:

• Reviewing student folders prior to starting the interview
• Confirming data and previous qualifications and experience relevant to the selected course
• Reviewing the personal statement and discussing relevant sections with the applicant to gain insight into their motivation and reasons for wanting to study.

Engagement + Retention:

• Support the engagement and retention strategy to support student population and the student experience.
• Strong understanding of the student lifecycle, resolving issues in an accurate and timely manner, offering options for students that are carefully explained, in order to support a strong student experience.
• Encourage that students from all demographic and academic backgrounds are adequately represented in student initiatives offered by the College &/or Students’ Union at key transitions in the student journey for different year groups.
• Be familiar with the college IT systems and VLE that support this role, in particular online forms and enquiries.
• Proactively contribute to create a second to none experience for the arrival and induction of new students.
• Assist with the organisation and attendance at events such as induction and Graduation.
• Support the academic and admin teams with the integration of students into campus life.
• Develop and create an effective engagement strategy to connect with the student population through social events and activities to enhance the student experience.
• Phone and email enquiry management ensures a strong client focus is maintained.
• Provide high quality client service – front counter information and advice, system support and direction, and referral in a professional and accurate manner.
• Provide reporting and statistics on engagement and retention using the agreed software during the student lifecycle to assist with planning.

Experience:

• Essential: Relevant Academic course management and delivery of experiences, Academic administrative experience.
• Desirable: Relevant Industry experience, Good subject and academic knowledge based on teaching or practice-based experience, Experience of conducting interviews in an academic setting.

Knowledge & Skills:

• Good understanding of the requirements and good practices associated with interview practices.
• Strong communication and interpersonal skills, ability to mentor and support.
• Good attention to detail.
• Problem-solving ability.

Qualifications/Education:

• A bachelor’s degree in marketing or equivalent or relevant experience.