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For Companies At a Glance
- Tasks: Help customers plan their dream holidays with tailored travel solutions.
- Company: Stewart Travel is a leading independent travel agent in Scotland and Northern Ireland.
- Benefits: Enjoy flexible working options and a vibrant team culture.
- Why this job: Join a passionate team and make unforgettable travel experiences for customers.
- Qualifications: 1 year of experience in travel sales and strong communication skills required.
- Other info: Opportunity to work in a fast-paced environment and support multiple retail branches.
The predicted salary is between 28800 - 43200 £ per year.
Stewart Travel, the Retail arm of Brooklyn Travel Group, is one of our most varied departments encompassing Travel Sales, Admin Support, Product and Customer Service functions. As an independent travel agent, we have the ability to sell all types of holidays, to any destination from our 11 stores across Scotland and Northern Ireland. We also offer a multi-channel approach for ease and flexibility of booking. Our aim is to provide our customers with a seamless journey from initial enquiry to their Welcome Home call, as exceptional customer service is at the heart of what we do.
Join the team at our Forge store!
An ambassador for Stewart Travel, the Travel Consultant role is exciting, varied and fast-paced. We pride ourselves in our exceptional customer service and expect you to continuously work to our values. You will be passionate about travel and have a genuine interest in travelling and creating experiences for your customers. Working for Stewart Travel, you have the opportunity to tailor holidays to your customer's needs, allowing you to demonstrate your knowledge and experience, and produce experiences that are not 'off-the-shelf'.
Duties And Responsibilities
- Have good working knowledge of all major tour operator and airline products to be able to match needs of your customer, and strive to continuously improve your knowledge of our products.
- Represent the Stewart Travel Retail team, offering exceptional travel advice and information face to face, by email and over the phone.
- Communicate professionally & confidently with customers, listening to their needs and finding the most appropriate travel solution for them.
- Book holidays using the correct process and systems, including flights, hotels, transfers and excursions.
- Have the ability to tailor make holidays and cruises to fit customer requirements.
- Maximize sales and the customer experience by suggesting upgrades and additional products.
- Take payments for deposits, holidays and other travel related expenses in the correct and secure manner.
- Always look for innovative ways to generate new business.
- Take ownership & contribute to team goals & targets whilst striving to achieve maximum profit on individual sales.
Knowledge, Skills And Experience
- Have a minimum of 1 year of experience in a travel sales environment.
- Have a good understanding of travel products including Tour Operators and Airlines.
- High standard of verbal and written communication skills.
- Confident in talking to customers both face to face and online.
- Ability to work in a challenging, fast paced, sales environment.
- Ability to multi-task and prioritise.
- Strong customer service skills.
- Ability to work autonomously but also as part of a small team.
- Ability to be flexible and support other retail branches as required.
Travel Consultant - The Forge (Stewart Travel) employer: Brooklyn Travel
Contact Detail:
Brooklyn Travel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Consultant - The Forge (Stewart Travel)
✨Tip Number 1
Familiarise yourself with the latest travel trends and popular destinations. This knowledge will not only help you in conversations with potential customers but also demonstrate your passion for travel, which is essential for a Travel Consultant role.
✨Tip Number 2
Network with other travel professionals and join relevant online forums or groups. Engaging with others in the industry can provide valuable insights and may even lead to referrals or recommendations for the position at Stewart Travel.
✨Tip Number 3
Prepare to showcase your customer service skills during any interviews. Think of specific examples where you've gone above and beyond for a customer, as this aligns perfectly with Stewart Travel's commitment to exceptional service.
✨Tip Number 4
Research Stewart Travel’s offerings and unique selling points. Understanding their product range and how they differentiate themselves in the market will allow you to speak confidently about how you can contribute to their success.
We think you need these skills to ace Travel Consultant - The Forge (Stewart Travel)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Travel Consultant position. Highlight your relevant experience in travel sales and customer service in your application.
Tailor Your CV: Customise your CV to reflect your experience in the travel industry. Emphasise your knowledge of tour operators and airlines, as well as your ability to provide exceptional customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for travel and your commitment to customer satisfaction. Use specific examples from your past experiences to demonstrate how you can contribute to Stewart Travel's goals.
Showcase Communication Skills: Since strong verbal and written communication skills are essential for this role, ensure your application is free of errors and clearly conveys your enthusiasm for the position. Consider including examples of how you've effectively communicated with customers in the past.
How to prepare for a job interview at Brooklyn Travel
✨Show Your Passion for Travel
Make sure to express your genuine interest in travel during the interview. Share personal experiences or destinations you've visited, and explain how these experiences can help you create memorable holidays for customers.
✨Demonstrate Product Knowledge
Familiarise yourself with major tour operators and airline products before the interview. Being able to discuss specific offerings and how they meet customer needs will show that you're prepared and knowledgeable.
✨Practice Your Communication Skills
Since the role involves face-to-face and online communication, practice articulating your thoughts clearly and confidently. Consider role-playing common customer scenarios to showcase your ability to listen and provide tailored solutions.
✨Highlight Customer Service Experience
Prepare examples from your past roles where you provided exceptional customer service. Discuss how you handled challenging situations and went above and beyond to ensure customer satisfaction, as this aligns with Stewart Travel's values.
