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- Tasks: Join us at Old Trafford to enhance fans' matchday experiences and process bets.
- Company: Betfred is a leading bookmaker with a rich history, dedicated to providing top-notch betting experiences.
- Benefits: Enjoy flexible hours, bonuses, discounts, and mental health support while working in a fun environment.
- Why this job: Be part of the excitement at iconic matches and develop your skills in a vibrant team culture.
- Qualifications: Must be 18+, have customer service skills, and be available on match days.
- Other info: Opportunities for additional hours in local shops and a structured training programme provided.
Are you passionate about football and customer service? Betfred are looking for enthusiastic and dedicated Betting Assistants to join our team at the iconic Old Trafford Football Stadium. This is an exciting opportunity to be part of the matchday atmosphere, providing excellent service to fans and enhancing their matchday experience.
This is an opportunity to exclusively work as part of our team at Old Trafford, working the match days only. There will be the opportunity to work additional hours in our local shops to the ground. Due to the nature of the contract, you must be available between August 2025 - May 2026.
From humble beginnings on the shop floor to becoming a world-renowned bookmaker, Betfred has been on a remarkable journey and we want you to be part of this fantastic innovative business. Established in Salford, Manchester, 1967, we started with a clear and simple vision: to provide the ultimate betting experience for our customers. Today we have evolved and pride ourselves in delivering unparalleled entertainment experiences worldwide.
Responsibilities:
- Processing customers’ bets in a timely and attentive manner.
- Attending to all customer queries quickly and knowledgeably.
- Engaging customers with expert knowledge of our products and promotions.
- Supporting key promotional events throughout the sporting calendar.
- Maintaining a well-presented environment which customers love to be a part of.
- Being a team player – collaboration is key to improving the customer experience.
- Handling cash transactions with the utmost care and accuracy.
- Following our Think 25 policy and adhering to our age verification processes.
We are dedicated to promoting safer gambling practices to ensure a responsible and enjoyable experience for all our customers. We prioritise player safety and well-being, providing resources and support for those who may need assistance. Our commitment to responsible gambling is integral to our operations, and we actively promote awareness and education to help our customers make informed decisions.
Skills & Experience:
- Be 18+ and have the right to work in the UK.
- Must be able to work evenings, weekends, and public holidays.
- Outstanding customer service skills and the ability to engage all customers.
- A passion for sports, betting and gaming is beneficial but not essential.
- An eagerness to learn, develop and flourish within the Betfred family.
Why join a winning team? Betfred brings benefits and rewards for all our colleagues. But more than that, we create a unique, enjoyable and entertaining environment you will love being part of. We offer full or part time opportunities so you can find a role that suits you.
Be rewarded:
- Enhance your income: benefit from bonuses, incentives, retail discount vouchers and more.
- Monthly pension contributions: helping you prepare for your future.
- Enhanced maternity & paternity pay: our Betfred family works to support yours.
- A long-service recognition programme and life milestone rewards.
- A recognition scheme to earn and convert points to spend with over 700 retailers.
- A comprehensive financial wellbeing package including salary-based savings with a 5% boost, early access to earnings and free 121 financial coaching.
- Mental health support including an independent Employee Assistance Programme, a 24/7 virtual GP service and complimentary eye tests.
If you think you’re a great fit for the role, and you want to be a part of the Betfred story, click ‘Apply’ and we will be in touch once we’ve reviewed your application.
At Betfred we are committed to promoting equality, diversity, and inclusion (EDI) in our workplace. We believe that a diverse workforce drives innovation and enhances our success. We welcome applications from individuals of all backgrounds, identities, and experiences.
If you require reasonable adjustments during the recruitment process or have specific needs, please let us know, and we will be happy to accommodate you. Join us in creating an inclusive environment where everyone can thrive.
Betting Assistant - Old Trafford employer: Betfred
Contact Detail:
Betfred Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Betting Assistant - Old Trafford
✨Tip Number 1
Familiarise yourself with Betfred's products and services. Understanding the betting options available, as well as any current promotions, will help you engage customers effectively and demonstrate your enthusiasm for the role.
✨Tip Number 2
Showcase your passion for football and customer service during any interactions. Whether it's in an interview or networking, expressing your love for the sport and your commitment to providing excellent service can set you apart from other candidates.
✨Tip Number 3
Be prepared to discuss your availability. Since this role requires working on match days and possibly additional hours, being clear about your schedule and flexibility can demonstrate your commitment to the position.
✨Tip Number 4
Network with current or former employees of Betfred. Engaging with them can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the role.
We think you need these skills to ace Betting Assistant - Old Trafford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any passion for sports or betting. Use keywords from the job description to demonstrate that you understand the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for football and customer service. Mention why you want to work at Old Trafford specifically and how you can contribute to enhancing the matchday experience.
Highlight Relevant Skills: Emphasise skills such as cash handling, communication, and teamwork in your application. Provide examples of how you've successfully engaged with customers in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Betfred
✨Show Your Passion for Football
Since this role is at Old Trafford, it's crucial to express your enthusiasm for football. Share your favourite teams or memorable matches to connect with the interviewers and demonstrate your genuine interest in the sport.
✨Highlight Customer Service Skills
Betfred values outstanding customer service. Prepare examples from your past experiences where you successfully engaged with customers, resolved issues, or enhanced their experience. This will show that you understand the importance of customer satisfaction.
✨Be Knowledgeable About Betting
While a deep understanding of betting isn't essential, having some knowledge about how it works can set you apart. Brush up on basic betting terms and concepts so you can confidently discuss them during the interview.
✨Demonstrate Teamwork
As a Betting Assistant, collaboration is key. Be ready to share examples of how you've worked effectively in a team setting. Highlight your ability to support colleagues and contribute to a positive work environment.
