Head of Debt Assist

Join us at Liberata and lead the evolution of ethical debt recovery. We’re looking for a strategic and driven individual to lead the delivery of our innovative Debt Assist solution. This is a high-impact role within our Debt Recovery Tower, where you’ll shape service excellence, drive operational performance, and champion transformation across both local government and private sector markets. You’ll be part of a forward-thinking team that values ethical approaches, innovation, and delivering tangible outcomes for our clients and communities. We offer flexible working, professional development, and the chance to make a lasting impact.

• Lead the execution of the Debt Assist business plan
• Deliver market-leading performance and achieve key profit, margin, and cash targets
• Oversee operational strategy, risk, service development and transformation
• Build, lead and develop a high-performing, engaged team
• Drive growth through strong client relationships and commercial awareness
• Ensure seamless onboarding and service delivery across all clients
• Collaborate across Sales, Marketing, Client Services, and wider delivery functions
• Manage third-party suppliers and operational governance

Corporate Responsibilities: As a Liberata employee, we expect you to adhere to Liberata’s Health and Safety Policy and Procedures and ensure compliance with relevant Health and Safety legislation. It is also expected that you:

• Understand and adhere to Liberata’s Code of Conduct and the guidance provided for the use of social media and for marketing and branding
• Ensure all information is processed in compliance with Liberata’s Privacy Notice and the UK Data Protection Act
• Work within Liberata’s governance frameworks and adhere to all mandatory corporate training
• Support tower, service line, and departmental initiatives and strategies, as well as corporate requirements that may be communicated from time to time.

Management Corporate Responsibilities: To manage the quality of team members' output to meet Liberata standards. To ensure Liberata policies and procedures are consistently implemented. To ensure Health & Safety procedures and awareness are maintained for the team you manage.

Data Protection: As a data protection representative, you and your teams are responsible for understanding how the UKDPA is relevant to your role and supporting your team with the management of data breaches and information requests such as Data Subjects' and Freedom of Information requests.

Business Continuity (BCP): As a Business Continuity Plan owner you are responsible for ensuring Business Impact Assessment is conducted across your area of responsibility and that your Business Continuity plan is tested regularly.

Business Continuity (BIA): As a Business Impact Assessment owner you are responsible for undertaking a Business Impact Assessment for your Team’s activities and ensuring you identify all systems, resources, and information necessary to deliver your team activities on a day-to-day basis and under incident conditions.

Information Asset Owner: As an Information Asset representative, you and your teams are responsible for the safe use and management of information assets processed by Liberata and its suppliers, this will include understanding how and why information is processed and the security arrangements in place to protect the information assets from loss and harm.

Essential Qualifications & Experience:

• Degree educated (or equivalent experience)
• Proven service delivery leadership, ideally in an outsourced or commercial environment
• Strong financial acumen and a track record of driving performance improvement
• Strategic thinker with hands-on problem-solving and decision-making skills
• Experience in debt recovery or related sectors is highly desirable
• Confident communicator with stakeholder and team leadership experience

Our Employee Benefits:

• Professional development opportunities and support towards gaining professional qualifications
• 26 days holiday per annum, plus bank holidays. Entitlement increases by one additional day after five years of service and a further additional day after ten years of service.
• Life assurance, which is equivalent to 4 times the basic salary
• Defined contributory pension scheme; employees can contribute up to 6%, and the company will match the contribution to a maximum of 6%
• Employee access to a wide range of benefits, rewards, and discounts with ‘Look Inside’
• Access to employee wellbeing initiatives
• The Employee Assistance Programme (EAP)
• Company sick pay
• Occupational health advice and support
• Free eye tests
• Free annual flu jab
• Family-friendly policies
• Flexible working options
• The recommend a friend recruitment referral scheme.

Security vetting and checks: If you are successful, you will need to comply with the government’s Baseline Personnel Security Standard Verification process, this includes a basic criminal record check which will identify any “unspent” convictions and a financial probity check which will check if a CCJ, IVA, Bankruptcy, Decree in Scotland, Administration Order appears on a credit file, if you are unable to meet these requirements your offer may be revoked.

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit.